Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, contemporary frame designs
  • Seamless home try-on experience
  • Helpful, knowledgeable staff
  • Durable, long-wearing options
  • Easily smudging, scratch-prone lenses
  • Loosening screws and hinges
  • Inconsistent fit for low bridges
  • Occasionally flimsy-feeling frames

Warby Parker earns strong reviews for stylish, flattering frames, an effortless buying experience (virtual and Home Try‑On), and consistently helpful in‑store service and adjustments. Reviews also flag recurring weaknesses: lenses that smudge and scratch easily, frames that loosen or feel flimsy, limited fit/size variety (especially narrow, wide, and low-bridge), and occasional prescription or complex-Rx fulfillment issues—plus some durability concerns and mixed feedback on Scout contacts.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • I was with my brother when we bought his Warby Parker glasses. First, they look great! Second, the associate who helped us was amazing in ensuring we picked the right frame that worked well with his face shape as well as style needs.

  • I have a pair of warby parker blue light glasses, I paid around $250 for them instead of a $10 pair from amazon thinking they would be better quality that I would keep forever. Within the first few months there is a crack in the lens and I was told I would have to pay to replace the lens, even though they are blue light and no prescription.

  • As a visually challenged individual Warby Parker has enhanced my life. The world of glasses can at times be scary, ugly, and expensive but these frames were nothing of the sort. My experience was nothing short of enjoyable and I type these words thanks to Warby Parker right now (otherwise I can't see the keys). 10/10 recommend. Price is lush and they have tons of cute & cool styles! & if you're like me and you need some thick lenses they use some sort of science magic that makes them not as thick for not a lot of money. Amazing. Thank you Warby!

  • Pioneers of the at home try on. Great quality glasses with a reasonable price tag. Glasses tend to run too wide for my face structure, always slipping down my nose.

  • Obviously they have tons of cute frames, but I was hoping for a little better quality. I know they are "affordable", but even for the price I was expecting a frame that wasn't so flimsy.

  • I really like having the ability to order multiple pairs of glasses, without committing to any of them. I'm able to try all of them on when I have time, without the pressure of being in a store. The quality is great, I always recommend this brand.

  • I love my Warby Parkers! I've been wearing the same frame style for 3 years now (only had to replace them because of an puppy incident, LOL) and they're so classic and timeless. I replace the lenses when my prescription changes a lot but these are so durable. I will always buy Warby!

  • A great (easy) in store experience. Pricing was super fair, and the glasses seem indestructible—which is great because I fall asleep in them often. I get compliments regularly.

  • Really amazing value product, awesome at home try on program. I only stopped using them because the plastic frames aged fast so i switched to metal ones in another brand. But incredible bang for the buck

  • Glasses made easy? Really? Yes. Warby will suprise you as much as you think. You can refresh your rpeitoire every year for less than $100 and they keep your prescription on file. What’s great is you can try frames at home for free.

  • I really like the simplicity and how accessible the glasses and all the process of buying and getting a glass gets with them.

  • I have a couple pairs of Warbys. Great experience buying both times. One of my nose pads fell off after a year or so, and I brought it back to them and they repaired free of charge. Excellent customer service.

  • I've purchased glasses and sunglasses from this brand exclusively over the last eight years. As someone who used to buy new sunglasses every year because I'd always manage to break them, I'm really happy with how well my Warby Parker's have held up. I've gotten lots of compliments on the glasses too. Really great designs, awesome sales model. Would definitely recommend.

  • The highest quality glasses that are also affordable. I have had my pair for over 5 years!

  • These glasses are a timeless classic! I loved the many shades and frame shapes they offered! I could easily switch up my look to classy and chic to modern and elevated look! Customer service is amazing they truly want you to feel and look your best resting Warby Parker!

    Customer
  • The best glasses ever and the best customer service I’ve ever dealt with. Thank you WP!!!

  • I have worn Warby Parker for years. I have 3 pairs of Kimball glasses. I get so many compliments. The customer service is excellent. (it helps that I can walk to the store from my apartment.) I always get my prescription and take it there for my progressives. If they don't get it just right, I can take them back for a new pair until they get it right. Also, if you want just to add a new prescription to your WP frames, they will send your new prescription in new frames. Just take the old ones in when the new ones arrive... I love it!!!

  • I'm near sighted so I don't often wear my glasses as I don't really need them unless I'm driving. Normally, I opt to buy from a cheap online retailer but this time, I decided to invest in some glasses so that I would feel inspired to wear them more. I think I got the Gavins but I'm not sure. Overall, I love the glasses and the experience of buying them online! They do at home try one as well but all the ones I ordered did not look good on me. I wear my glasses much more bc I love the way they look and feel