4.5
93% of reviewers would recommend to a friend
Uniqlo
4.5 • 258 Reviews
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4.5
93% of reviewers would recommend to a friend
Uniqlo earns largely positive reviews and proves a reliable source for well-made basics that perform—HEATTECH and AIRism consistently keep wearers comfortable, and ultra light down holds up over years of travel. Reviews also flag weaknesses: inconsistent sizing, occasional quality dips (e.g., denim, cashmere, down tearing), and frustrating return policies for online orders, making in‑store try‑ons preferable.
AI summary based on Thingtesting reviews
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I don't particularly like this brand... but it's still cool, they make nice clothes, comfy matching sets and pretty warm down jackets.
I love Uniqlo and have been shopping there for years. They have high-quality yet affordable sweaters and essentials. Their standouts, however, are their base layer thermal products with Heattech.
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They’ve changed their return policy, so online orders can only be returned via post. Additionally, you can only return items to the stores you bought them from. Ex: if you purchased an item at the Boston store, you couldn’t return it to a New York store. It would be nice if stores carried the full size range of products in store. Currently, Uniqlo only carries sizes XS-XL when the full range is XXS-3XL.
I love Uniqlo and I even have their app, but even though I'm a huge fan, its not perfect. Uniqlo is known for having amazing collaborations with designers like Marni and JW Anderson but for the past few collections the sizing for these collabs has been all over the place. Sizing at Uniqlo is overall all over the place but when it comes to collaborations its even worse which is not ideal as these are usually their more "luxury" items. The return process is also hard as if you bought items in store, you must return them at the store you bought them in. If you buy items online you must return them over the mail which is not free.
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The sizing scale online is inaccurate, fixing this would probable help with the number or returns Uniqlo may be receiving. This would also help with client satisfaction as the return process is harder than most other retail stores. Also, stock collaborations at retail stores, they will get more exposure and more people would be willing to pay the semi-luxury cost of these if they are able to try these pieces on.
I would say a solid 40% of my wardrobe comes from Uniqlo, I appreciate how easy it is to buy basics and find comfortable yet work appropriate items. I would also recommend their lightweight puffers; they’re surprisingly warm and also fold into a little pouch that’s attached. I find the sizing can be inconsistent sometimes which makes online shopping difficult.
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I would recommend trying stuff on in the store over ordering online.
my go to for everyday basics!
The “millenial Birkin” and the ultra light down vest are the only products I’ve purchased from Uniqlo. Both worth the hype.
The clothes here are great and high quality. The price point is also appropriate and the store is great for basics.
Uniqlo’s my passion in life. Ever since I got the full set of women’s pleated pants, I haven’t worn any other pair of pants. Not to mention their heat tech line saved me in Riyadh winters. Uniqlo can do wrong, it’s my go to for sturdy and basic pieces that complete and complement my wardrobe
Shirts feel well and seem decent quality for the price. I think the best thing is the Airism boxer briefs, good value for the money and super comfortable.
My go-to for basics. Fabulous price point. Sturdier quality than other brands. I always shop Uniqlo first when I'm on the lookout for a basics refresh.
Ho comprato un maglione di cashmere di Uniqlo e devo dire che sono stata pienamente soddisfatta, considerando che il cashmire è un tessuto molto delicato, nonostante ripetuti lavaggi il maglione è rimasto intatto. Quindi di ottima qualità!
Customer experience is 20/10!! Love the stores and overall customer journey.
I totally love this sweater collab I snagged from Uniqlo! The quality is absolutely incredible, and guess what? The price was amazing too!
Good wardrobe staples. But, a bit overpriced.
Love the quality of the clothing for the price. I have many many items and love them all never had a quality issue or sizing issue. Fits true to size and worth the prices.
I’ve only gotten the long sleeved tee shirts from Uniqlo and I really like them. It fits really nice, not too short and not too long. The material isn’t too thin or too thick which helps hold its shape nicely. It washes really well too, I even throw it in the dryer and there’s no need to iron.
Such a fan! I don't know if I'll ever buy clothes from an other brand again! No but for real all my basics are from this place now. Sport attire, underwear, warm sweater, jacket, bags, t-shirts, everything really! They even do nice collections drop.
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The size is right, the employees are nice, the store in Montreal is huge, the fits is always the best, they surprise me all the time with basics I didn't know I needed! You need to go! I also had a great experience online. All of that for a fair price. And I know I can't talk for him, but I know my BF is another big fan!
I bought the long puffer jacket from Uniqlo last winter and it's my go-to jacket in winter, so many deep pockets - sometimes I don't even need to carry a bag! Very lightweight and rolls up easily to fit into any backpack.
Uniqlo HEATTECH IS AMAZING! keeps me warm all winter long!
The clothes are unbeatable at this price point.
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In 2023, it is absurd to charge customers for returns.