Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate hardshell protection
  • Smooth 360-degree spinner wheels
  • Thoughtful interior compression system
  • Responsive, generous warranty
  • Scuff-prone exterior surfaces
  • Occasionally wobbly telescopic handle
  • Intermittent zipper durability issues
  • Battery compartment usability drawbacks

Away earns strong reviews for durable, lightweight hardshell luggage with smooth 360° wheels, smart interiors (compression panel, mesh divider, laundry bag), and standout customer service with an easy, often-praised lifetime warranty—yes, it’s good and it works for frequent travel. Reviews also flag weaknesses: shells scuff and scratch easily (especially light colors), some wobble or sticking in the telescopic handle, zipper or interior-clip failures on occasion, and the ejectable battery’s limited usefulness due to airline rules and occasional fit issues.

AI summary based on Thingtesting reviews

1,379 reviews and posts

  • I love my suitcase and recommend it to everyone

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    More color options

  • The quality and durability of these suitcases are amazing. I have it in pink and my only wish is that it didn’t look scuffed up on the outside so quickly. It can’t be wiped off. I appreciate that the material is flexible instead of ridged. It allows for a high capacity.

    Feedback

    Maybe a protective coating might help?

  • I've had mine for forever - still pretty much in perfect condition except the handle is loose. Will send it in to get fixed since they have a lifetime guarantee, which I love.

  • I have had my away bag for almost 3 years now and it is still in perfect condition. The store is super helpful and they even gave me a replacement battery when mine stopped working. Definitely worth it and it glides very easily in travel compared to other suitcases

    Feedback

    Nothing to improve!

  • Great suitcase! I have the green in the medium and love it. I also have a set of the packing cubes and they are great too. The compression is awesome. The handy laundry bag is a nice perk too. I've only had mine for a year but Wirecutter says it's durable, so I trust it.

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    In the last six months or so, I saw that Beis came out with a feature that lets you know if your bag is more than 50 lbs. It would be nice if Away could match that feature.

  • We’ve had the carry on and large suitcase for years now and they have held up really well (and they’ve been all over the world). They both fit a lot stuff in them as well. They roll really smooth and look sleek.

  • this is probably the best gift i’ve received! i have the carry-on size and it’s just very practical in its design compared to other brands. the portable charger and power/charging adapters are a great addition.

  • We've had our away bags for a few years and they have stood up to a lot of travel. The power charger built into the carry on is convenient and has lasted for over 3 years now. The wheels are also easy to use and haven't jammed or had issues. Overall the durability of the bags is very good.

    Feedback

    The biggest problem I've run into is a jamming of the locks if you overfill the bag at the top end. IF the bag has any bulge to it, the locks have an issue with opening due to the flexible nature of the outside shell.

  • Our away set has held up over many trips. Customer service was also great.

  • I got 2 large check in bags and 1 bigger carryon. I like the look and feel and it definitely adds a feeling of status. Can't go wrong with a 4 wheel, hard top luggage set. The returns are also amazing -- a 100 day no questions asked return policy definitely makes it easier to try the product

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    Price! Why am I paying $700 for 2 check in bags?/ Organization within the suitcases themselves aren't unique and honestly I felt like I couldn't fit as much in as I wanted They scratch easily, and the scratches are quite visible

  • I purchased away for my daughter. I also purchased the packing cubes. They really makes packing easier and she can fit so much more using them. I added her monogram for a personal touch. It is proven to be very durable and she enjoys taking it on her trips!

  • I have the carry on, which is super lightweight but still durable. Wheels are super smooth and the handles are really sturdy. It’s been checked a few times while flying and somehow hasn’t scuffed or shown any signs of wear.

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    I have the original one, where the USB phone charger isn’t easily removable. It’s annoying to fly with now that airlines don’t let you on with lithium batteries, so I’ve had to permanently remove it.

  • Really liked my Away at first, but honestly it gets scratched and scuffed really easily, which is a bummer.

  • I know Away isn't that *cool* anymore, but I love my original small carry on. It's a breeze for traveling, I can fit a lot in it, and I love how it wheels easily on four wheels. I have a bright pink color that's always easy to spot at baggage claim, and it also fits easily in the overhead compartment when I'm carrying on.

  • Initially bought a bigger carry on before my trip to Italy in 2019 and the in-store experience was a bit weird. I didn't really feel I had as much attention as other yt people in the store but I was just there to compare colors and sizes so I can go on my trip. I do like that they give a really nice beige bag for the luggage, super clean! This bag has gone through 5 countries and 10 cities and it's been a trooper. I get compliments on it and it works so well for what it is. I love the small things like the laundry bag, adjustable handle, the locking mechanism, and yes even the travel adapters they included! It's pricey but it's held up well and I love using it.

    Feedback

    In-store experience was weird, maybe they need more training? Besides that, the quality of the suitcase is great and has held up

  • Very thoughtfully designed. - There's a separate compartment to separate your shoes from your clothes. - And your dirty laundry from your clean laundry. - It fits a surprising amount of clothes and compresses well. - Mutli-directional wheels work great and are durable.

    Feedback

    - The outside coat scratches easily; doesn't hold up well to frequent travel - The portable charge is more of a nuisance than a convenience; I rarely use it now and it always gets flagged when I'm boarding a plan - Everyone has a black Away bag now so it's hard to distinguish at baggage claim (probably a personal problem)

  • Really love my Away suitcase. The different compartments are great, it makes packing more fun. I can fit a lot more than I would have thought into the case. And it feels really robust when i'm squeezing it shut and doing up the zips!

    Feedback

    Packing cubes designed for the case would be great.

  • I’ve had my Away carry-on for about 3 years now and it still works great.

    Feedback

    I always forget to pop the battery out before my flight but that’s probably my fault.

  • I've had my Away carry-on for a few years now and it has help up great. My favorite part of the luggage is how well made it is, even down to how well the wheels roll.