4.5
91% of reviewers would recommend to a friend
Warby Parker
4.5 • 1,751 Reviews
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4.5
91% of reviewers would recommend to a friend
Warby Parker earns strong reviews for stylish, flattering frames, an effortless buying experience (virtual and Home Try‑On), and consistently helpful in‑store service and adjustments. Reviews also flag recurring weaknesses: lenses that smudge and scratch easily, frames that loosen or feel flimsy, limited fit/size variety (especially narrow, wide, and low-bridge), and occasional prescription or complex-Rx fulfillment issues—plus some durability concerns and mixed feedback on Scout contacts.
AI summary based on Thingtesting reviews
I got my prescription glasses entirely through their website, trying a few pairs at home before picking the style I really loved. The process of uploading my prescription and getting them fitted was also really simple, and they even let me know when I had to reupload a picture since it was too dark. It also worked seamlessly with my insurance, which was awesome.
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I'm due for a new pair of prescription glasses soon and I'm most likely going to use Warby Parker again.
3y ago
Exceptional customer service!
I love all the styles, and it was such an easy experience. I went to the store (spent way too long trying frames on) and placed my order and it was shipping within a few weeks. They don't fit perfectly on my ears and my sisters have had the same issue so I'm not sure if it's just us or a common theme.
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The customer service was just so-so at the location I went to.
i wanna say for the last several years or so i’ve been getting all my glasses exclusively from warby parker. they are affordable, luxurious, and fun at the same time. with seasonal color ways coming out for a limited amount of time, it’s easy to find a fresh new pair when you need to update your prescription lenses. i’ve even taken my dad to get his glasses from there. he loves them and is always shocked at how much money he saves. his end up being a little more expensive due to the nature of his prescription, but he enjoys being able to find frames that fit his wider face and that they can easily adjust the frames in store if the glasses are too loose or too tight upon arrival.
I've had a pair of frames from here since 2014, and they're still in amazing shape. They hold up well, are stylish, and most importantly, custom fitted to your face. The in-store experience is unbeatable and the quality of the product and service you receive is definitely worth the price.
Frames are excellent for the price! They ship frames to your home to try on for free. I’m indecisive about glasses so I love this feature because I can take my time deciding. 🤓
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To my knowledge, their aim is to be more accessible particularly to those who are uninsured… so, I wish their services like eye and contact exam were a bit more affordable.
Great overall customer experience. Easy to transact in person or online. Their customer service is top notch, too. Super responsive and helpful.
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Originally I loved ordering try on frames, but the in person experience is great too. I’ve now switched from just buying frames to now letting WP handle my exams and contacts, too. It’s great to have everything in one place.
4y ago
Love Warby Parker! So easy to try to on their glasses and ship back what you don't like. The experience is seamless and they have tons of options.
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N/A
While the price is definitely cheaper and the designs are nice, they’re not my favorite glasses. They feel flimsy.
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Use a sturdier material for the frames.
4y ago
I've bought glasses from Warby Parker twice in the past. I find the try-on process really quick and easy, and enjoy that they're shipped right to your door. The price is really affordable and the styles tend to be pretty on trend and universal.
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Sometimes the quality seems to be lacking. One pair I got had a lens that didn't fit completely correctly and on my other pair the frames were quick to losen/widen.
Love Warby Parker! Always have great shapes and good customer service. Reliable place to get glasses.
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Increased pricing sometimes makes it hard when you can find similar designs cheaper and Warby Parker used to be the go-to for affordable eyewear
4y ago
I have been using Warby Parker for a long time now, online and in store. The employees are always extremely friendly, and they have a style of glasses for everyone.
4y ago
I have 2 pairs of their glasses. I love that they throw in the blue light protection ( that should be the standard these days!). Easy to use app to try on pairs, easy to mail back. And they have a lot of locations now so if you prefer in person, you can do that too. I really appreciate that they have such a good curated selection and helpful staff. I feel like it takes the pressure off me to know "whats a cool style for right now". I know all their stuff is high end and relatively trendy.
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Nothing! They are my holy grail!
Always love my experiences at Warby. Thoughtful team, various designs to choose from, and fast shipping.
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More colors in the popular frames.
4y ago
It was a pretty easy process to use the website, get frames to test in real life and virtually, glasses were good.
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The measurement of eye spacing was harder than it seemed to need to be, and the frame selection was not amazing.
4y ago
Super cute styles
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More affordable
4y ago
Probably my favorite place to get glasses and sunglasses from. I went in person to the Mpls MN store. The staff made me feel comfortable and taken care of. I got two pairs of eye glasses and one pair of sunglasses. I wear all three all the time.
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Please open a Saint Paul MN store.
4y ago
I've bought one pair of Warby Parker glasses. I went to their store in soho and tried on a few pairs. Overall the designs are a bit too plain for me, but I like the delicate light-weight frames they have. I still have the pair today and like to wear them in the summer. The frame is light and made of high-quality materials. The ear piece is comfortable for long periods of wear.
I order my content lenses and glasses through Warby Parker. I was hesitant at first because I was unsure of the quality of glasses I would get but I ultimately love them! I think Warby Parker breaks down the barrier of getting glasses by way of ease, price point, and easy shipping and returns. I am able to order stylish new frames with my prescription and have more options than every before. My contacts come quickly and easily in the mail and the price is great!
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None-- I love my experience with WP!
4y ago
Their home try-on feature is great because I find it really hard to find a pair of glasses that'll look good on my face without physically trying them on first.
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A bit pricey for what they are. I also wish there were a few more styles.