Maisonette offers stylish clothing, top toys and gears, and home decor for young children.
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This site is perfect for new parents and family/friends of new parents to find everything they could possibly need at home or want to gift. Not only do they have every brand I am looking for, but the MaisonMe line is also darling.
Some brands are a bit expensive, but the quality is commensurate.
Lots of desirable stuff, but also lots of overpriced stuff (often the same item is marked up more on Maisonette than elsewhere). Also their site is SO slow. If you're trying to peruse (especially for a sale) it takes ages to load.
We have a play kitchen and my daughter absolutely loves it. It was a bit difficult to put together the directions weren't that clear. But overall we love that she loves it.
I shop at Maisonette a lot. However, I no longer plan to be a customer. I have not had to deal with their customer service until now and it is terrible. I ordered a gift for me son. I emailed a day later asking that they cancel the order. No one would ever get back to me. Then the order never came so I thought maybe they had canceled as I asked. Nope. The item arrived late. I then emailed to return the item. After weeks of continued outreach they told me they could not cancel my order and now I cannot return because it is final sale. I think the way you treat customers is important in a business. I will go directly to vendor and not use Maisonette going forward. After reading other terrible examples of their customer service in other reviews I can see that my experience is not a one off. I will not shop there and no one else should.
Customer service needs work.
DO NOT ORDER FROM THIS COMPANY
Ordered two jewellery boxes from my granddaughters with plenty of time to receive before Christmas. They were $50 and $60. When they arrived they looked like they came from the dollar store (and that’s insulting to the dollar store) and one was broken. Immediately emailed the company. Got an email back saying they were having trouble getting in touch with the company that made them. Then AFTER Christmas they without explanation refunded me less then the broken one cost
I gave them one star because I couldn't give any less and I must admit their inventory is quite versatile. However, when it comes time to actually receive that inventory, good luck! I can see why they have an F rating from the Better Business Bureau. My experience was highly disappointing. I ordered the Princess Vanity and Stool for my granddaughter leaving plenty of time for it to get to me before I left on an extended vacation. I ordered it on November 29th and they promised delivery between December 1st and December 5th. I was leaving on December 10th so I thought it was safe. The sale was final and that was okay because I thought there was plenty of time. When I didn't receive any word on tracking or shipping information by December 5th I called the company. I explained the situation and the customer service representative agreed that if the item did not come before I left I would be entitled to a refund. The next day I got an email from a customer service rep who said she would be getting me shipping information. I wrote back thanking her. The following day I rode two ask if she had any information. She did not. By the third day, time was running out and I said that since she had not been able to provide me with any shipping information in 3 days I would be canceling the order and contacting PayPal. I contacted PayPal and waited for a reply. I am leaving tomorrow and never heard back from customer support. So I called Maisonette again and got Joy who explained that all their merchandise came from third-party dealers, (in this case, KidKraft) and while she could see that the order had been processed, there was no shipping information as yet. I asked her to please stop shipping. She claimed to be unable to do so. She said when the item arrived I could obtain a return shipping label and get the refund that way. But I explained AGAIN that I would not be there to accept delivery. The following day I got a FedEx tracking number saying that the item would arrive on Dec 15th. I called FedEx and canceled the delivery myself. Now I am waiting to see if I get a refund. Stay away from this company. The items are beautiful as pictured but they are terrible with follow-up.
BAD BAD BAD! BBB gives this company an F rating. Stay away.
I placed an order for a dress and crewneck that matched, so my son and daughter could match for the Christmas season. I needed it by a certain date since we were going out of town. The two products were from Petit Peony. I placed the order, I paid $25 for expedited shipping since I wasn’t sure if it would arrive by the time I needed it. Everything was good. 24 hrs later I get an email stating that they had to cancel the crewneck and I was being refunded since they no longer had it in stock. So I called and asked if they had a size down and I’d order that. They did. So I asked for that to be expedited. Because I had already paid for that on my original order. They refused, but instead offered me a 10% off discount. That would have saved me $2.90. Wow. So that means I would have to pay an additional $25 to get it shipped quickly to me, when it wasn’t my fault they oversold the product. I asked to speak to a manager. She said I’d get a call back in 20-30 min. Nope. I called the next morning asking to speak to a manager. She said I was first in queue. And I’d receive one shortly. Nope. I call again about 6 hours later. They still say I’m next. Finally about 15 min later I get a call from a “manager” who proceeds to tell me this company doesn’t offer expedited shipping. I say how is that when the dress I ordered is from the same company, same collection and was able to be expedited. I ordered it once expedited and now you can’t? She again offered me 10% off and I said no I want to speak to someone higher than you, at this point I have become a Karen but I don’t care because I think this is wrong. She then tells me that oh we may have two more sizes in stock which probably means we don’t have any in stock. I said well yesterday when I called, you had quite a few left so all of this could be avoided if they could’ve just approved expedited shipping on my re-order , she said she would try to get an answer from someone higher than her and give me a call back by the end of the day. I have not heard from her and it’s the next day. Finally I just went direct to Petit Peony. I asked her if they offered expedited shipping she said she would look for my order and get it out to me by the date I need it without having to pay extra shipping. She was so accommodating and responded quickly to my emails. I will never be doing business with Maisonette again and always go direct to the lines they sell.
My package ended up lost and the company completely refused to help in any sort of way. It took them 3 days to even respond to me. They told me because UPS wasn’t able to file a claim for me, then they could not honor any kind of refund or even store credit. I’m out of over $200 dollars as well as the items that i purchased. This was my first time purchasing also, and I did not think it would be my last but unfortunately it is my last. Horrible business practice. They do not care about their customers. They make hundreds of thousands of dollars but would rather lose several customers because they do not want to help. I’m very disappointed. Won’t be shopping with them again.