I placed an order for a dress and crewneck that matched, so my son and daughter could match for the Christmas season. I needed it by a certain date since we were going out of town. The two products were from Petit Peony. I placed the order, I paid $25 for expedited shipping since I wasn’t sure if it would arrive by the time I needed it. Everything was good. 24 hrs later I get an email stating that they had to cancel the crewneck and I was being refunded since they no longer had it in stock. So I called and asked if they had a size down and I’d order that. They did. So I asked for that to be expedited. Because I had already paid for that on my original order. They refused, but instead offered me a 10% off discount. That would have saved me $2.90. Wow. So that means I would have to pay an additional $25 to get it shipped quickly to me, when it wasn’t my fault they oversold the product. I asked to speak to a manager. She said I’d get a call back in 20-30 min. Nope. I called the next morning asking to speak to a manager. She said I was first in queue. And I’d receive one shortly. Nope. I call again about 6 hours later. They still say I’m next. Finally about 15 min later I get a call from a “manager” who proceeds to tell me this company doesn’t offer expedited shipping. I say how is that when the dress I ordered is from the same company, same collection and was able to be expedited. I ordered it once expedited and now you can’t? She again offered me 10% off and I said no I want to speak to someone higher than you, at this point I have become a Karen but I don’t care because I think this is wrong. She then tells me that oh we may have two more sizes in stock which probably means we don’t have any in stock. I said well yesterday when I called, you had quite a few left so all of this could be avoided if they could’ve just approved expedited shipping on my re-order , she said she would try to get an answer from someone higher than her and give me a call back by the end of the day. I have not heard from her and it’s the next day. Finally I just went direct to Petit Peony. I asked her if they offered expedited shipping she said she would look for my order and get it out to me by the date I need it without having to pay extra shipping. She was so accommodating and responded quickly to my emails. I will never be doing business with Maisonette again and always go direct to the lines they sell.