Reviews

    Maisonette

    Stella C 1 Review

    a year ago

    I gave them one star because I couldn't give any less and I must admit their inventory is quite versatile. However, when it comes time to actually receive that inventory, good luck! I can see why they have an F rating from the Better Business Bureau. My experience was highly disappointing. I ordered the Princess Vanity and Stool for my granddaughter leaving plenty of time for it to get to me before I left on an extended vacation. I ordered it on November 29th and they promised delivery between December 1st and December 5th. I was leaving on December 10th so I thought it was safe. The sale was final and that was okay because I thought there was plenty of time. When I didn't receive any word on tracking or shipping information by December 5th I called the company. I explained the situation and the customer service representative agreed that if the item did not come before I left I would be entitled to a refund. The next day I got an email from a customer service rep who said she would be getting me shipping information. I wrote back thanking her. The following day I rode two ask if she had any information. She did not. By the third day, time was running out and I said that since she had not been able to provide me with any shipping information in 3 days I would be canceling the order and contacting PayPal. I contacted PayPal and waited for a reply. I am leaving tomorrow and never heard back from customer support. So I called Maisonette again and got Joy who explained that all their merchandise came from third-party dealers, (in this case, KidKraft) and while she could see that the order had been processed, there was no shipping information as yet. I asked her to please stop shipping. She claimed to be unable to do so. She said when the item arrived I could obtain a return shipping label and get the refund that way. But I explained AGAIN that I would not be there to accept delivery. The following day I got a FedEx tracking number saying that the item would arrive on Dec 15th. I called FedEx and canceled the delivery myself. Now I am waiting to see if I get a refund. Stay away from this company. The items are beautiful as pictured but they are terrible with follow-up.

    Feedback

    BAD BAD BAD! BBB gives this company an F rating. Stay away.