Peloton reviews and discussion

4.4

89% of reviewers would recommend to a friend

Reviews mention

  • Engaging, charismatic instructors
  • Extensive, evolving class library
  • Sturdy, smooth ride hardware
  • Motivating, community-driven platform
  • Uncomfortable, rigid bike saddle
  • High, recurring membership fees
  • Occasional clunky software updates
  • Inconsistent hardware longevity

Peloton wins praise in reviews for motivating, studio-caliber classes, engaging instructors (Cody Rigsby, Alex Toussaint, Robin Arzón), seamless app breadth, and sturdy, smooth hardware that makes at‑home workouts convenient and habit‑forming; however, recurring membership costs are widely criticized, the bike seat comfort and occasional hardware maintenance issues recur, and some find the experience overrated or less effective than live classes. Overall, Peloton is good if you’ll use it consistently and value variety and community, but buyers should weigh subscription demands and ergonomics.

AI summary based on Thingtesting reviews

752 reviews and posts

  • We've had our Peloton for 18 months now and I thought for SURE that I would be over it but I still love it. I'm surprised at how much I've come to like spinning. The brand does a great job connecting with the community through the instructors. Peloton is here to stay!

    Feedback

    Overall I think it's priced well especially if you consider the cost of a gym membership.

  • While there were a lot of factors that affected how I feel about this brand (aka. The Pandemic, and that embarrassing ad they came out with) I was really hopeful that this would be something I really enjoyed. When we FINALLY received it, I used it a total of 2 times. It took so long to come that studios were open again and I no longer needed one. That said the quality was excellent. and the installment of it was seamless.

    Feedback

    Ultimately, I don't have enough to go on besides the delivery experience which was a bit disappointing. We had waited 2 months for it to arrive and when it did there was a schedule conflict that pushed back our delivery another month. In that time, when we needed it the most we could have developed the habit of using it.

  • Live sessions seem less active than they used to be but a huge selection of recorded classes with different instructors which gives some variety to the experience.

    Feedback

    I wish there were more beginner classes that are more friendly for people getting into spin because even the beginner classes I tried were pretty intense.

  • I absolutely love their instructors. Very motivating and fun. The bike is good.

    Feedback

    Not real happy with the quality of the Peloton bike shoes.

  • I regularly use my bike and love pretty much all of the classes I've taken. I do think the monthly membership with the bike is right on the edge of being overly expensive, but ultimately it's still less than a gym membership or multiple group classes per month.

  • If a Peloton is at my gym, its something I would use. Otherwise, the price point, limitations, and offers just make this a product I just couldn't get behind outside of being a statement piece in the home.

  • Love the peloton bike! Being a member since 2018 the price has rarely gone up. Love all the variety of classes.

  • We got our peloton at the beginning good the pandemic and it has been one of the best purchases we have ever made. Peloton never runs out of content for the bike and beyond! The best in home workout with the best digital instructors (hard stop!) I can’t praise this brand enough.

    Feedback

    If I had to be hyper picky please add more Pilates classes.

  • Great to have class options of various time lengths

    Feedback

    Would be great to have different seat options to adjust for comfort

  • People love to talk about how peloton is all hype or whatever— but peloton provided sanity for me and so many people during the pandemic. Luckily by doing so it made it so when I visit any of these people I know I can also get a solid workout while at their house. They’ve got great instructors and a great product (both tread and bike). I’m a big fan.

    Feedback

    No improvements!

  • I don't have a peleton bike but I use their workout app and I love love love the classes and instructors! It feels so nice to find people that you like listening to but also have great workouts. I do a lot of their barre and dance cardio classes that are super fun.

    Feedback

    I think the app still has some kinks that could be worked out as they thing of the ux.

  • I haven't purchased a peloton bike but a building I used to live them had them available in our gym and it was my favourite thing ever. I would get super excited everyday to take a class. Their bikes are super comfortable and beginner friendly and the classes are extremely fun. There's great energy, music and engaging trainers to the point where you feel immersed in the class even if you're not there. Their live scheduled classes are also a really great way to feel part of their community and to challenge yourself.

    Feedback

    I know the price point isn't super accessible for people so if they had a more affordable option that might be great for students or beginners.

  • I wanted so badly to be a part of the Pelaton cult, but I just couldn't get into it. The seat was so incredibly uncomfortable no matter how many rides I tried to go on. At least the customer service was quick and easy.

    Feedback

    Fix the seat - there's basically subreddits about how uncomfortable it is.

  • Good workout and fun community aspect. Great app for other workout types.

    Feedback

    Miss a bit of the "soul cycle" type ride-with-the-music vibes.

  • Have had my bike for just over a year and cannot remember what I even did with my workout time before this. The teachers are all inspiring and helpful, and there are so many different personalities of teachers and music styles to choose from. Also don't sleep on the strength training classes. Amazing strength, yoga, pilates and barre classes.

  • I've had a Peloton bike for the past two years and I cannot imagine going through the pandemic without it. My bike cost $2400, and it was the biggest headache to speak to customer service and receive the bike when I got it. My Customer Service experience was atrocious, with them promising discounts and then not following through on their word. A few months after I received the bike they reduced the price and did not price match, which also was a horrible experience. Once I got over the cost of the bike and began working out, I really enjoyed my fitness experience. It is easy to find an instructor you connect with, and the wide variety of workout types makes the app experience engaging. Workouts are fantastic, for all levels. Customer service and the cost? Rough.

    Feedback

    The cost of monthly membership is ridiculous. $40 per month to work out on a multi-thousand dollar piece of equipment that I already own?

  • I have had a great experience at Peloton, the diverse group of instructors allows the experience to be catered to every type of rider and I love the app to use it for different workouts. Although it is a big investment, I have bought the Bike+ and am a subscriber and I enjoy the workouts and think it is worth the price.

    Feedback

    There are reviews poorly about customer service and delivery, I think an improvement would be extensive customer service for users who make the large investment into the bike or tread

  • My Peleton has definitely motivated me to work out. I love the access to all of the classes. One thing that I do dislike is the seat of my bike. It is extremely uncomfortable. I bought a bike seat cover as a fix. It is still uncomfortable but it is more bearable.

    Feedback

    The seat cushion could be softer.

  • I love the bike and the app itself. It’s great to be able to have some many different options at your fingertips. I used this through pregnancy and postpartum as well and thought the instructors were very knowledgeable. Of course, the spin classes are the best and have great music options over other bikes