Kiehl's reviews and discussion

4.2

90% of reviewers would recommend to a friend

Reviews mention

  • Long-lasting, cushiony hydration
  • Gentle, sensitive-skin formulas
  • Iconic, nostalgic musk fragrance
  • Reliable, gift-worthy staples
  • Occasionally heavy, greasy textures
  • Strong, lingering sunscreen scent
  • Inconsistent acne-targeting efficacy
  • Questionable, low-natural ingredients

Kiehl’s earns largely positive reviews as reliably effective—standouts like Ultra Facial Cream, Midnight Recovery Concentrate, Crème de Corps, Facial Fuel, and Avocado Eye Cream hydrate, smooth texture, and revive winter-parched skin—yet the brand draws criticism for heavy textures on some products, strong sunscreen scent, and inconsistent results for acne or eye concerns. Reviews also flag lower “natural” ingredient rankings and frequent comments about high cost, while praising long-wear hydration, gentle formulas for sensitive skin, iconic scents like Musk, and giftable classics.

AI summary based on Thingtesting reviews

76 reviews and posts

  • I was really excited to try this product given its short list of ingredients. Unfortunately, I was disappointed. The texture of the product was very oily and instead of clearing my acne it seemed to exacerbate it to the point of creating more breakouts than I initially had. You can buy a more effective product at a lower cost, I found that my Hero Cosmetics Pimple Correct pin worked far better than this did.

    Received a free product from Kiehl's
  • My favorite skincare is from Kiehl's! I'll forever be buying their facial cream and cleansers.

  • Their BODY CREEME is insanely good. As are all their products. You can’t go wrong.

  • Expensive but the midnight recovery oil really makes a difference to my skin. I apply this lightweight oil before I go to bed and wake up with healthier looking and glowing skin. There was no irritation at all. I also love that the website highlights key ingredients thats in the product

  • I used their Creamy Eye Treatment for awhile and it was nice, but I didn't really notice a hug difference in my skincare. Their products are nice and relatively good for sensitive skin, but they are a bit pricey.

  • I’ve been using kiehls for a couple months now and this moisturizer has saved my skin during the winter. It’s very creamy and smooth and doesn’t feel like anything is on your face after applying it. I use it at night and while it’s a great moisturizing product if i have a small cut on my face it does cause it to burn and give mild uncomfortability.

  • I've alwys had dark circles under my eyes from lack of sleep because of college life and this has been a game changer! After using it consistently for a few months, I have definitely noticed a difference in how my dark circles looked and are less noticeable now.

  • The ultra facial moisturiser is like crack for my skin! Really good quality products which don’t disrupt the texture or break me out. My only reduction is the price, which I feel is a little more than I want to pay, particularly one that I use so often.

  • Kiehl's has always been a go-to brand for me, and their Powerful-Strength Vitamin C Serum is a testament to why. This serum is a game-changer! From the first application, I noticed a brighter complexion and a more even skin tone. Over time, my dark spots have faded, and my skin feels more resilient and youthful. The texture is just right – not too thick or watery, and it absorbs quickly, leaving no sticky residue behind. I love the subtle, fresh scent, which feels invigorating in the morning. Plus, the packaging ensures the vitamin C remains stable and effective. I've also tried other Kiehl's products, and their consistency in delivering high-quality skincare is commendable. Whether it's their classic Ultra Facial Cream or their Midnight Recovery Concentrate, each product feels like a treat for the skin. Taking off half a star because, as with many high-quality products, the price can be a bit steep. However, considering the results and the generous product size, it's an investment I'm willing to make. If you're looking to introduce vitamin C into your skincare routine, this serum from Kiehl's is a fantastic choice!

  • The Facial Fuel facewash and moisturizer (with SPF) are absolute staples of my daily routine. Feel so clean and energized after using them. Would highly recommend both of these items - try it and see if you feel the difference!

  • Khiel’s ultra facial cream is my dry skin’s dream. I have never felt a difference in my skin so immediately! Even after the first use my skin was soft and plump. Knocking down a star simply because of the price tag. But nothing else compares!

  • I have been a loyal customer for over 30 years. No more. Horrible customer service. Ordered two bundles of 3 products. Recieved 2 of the 3 products...no replacement for the 3rd product, just alot of excuses and promises. I was told 10 days later that the entire bundle was in stock so I ordered again as it was a gift. Again 2 of the 3 products arrived. 12 calls and several emails of promises to resolve. Nothing. No refund, no substitution. No supervisor call which was promised twice. Every year we buy dozens of products and bundles as office and personal gifts. So no more Kiehls for this household.

  • Great as a facial cream, the ultra light (blue box), not as great mask but still really good

  • I wonder if companies like Kiehl's pay enough attention when they hire their employees. How important it is to make the customer feel welcome and valued. Or if they get trained or if they get paid enough. I do not want to give my money to a company that doesn't make me feel good when I go to spend my money in them. I do like the products, but I am also aware of many other very good products in the market, I can easily change to a different products and achieve good results. Today I was in the store, I purchased $240 in products, 4 products and exchange some bottles, so I got the discount, that is why I stayed so at least I could use the bottle discount on my purchases, but there is no way I will go back. For sure I won't go back to Richmond Centre, in BC, most probably I will change to another brand. I ALWAYS get samples and tips etc., not today!

    Verified purchase

  • I started using the coconut shampoo and conditioner, and I’ve gotten lots of comments on how good my hair smells! Not the best I’ve tried in terms of shine and feeling clean, though.