Thesus makes collections of outdoor boots and clogs made almost entirely from sustainable materials.
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These boots are super comfy and I love that they’re vegan since vegan footwear for hiking is super hard to find!
The style is amazing. The customer service is great. The material is also wonderful. The shoes run narrow though and not suitable for wide feet. I'm also not sure how to best clean them.
Provide cleaning instructions + make it wider for wide feet.
I love the boots. Beautifully made but they run a half size small. I have been calling and have emailed for a week. No one answers the phone and no calls back or return emails. I need to know how to return as they need to give an authorization. I just want to exchange for a larger size. It’s as though no one works there! Crazy bad customer service!!!
A ser your phone or return calls or emails in a timely manner. This is no way to do business!
The customer experience is terrible, to the point that I'm wondering whether this company's business strategy is to scam people. I was dissatisfied with the product, but the return/refund process is what's making me leave this one-star review. In person, the Thesus boots appeared dull and were much heavier than I expected. I tried them on and they were horribly uncomfortable and tight. I sent them back to Thesus within a couple days. It took Thesus weeks to process the return, and when they did, they gave me a gift credit instead of a credit card refund. Even after I requested a credit card refund and pointed out that I had not authorized a return for gift credit, they would not refund me. I would never recommend anybody buy from this company.
Bad product. Terrible customer service.
Very poor customer services and organization to the point I never got the boots. They were selling boots on their website that they did not have in stock, which only came to light when I emailed asking when I'd receive my order weeks after ordering. Initially tried to blame me as I had asked for a slight delay when a family member died resulting in a need to travel (which they had said was no problem). Then when I called them on that as they still had the boot in my size and colour available for purchase on the website, they admitted it was a stocking issue. They had offered to send another colour, I wasn't happy but said yes. Next email I got said they just refunded me and would give me a gift certificate if I chose to try them out again. So confusing and disappointing. Also never saw that gift certificate.
Fix stocking and inventory tracking issues. Customer service training to ensure people are truthful.