4.4
83% of reviewers would recommend to a friend
Fresh Sends
4.4 • 56 Reviews
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4.4
83% of reviewers would recommend to a friend
Fresh Sends reviews suggest that the brand is generally good, with many customers appreciating its unique branding and presentation. Strengths include their excellent customer service and the attention to detail in packaging, which makes flower delivery an experience. However, some reviews mention issues with flower quality upon arrival and customer service problems regarding order tracking and refunds. Overall, Fresh Sends offers a stylish alternative to traditional flower deliveries, but potential buyers should consider the mixed feedback on flower freshness.
AI summary based on Thingtesting reviews
2mo ago
While I haven’t ordered flowers from Fresh Sends, the candle, perfume, and hand cream are lovely! The are all a lightly floral musk smell, but in a youthful warm way, not in a your grandmas hand soap way. The hand cream is thick and moisturizing. The candle is cute and burns evenly, it had good projection. The perfume is a solid, light spring scent, a little weak on the staying power, but good. The full set makes a wonderful gift. I ordered it as a present for myself and the packaging was cute, but a little beat up, a bit of a bummer if it hadn’t just been for me.
8d ago
I bought the service originally to send flowers to my boyfriend every week. I love the different options that you can choose from and they come on time and I’ve never had a problem with them. Highly recommend
2mo ago
Fantastic flower delivery service and has been a go-to for friend birthdays and special occasions. Definitely not on the cheaper end but the presentation and flower selection is top tier in my opinion.
Got these sent as a gift and the flowers lasted for a good week plus. The packaging felt trendy and fresh. I'd definitely use Fresh Sends myself in the future too!
I really can not recommend this brand more. the attention to detail is insane, they really make receiving flowers an entire experience. As a marketing student, this is definitely one of my favorite ways brands and people can make such amazing connections and experiences with each other. the way you can personalize most of the details is amazing, and the whole theme of the company is incredible, not to mention how wonderful their team is! I highly recommend!
The most gorgeous flowers to send to yourself and to friends! I have sent to friends all over the US and have had great experiences. The flowers come fresh, in the cutest packaging. Every bouquet I have ordered for myself have lasted well over three weeks.
Received these as a gift from my sister and I just think they are so so beautiful! I love the idea of a seasonal & thoughtfully curated bundle of flowers as a gift or something to treat yourself with! Not to mention the packaging and unboxing experience is pretty sweet! Would definitely recommend as an alternative to your usual flower delivery bouquets that tend to look a bit tired!
Feedback
Love the variety!
Got this for my best friend and her boyfriend’s anniversary. When I placed the order, I made a mistake with the delivery address and contacted them for customer support. They were super helpful and changed the address based on what I told them. It arrived and the unboxing was a lovely experience. The flower bouquet itself was beautiful as well. My friend was super appreciative. Overall was a good gift but I don’t think I would use this service again, as it is too expensive for what you’re getting — shipping was $25 extra!
Feedback
Pros: - Good customer service - Aesthetic branding - Nice unboxing experience - Fast shipping time - Complimentary customizable card to write your own message - Instagram-worthy - Well-curated bouquet - Functional website that’s easy to navigate - Good gift Cons: - $25 extra for shipping, so total came to around $90 — expensive for what you’re getting
I've send and received Fresh Sends and it's hands down my current favorite flower delivery service. Unboxing one of these packages is just the best feeling! The bouquet is gorgeous and the packaging feels fresh and modern!
2y ago
The flowers that were received were old and damaged . They were also substituted last minute. They are good at replying to emails tho.
Ty H
Hey there! Oh no, so sorry to hear your flowers arrived not looking their best. If you shoot [email protected] an email with your order number, we would be happy to walk you through steps to make it right. We're looking forward to helping with this!
2y ago
Absolutely amazing customer service and support! They listened to me, saw my problem and quickly worked to fix it wit the best and comforting tone. No hassle, very efficient and polite! Definitely will be using this brand for my flower deliveries!
2y ago
I ordered a send for my sister for her birthday since I am currently studying abroad and she absolutely loved them! They arrived on the exact day they were supposed to and the flowers were so fresh. My sister still can’t get over the smell! I decided to order another send for my mom for Mother’s Day and eventhough they ended up not being able to fulfill the original color option I had selected, they were so amazing about getting in contact with me and offering me additional stems as well as the option to opt for different flowers if the alternative color options weren’t ideal. Overall just an amazing experience. Amazing flowers, amazing packaging, and amazing staff. Will definitely be ordering some more soon!🤍💐
Feedback
Couldn’t have asked for better service, quality and care.
3y ago
Their pictures and marketing is great, but the freshness of the flowers is nothing in comparison to what is shown on the website. I sent pictures and zoomed into the browning on the pink roses. I also sent a photo with the brown areas circled. After reviewing the photos, they said that the flowers passed their quality check and proceeded to gaslight me and say that the browning was on the outer ridges and could be picked off, when it was clearly in the center of the bud. They offered a 15 percent coupon off for the next purchase, but their shipping alone is more expensive than the discount that you would get from applying that coupon. The packaging is great, but you can find fresher flowers locally. Definitely not worth 100 dollars which is the cheapest package you can get including shipping.
Feedback
Better training for their customer service representatives. If a customer is providing visual evidence of a problem with the product, we don’t want to hear why we are “wrong”, we want the problem rectified.
3y ago
adorable packaging with cute & full blooms. came with a sweet card. makes for a great gift or to brighten someones day
Feedback
the cute newspaper that comes with a journalling aspect was wet from the flowers. not sure how they would remedy and keep with minimal sustainable packaging but it was kind of too wet to use
3y ago
The best floral delivery!!! The flowers are BEAUTIFUL & the selection of cards & wrapping paper makes it such a thoughtful gift. They were delivered timely and in great condition.
Feedback
Nothing! I’ll only use Fresh Sends from now on!
6mo ago
Had these delivered to my sister. I really liked the selection on the site and had no issues with delivery.
10mo ago
Love how I can send flowers from a distance! And it’s a cheaper option. I got the peonies for my mom and they arrived beautifully and I loved the packaging
Used this service to send my friend condolence flowers. It is definitely great for the price point! Also cute that they send you a weekly email of nice sentiments from other costumers (this is anonymous).
The minute they released the Mini Send, I got one for my girlfriend. It came out so beautiful, and she loved it! I'm a sucker for the gorgeous packaging and the card options were so cute. I just wish the price point was a little more accessible or transparent because on top of the send, the shipping is quite pricey.
Absolutely love the branding and packaging! A cute alternative to more traditional flower deliveries.