Maisonette offers stylish clothing, top toys and gears, and home decor for young children.

Baby & Kids

Maisonette

Clothing

I wish I had read the reviews of this company before ordering a $900 framed California flag. I ordered the flag on November 15. On December 9th I got an email asking how I liked it. Of course I hadn’t received it nor had I received any updates on the product. I immediately contacted the Maisonette customer service. They emailed me to say it would be here between December 27-January 5. It is now January 9th still no word on where or when I will receive this. I call the customer service. She says ,”Let me look into it.” There is no tracking and no record of shipping or anything other than my order and a record of me contacting them to inquire about my order. She says, “ Well it’s only 4 days off from January 5th. You have to realize there is a delay because of the holiday.” What? This is a business. They have no record of a shipment? What does this have to do with the holiday?  She say,” In a few days this company will email them and let them know what’s going on.” I should receive an email in a few days which will tell me what’s going on. Really? I don’t have any faith this will happen. I will have to call again in a few days when I still haven’t heard back. Then I will try to claw back my $900.

Please don’t order from this company. I am afraid I may have been robbed of $900. 

Maisonette is truly a one stop shop for beautifully designed and globally sourced apparel, accessories and decor for littles. Great for gifts plus has a beautiful in-house line, Maison Me. Like Net-a-porter for familes.

Maisonette has wonderful, unique items. But BEWARE an BE COGNISENT about their RETURN POLICY. 

It’s 30 days ... NO EXCEPTIONS. Many stores extend their return period during the holidays, Maisonette does not. 

Every year I buy my granddaughter’s Christmas dress, shoes, etc. And I stock up on various Christmas decorations (especially love their crackers).

This year I started early gathering up items for Christmas. One year I waited too late and the dress I wanted was sold out. This year I purchased dress, tights and shoes in October not wanting to have a repeat of this scenario. 

Unfortunately, the tights did not compliment the dress. I tried to return on the 32nd day and was royally rebuffed, even after I explained that I was a returning customer and the circumstances surrounding my return request. 

The shoes? I couldn’t determine if the shoes fit until my granddaughter visited over Thanksgiving. They were too small. Again, Maisonette will not accept a return.

Tights were $15, shoes $92 = $107 out-of-pocket... as in money down the drain. And, to complete my granddaughter’s Christmas outfit, I had to purchase a larger size of the shoes.

Very disappointed. 




My package ended up lost and the company completely refused to help in any sort of way. It took them 3 days to even respond to me. They told me because UPS wasn’t able to file a claim for me, then they could not honor any kind of refund or even store credit. I’m out of over $200 dollars as well as the items that i purchased. This was my first time purchasing also, and I did not think it would be my last but unfortunately it is my last. Horrible business practice. They do not care about their customers. They make hundreds of thousands of dollars but would rather lose several customers because they do not want to help. I’m very disappointed. Won’t be shopping with them again.

We have a play kitchen and my daughter absolutely loves it. It was a bit difficult to put together the directions weren't that clear. But overall we love that she loves it. 

I placed an order for a dress and crewneck that matched, so my son and daughter could match for the Christmas season. I needed it by a certain date since we were going out of town. The two products were from Petit Peony. I placed the order, I paid $25 for expedited shipping since I wasn’t sure if it would arrive by the time I needed it. Everything was good. 24 hrs later I get an email stating that they had to cancel the crewneck and I was being refunded since they no longer had it in stock. So I called and asked if they had a size down and I’d order that. They did. So I asked for that to be expedited. Because I had already paid for that on my original order. They refused, but instead offered me a 10% off discount. That would have saved me $2.90. Wow. So that means I would have to pay an additional $25 to get it shipped quickly to me, when it wasn’t my fault they oversold the product. I asked to speak to a manager. She said I’d get a call back in 20-30 min. Nope. I called the next morning asking to speak to a manager. She said I was first in queue. And I’d receive one shortly. Nope. I call again about 6 hours later. They still say I’m next. Finally about 15 min later I get a call from a “manager” who proceeds to tell me this company doesn’t offer expedited shipping. I say how is that when the dress I ordered is from the same company, same collection and was able to be expedited. I ordered it once expedited and now you can’t? She again offered me 10% off and I said no I want to speak to someone higher than you, at this point I have become a Karen but I don’t care because I think this is wrong. She then tells me that oh we may have two more sizes in stock which probably means we don’t have any in stock. I said well yesterday when I called, you had quite a few left so all of this could be avoided if they could’ve just approved expedited shipping on my re-order , she said she would try to get an answer from someone higher than her and give me a call back by the end of the day. I have not heard from her and it’s the next day. Finally I just went direct to Petit Peony. I asked her if they offered expedited shipping she said she would look for my order and get it out to me by the date I need it without having to pay extra shipping. She was so accommodating and responded quickly to my emails. I will never be doing business with Maisonette again and always go direct to the lines they sell.

BAD BAD BAD! BBB gives this company an F rating. Stay away.

I gave them one star because I couldn't give any less and I must admit their inventory is quite versatile. However, when it comes time to actually receive that inventory, good luck! I can see why they have an F rating from the Better Business Bureau. My experience was highly disappointing. I ordered the Princess Vanity and Stool for my granddaughter leaving plenty of time for it to get to me before I left on an extended vacation. I ordered it on November 29th and they promised delivery between December 1st and December 5th. I was leaving on December 10th so I thought it was safe. The sale was final and that was okay because I thought there was plenty of time. When I didn't receive any word on tracking or shipping information by December 5th I called the company. I explained the situation and the customer service representative agreed that if the item did not come before I left I would be entitled to a refund. The next day I got an email from a customer service rep who said she would be getting me shipping information. I wrote back thanking her. The following day I rode two ask if she had any information. She did not. By the third day, time was running out and I said that since she had not been able to provide me with any shipping information in 3 days I would be canceling the order and contacting PayPal. I contacted PayPal and waited for a reply. I am leaving tomorrow and never heard back from customer support. So I called Maisonette again and got Joy who explained that all their merchandise came from third-party dealers, (in this case, KidKraft) and while she could see that the order had been processed, there was no shipping information as yet. I asked her to please stop shipping. She claimed to be unable to do so. She said when the item arrived I could obtain a return shipping label and get the refund that way. But I explained AGAIN that I would not be there to accept delivery. The following day I got a FedEx tracking number saying that the item would arrive on Dec 15th. I called FedEx and canceled the delivery myself. Now I am waiting to see if I get a refund. Stay away from this company. The items are beautiful as pictured but they are terrible with follow-up.


Lots of desirable stuff, but also lots of overpriced stuff (often the same item is marked up more on Maisonette than elsewhere). Also their site is SO slow. If you're trying to peruse (especially for a sale) it takes ages to load. 

Ordered two jewellery boxes from my granddaughters with plenty of time to receive before Christmas.  They were $50 and $60.  When they arrived they looked like they came from the dollar store (and that’s insulting to the dollar store) and one was broken. Immediately emailed the company. Got an email back saying they were having trouble getting in touch with the company that made them.  Then AFTER Christmas they without explanation refunded me less then the broken one cost 

I shop at Maisonette a lot. However,  I no longer plan to be a customer. I have not had to deal with their customer service until now and it is terrible. I ordered a gift for me son. I emailed a day later asking that they cancel the order. No one would ever get back to me. Then the order never came so I thought maybe they had canceled as I asked. Nope. The item arrived late. I then emailed to return the item. After weeks of continued outreach they told me they could not cancel my order and now I cannot return because it is final sale. I think the way you treat customers is important in a business. I will go directly to vendor and not use Maisonette going forward. After reading other terrible examples of their customer service in other reviews I can see that my experience is not a one off. I will not shop there and no one else should. 

Some brands are a bit expensive, but the quality is commensurate.

This site is perfect for new parents and family/friends of new parents to find everything they could possibly need at home or want to gift. Not only do they have every brand I am looking for, but the MaisonMe line is also darling.

scam site don’t shop there. 

spent $150 on a kids chair. the chair was used and safety belt missing. they claimed they contacted the manufacturer to ship a new one. no. they created the shipping label and the replacement never arrived. and of course, they stopped replying after a couple email saying “oh i’m still working on it” it’s been a month now. the website looks legit but it is actually a scam, don’t even shop there. 

I initially thought i’m just an unlucky costumer but then… google brought me here, and learned other mama have the same issues with this website. i asked for a refund they never got back to me. hope fellow mamas won’t fall for this :( lesson learned. 

This site offers wonderful products, however their delivery/shipping is very slow, even when selecting expedited shipping for $30.

In addition, I accidentally placed a duplicate order when updating my credit card.  Within minutes, I requested a cancellation for the duplicate, I was told it was not possible, because the orders go strait to the warehouse and begin the process.  However, even with paying $30 for expedited processing and delivery, the 2 orders show ready, but have not been shipped, 4 days after the order was placed.

This retailer carries great product, but needs much improvement in their customer service and shipping/delivery process.  If you can find it somewhere else, go there.

I am so disappointed and disheartened, I ordered an MZ Wallace bag from Maisonette on 8/7 and got an email that it would arrive between 8/17-8/19. Total for the bag was $235 - so not cheap! I still had not gotten it on 8/18 so I emailed customer service to inquire when I would get it bc the tracking information when I clicked on link in the email was in German (odd?) only for them to tell me it was delivered on 8/9 - I never got an email saying it was delivered (bc apparently the tracking # was wrong?) and I never got the bag. After weeks of back and forth I’m told the USPS said they delivered it IN MY MAILBOX (why would this be put in my mailbox???) and there is nothing they can do. I paid $235 for a bag and never received and this company has done little to resolve this. I have multiple emails going back and forth and had multiple calls with customer service. I asked on 9/9 for this matter to be escalated and for a manager or someone higher up to contact me and was told they would within 48 hours. Never heard from anyone. I’m so shocked a company of this size would treat customers like this. I won’t stop until this is resolved. Hoping this post will be read by someone who cares.

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