Frank And Oak

3.1 11 Reviews

Frank and Oak makes sustainable and durable clothing using innovative fabrics.

frankandoak.com
Shop
Frank And Oak Reviews

Frank And Oak reviews and discussion

3.09

36% of reviewers would recommend to a friend

11 reviews and posts

  • Horrible customer service. I ordered a jacket online 2 weeks ago and it still hasn't shipped. They have no phone support or online chat. You can only email them and they haven't responded to any of my emails as of yet.

  • It scores a 3 only because it's a local Montréal business that has managed to get a global audience. The initial concept was cool and loved the barbershop inside their locations. It was something different at the time.

    Feedback

    Who are they anymore? It seems like they've lost their identity and ever since they added womenswear, they've been flailing in the wind. Personally, I think they are over.

  • One of my new favorite clothing brands! Wonderful selection of items, excellent quality, and good prices. I'm excited to fill my closet with more Frank and Oak pieces.

  • Great selection, all clothes fit well.

    Feedback

    I have bought a handful of t-shirts from here and they have all been prone to getting holes after only a couple wears.

  • Inconsistent style. I have a few shirts I really like from them (and I often steal my boyfriend's sweater), but a lot of things just don't fit quite right.

  • I've been shopping at frank and oak for 4-5 years now. I initially supported them since they were a canadian company and now support them as they are continually finding different ways to make more sustainable products. I do find their sizing to be variable and has changed over time and not everything consistently fits the same, however have never had an issue with returns. I have multiple pieces that I've had for years that continue to look great. They also frequently have sales and their new points system generally seems to be good for further money off.

  • I did the Frank & Oak subscription box/style plan for a few months which it looks like they have since spun down. I was really attracted to the versatility of the clothes and they had some cool cuts and patterns. Ultimately though, the quality was just not on level with the price. I ended up buying multiple things from my boxes that started to lose threads or otherwise fall apart extremely quickly -- we're talking one or two wears. It's possible I just ended up with some duds, but for the price tag I really expected the quality to be higher. I do have one black velvet dress from them that I like to wear though! I think overall I find them to be pretty hit-or-miss, and for the $$$ I think you want to know you're getting a hit.

    Feedback

    clothing quality!

  • Born-and-raised in Montreal, this clothing store is all types of cool. Their timeless pieces are reliable and beautiful, and I've loved their super high quality shoes and leather goods as well.

    Feedback

    I've been purchasing from Frank and Oak since 2016, and at first I was super impressed with the quality, much of it was made in Canada. More recently, I've noticed that the quality has gone down, with more items being a hit/miss depending on where they were made and what they were made out of.

  • Really love the styles and quality is usually good.

    Feedback

    Sometimes inconsistent with quality.

  • First off, there needs to be a way of giving 0 stars, or for Frank & Oak, NEGATIVE STARS. Still waiting for an order placed in mid Dec (an order which they confirmed they had and delivery would be before Christmas). I've sent multiple emails and contacted them on messenger and received one response, They state they can't cancel the order because it has NOW been shipped. BUT WAIT turns out, THAT'S a lie. Plug in the tracking number and BAM, NOTHING. This order has not been shipped. AND here's the best part, they DON'T have a phone number to call and actually TALK TO SOMEONE. They hide behind the emails and messenger and just IGNORE YOU. I called a Frank & Oak store and the girl told me they treat them the exact same way (LIKE GARBAGE). What kind of a company doesn't have a CUSTOMER SERVICE NUMBER to call?? I'll tell you what kind of company, ONE you should NEVER do BUSINESS WITH.

  • Can be quite hit & miss. I would say their jeans and jackets (I have a blazer, zip up and a rain jacket) are pretty good. I find their t-shirts and dresses are ill-fitting and can be low quality.

    Feedback

    I think their style has gone downhill a bit over the years. I used to buy tons of pieces from them and now I don't find myself wanting any of their recent clothing.