4.2
88% of reviewers would recommend to a friend
Kiehl's
4.2 • 55 Reviews
•
4.2
88% of reviewers would recommend to a friend
Kiehl's reviews indicate that many users find the brand's products effective, particularly their moisturizers and oils, though some feel they are overpriced. Strengths include high-quality skincare products that are luxurious and long-lasting. However, weaknesses such as poor customer service and high prices deter some customers. Overall, Kiehl's offers effective skincare products, but potential buyers should consider the cost and customer service experiences reported by others.
AI summary based on Thingtesting reviews
2mo ago
I was excited to try the Kiehls Ultra Facial Barrier Hydrating Cleanser. I used this cream-to-foam cleanser both morning and night for 4 days. You lather the product in your hands and apply it in an upward circular motion. While my skin did feel cleaner after using this product, there was a lot of residue left behind and I experienced a lot of patchiness when applying my makeup. After returning to the cleanser I had been using prior to trying this product, I no longer experienced any patchiness. I will use what I have but I would not repurchase this cleanser.
2mo ago
Love how this brand has such an expanse of products. Toners and facial products especially. Cremes de Corps is a cult classic. Tried the Ultra Facial Cream sunscreen spf 30 and was left a bit underwhelmed. Blends in great but is a bit on the greasy side with quite a strong scent. Like people around you will smell it and it's a classic sunscreen scent. Not nice. Kiehls had so many awesome products but skip this one.
3mo ago
I use their midnight recovery concentrate (the blue glass bottle) for over 6 years now and still love it. I usually will use this during the winter time when the air starts getting dry. When I first bought this, the shop clerk explained to me how they do experiments in the driest areas of the world. I tried it and it sure does work. After 3,4 drops onto the face and gently massaging it, the next morning your skin feels soft and moist. I even used it for my 6 year old son who had a very bad dry skin on his hands and it got better within a few days. Definitely one of the products I rebuy. It also lasts long since you're only putting small drops.
12d ago
This brand has been around forever for good reason. But the most recent product by them I can’t get over is the better screen. It’s literally so good. It’s the perfect spf moisturizer hybrid. 2 pumps is the perfect amount and it’s not too greasy. It goes perfectly under makeup every time.
4mo ago
I have been a loyal customer for over 30 years. No more. Horrible customer service. Ordered two bundles of 3 products. Recieved 2 of the 3 products...no replacement for the 3rd product, just alot of excuses and promises. I was told 10 days later that the entire bundle was in stock so I ordered again as it was a gift. Again 2 of the 3 products arrived. 12 calls and several emails of promises to resolve. Nothing. No refund, no substitution. No supervisor call which was promised twice. Every year we buy dozens of products and bundles as office and personal gifts. So no more Kiehls for this household.
7mo ago
I've been a Kiehl's fan since forever. I think I've tried pretty much all the products they have. I love love the ultrafacial cream and the Vitamin C serum. I really love their advent calendars not only because they're pretty but because they provide great value for the price you pay.
I use Kiehl's Ultra Facial Cream every day and it's a perfect fit for me. It's not at all greasy, but keeps my face well moisturised, soft and generally healthy. Also, since I've been using it I've found I'm less prone to outbreaks. The only drawbacks I can think of are that doesn't contain any SPF and it's expensive (but I find that a pot lasts for ages).
While out shopping with a friend, we stopped in a Kiehl's to get their Lip Balm #1 (price $12) and they gave us a free sample of the Calendula Deep Cleansing Foaming Face Wash. I had never tried Kiehl's before but after trying these products, I'm hooked. The Lip Balm is amazing. It's silky smooth and a little goes a long way. The Foaming Face Wash left my skin feeling soft and smooth and it evened softened some red spots I have. I'm looking forward to getting the face wash is a larger size. These products aren't cheap but they are definitely worth the price.
Feedback
Excellent, high-quality products that are worth the price.
I use the crepe de corps moisturizer and the soy milk and honey body butter. My highest eating is for the moisturizer itself which offers refills without the pump too. Love the cream but the pump bottle stopped working which makes the refill less attractive since I now have to find a new container for it. Non-greasy and works wonders on my skin. I use it after showers snd the softness lasts a long time. The honey body butter can get a little grainy on the skin and I find myself wiping off little pebbles left over from the application.
Feedback
For the moisturizing complement, they’re fine. The little details like a pump which breaks and body butter which coagulates on the skin make me love this less.
You want this moisturizer, especially during winter months. When I moved to Canada, I had no idea what creams to use during the winter season as I am from the tropics. This cream helped my skin so much.
1y ago
The ultra facial cream is thee best facial moisturizer on the planet. It elevates dry skin patches and just settles angry skin issues down immediately.
2y ago
Love Kiehl’s hair and body wash! The quality are great that you can feel the difference on your scalp and my body skin condition after a few weeks of use and as an added bonus, I smell heavenly after each wash. I also tried their skin care products. Highly recommend the hand salve especially if you have working hands and eczema. Only draw back I have is on the Ultra Facial Cream. It does not provide enough emulsion and I wake up in the morning with dried skin on my face.
I've been using Kiehl's products for about 2 years now and I absolutely am in love! I have really sensitive, combination skin and I usually don't try a lot of face products because I'm afraid that my skin will react adversely - but not with Kiehl's! My favorites are their Calendula line (cleanser + toner pictured), Ultra Facial Cream, and of course, I love their Rare Earth Deep Pore Minimizing Clay Mask. I got my husband on a Kiehl's facial routine as well and his skin looks healthy and moisturized. It's pretty pricey but worth the investment.
Feedback
None - I love all of the Kiehl's products that I've tested so far.
2y ago
After years using several hydrating face care for men, I started a view weeks ago using Kielhs age Defender cream mosturizer, plus the tube Facial full. These creams gives a really nice, and comfortable feeling. It doesn't left a shiny look on the face, like many other creams do. The special smell of Kielhs face care for men, I like. The blue tube 125ml with Facial full mosturizer gives a fresh, and hydrating boost on my face. When buying the product in an official Kielhs store, I received free examples of eye care. Very nice.
Great products but kinda bummed so many products are in plastic for such a luxury brand.
1y ago
I love their Avocado eye cream. Used it for years.
10mo ago
I have used their cleanser before and their lip balm. I think it is a bit overpriced for what it is. I have found products I like more.
6mo ago
Long lasting high quality face cream-- perfect for gifts!!
9mo ago
I received a sample of the Ultra Facial Cream with SPF and I like it! I don't think I would purchase at full price simply because I don't find the product size worth the cost. Outside of that, it's a great product!
8mo ago
Kills products have been around for a very long time and it’s no wonder they are amazing and they smell great and they last a long time. They are definitely worth the money for the luxury product.