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Waldo
2.27 • 11 Reviews
Waldo crafts daily contact lenses at an affordable price.
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2.3
Average rating from 11 users
30%
Recommend to a friend
Waldo Reviews
3 days ago
Experience
Great customer service. They respond to your emails fairly quickly. On the website it does say due to shortage, expect delays. I emailed them when I didn't get them for a few weeks and they resonded and I received them in a week, The hydrating drops are great and the contacts works well. It does feel a bit dry after awhile but the drops help.
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5 days ago
Experience
BUYER BEWARE! Horrible company! Contacts are late or don’t show up. Exploit people on the subscription. They send an email that contacts are processing, but don’t give you any chance to cancel and no refunds. Worst experience ever.
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a month ago
Experience
The lenses are acceptable. I have strong prescriptions and they work just fine. As a business organization they are abysmal: *Supply/shipping delays not communicated. *Tracking information not provided. *Canceling subscription challenging. *Does not provide notice of shipment in advance of shipping and charging your account to offer the opportunity to pause delay reschedule etc. Customer service Representatives on the phone are polite and helpful
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3 months ago
Experience
Service is good, whilst you are paying and remain a customer. They make the process simple and all online, until you want to cancel and then they make the process difficult and inconvenient. The lenses are ok for short durations. My optician though was disparaging pf the quality of the lens.
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3 months ago
Experience
Giving it 1 star because I can't give it a 0 rating. Absolutely the worst!! On Feb 14 I placed an order for a Trial Pack. I paid $4.95 and never received my order. Also, I was automatically subscribed to the product which I never got to try. Today I was charged $144.00 and the order is pending. I requested a full refund and cancelation. I'll stick to the priveous brand I've used even though it's a little more expensive. At least they do not charge people for nothing.
Feedback
This brand does not care about the customer experience. Can't say anything about the product because the trial I paid for to be shipped was never shipped. Absolutely do not recommend!
Useful review?
3 months ago
Experience
My November 2022 and February 2023 orders still show as processing as of today March 6 2023. They are not able to sustain their supply chain and they made absolutely NO effort to contact customers, refund unshipped orders, or do anything to rectify the situation. After telling customer service that I wanted a refund, suddenly they had 90 day packs they could provide for me. Extremely shady business.
Feedback
Waldo will charge you and ship you nothing in return.
Useful review?
2 years ago
Experience
Good quality contact lenses that feel comfortable in my eye even when I wear them for way too long and staring at too many screens!
Feedback
wish there was a way to make the contact shell cases use less plastic!
High qualityEasy subscription management 🔁Comfortable
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2 years ago
Experience
If you need cheap and affordable contacts Waldo is where it's at. I tend to wear my glasses more than my contacts which is why I don't invest time/money into buying contacts. I find these to be a great alternative to Hubble less scratchy/drying feeling.
Feedback
Quality of lenses and better customer support. I'd also love to see thinner plastic casing for less waste.
Everyday wearWorks really wellComfortable
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7 months ago
Experience
Awful, awful, awful. I became a customer in the beginning of the year, loved them. Then I ran out of contacts in august because they never shipped. Got charged for a second round, called and threw a fit, they said they were shipping that day, I received them about a week later. Got charged again two days after, it’s now been six weeks, still no contacts. Called last week, customer service rep said they would skip next month, refund me a month, and ship the “upgraded” lenses to me at no cost that day. Surprise surprise, they still haven’t shipped. Tried texting, calling, emailing, and get zero response. They are going to charge me AGAIN in a few days and everytime I try and cancel online the “website crashes”. I’m disappointed & disgusted. I can not believe I am going to need to cancel my card and go back to Hubble. I am a business owner and I could not ever imagine treating customers this way, I assume they will end up with a lawsuit soon. Between the theft and lies, I’m just so disappointed. I would love to include an order number, but I cannot considering they lied to me yet again about sending them out. So, I will include You the last successful order number from TWO MONTHS AGO.
Feedback
Literally everything.
Useful review?
2 years ago
Experience
I loved how incredibly easy it was to upload my contact prescription, generate an order, and receive a supply of contacts. Managing my account was also quite easy.
Feedback
Unfortunately I suffer from dry eyes. Unless your contact prescription is incredibly run of the mill, you may also struggle with these contacts. They were so dry and uncomfortable they popped out while I was wearing them!
Easy subscription management 🔁Fun unboxing 📦Everyday wearHas no effect 🤷
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