Waldo
a year ago
Awful, awful, awful. I became a customer in the beginning of the year, loved them. Then I ran out of contacts in august because they never shipped. Got charged for a second round, called and threw a fit, they said they were shipping that day, I received them about a week later. Got charged again two days after, it’s now been six weeks, still no contacts. Called last week, customer service rep said they would skip next month, refund me a month, and ship the “upgraded” lenses to me at no cost that day. Surprise surprise, they still haven’t shipped. Tried texting, calling, emailing, and get zero response. They are going to charge me AGAIN in a few days and everytime I try and cancel online the “website crashes”. I’m disappointed & disgusted. I can not believe I am going to need to cancel my card and go back to Hubble. I am a business owner and I could not ever imagine treating customers this way, I assume they will end up with a lawsuit soon. Between the theft and lies, I’m just so disappointed. I would love to include an order number, but I cannot considering they lied to me yet again about sending them out. So, I will include You the last successful order number from TWO MONTHS AGO.
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