Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Sleek minimalist aesthetic design
  • Lightweight hard-shell construction
  • Smooth-rolling 360° wheels
  • Thoughtful interior compression system
  • Easily scuffed exterior surfaces
  • Occasional wobbly telescoping handle
  • Inconsistent zipper or mesh durability
  • Heavier, dent-prone aluminum shell

Away earns strong reviews for durable, lightweight polycarbonate and aluminum luggage that glides smoothly, packs efficiently with compression panels and a laundry bag, and is backed by responsive, often generous warranty service; however, reviews also flag easy exterior scuffing/dents, occasional zipper/handle/wheel issues, divisive or cumbersome battery compartments, and ubiquity that causes bag mix-ups. Overall, Away is good and works well for frequent travel, but buyers should expect cosmetic wear and consider darker colors or covers.

AI summary based on Thingtesting reviews

1,376 reviews and posts

  • We’ve had the carry on and large suitcase for years now and they have held up really well (and they’ve been all over the world). They both fit a lot stuff in them as well. They roll really smooth and look sleek.

  • this is probably the best gift i’ve received! i have the carry-on size and it’s just very practical in its design compared to other brands. the portable charger and power/charging adapters are a great addition.

  • We've had our away bags for a few years and they have stood up to a lot of travel. The power charger built into the carry on is convenient and has lasted for over 3 years now. The wheels are also easy to use and haven't jammed or had issues. Overall the durability of the bags is very good.

    Feedback

    The biggest problem I've run into is a jamming of the locks if you overfill the bag at the top end. IF the bag has any bulge to it, the locks have an issue with opening due to the flexible nature of the outside shell.

  • Our away set has held up over many trips. Customer service was also great.

  • I got 2 large check in bags and 1 bigger carryon. I like the look and feel and it definitely adds a feeling of status. Can't go wrong with a 4 wheel, hard top luggage set. The returns are also amazing -- a 100 day no questions asked return policy definitely makes it easier to try the product

    Feedback

    Price! Why am I paying $700 for 2 check in bags?/ Organization within the suitcases themselves aren't unique and honestly I felt like I couldn't fit as much in as I wanted They scratch easily, and the scratches are quite visible

  • I purchased away for my daughter. I also purchased the packing cubes. They really makes packing easier and she can fit so much more using them. I added her monogram for a personal touch. It is proven to be very durable and she enjoys taking it on her trips!

  • I have the carry on, which is super lightweight but still durable. Wheels are super smooth and the handles are really sturdy. It’s been checked a few times while flying and somehow hasn’t scuffed or shown any signs of wear.

    Feedback

    I have the original one, where the USB phone charger isn’t easily removable. It’s annoying to fly with now that airlines don’t let you on with lithium batteries, so I’ve had to permanently remove it.

  • Really liked my Away at first, but honestly it gets scratched and scuffed really easily, which is a bummer.

  • I know Away isn't that *cool* anymore, but I love my original small carry on. It's a breeze for traveling, I can fit a lot in it, and I love how it wheels easily on four wheels. I have a bright pink color that's always easy to spot at baggage claim, and it also fits easily in the overhead compartment when I'm carrying on.

  • Initially bought a bigger carry on before my trip to Italy in 2019 and the in-store experience was a bit weird. I didn't really feel I had as much attention as other yt people in the store but I was just there to compare colors and sizes so I can go on my trip. I do like that they give a really nice beige bag for the luggage, super clean! This bag has gone through 5 countries and 10 cities and it's been a trooper. I get compliments on it and it works so well for what it is. I love the small things like the laundry bag, adjustable handle, the locking mechanism, and yes even the travel adapters they included! It's pricey but it's held up well and I love using it.

    Feedback

    In-store experience was weird, maybe they need more training? Besides that, the quality of the suitcase is great and has held up

  • Very thoughtfully designed. - There's a separate compartment to separate your shoes from your clothes. - And your dirty laundry from your clean laundry. - It fits a surprising amount of clothes and compresses well. - Mutli-directional wheels work great and are durable.

    Feedback

    - The outside coat scratches easily; doesn't hold up well to frequent travel - The portable charge is more of a nuisance than a convenience; I rarely use it now and it always gets flagged when I'm boarding a plan - Everyone has a black Away bag now so it's hard to distinguish at baggage claim (probably a personal problem)

  • Really love my Away suitcase. The different compartments are great, it makes packing more fun. I can fit a lot more than I would have thought into the case. And it feels really robust when i'm squeezing it shut and doing up the zips!

    Feedback

    Packing cubes designed for the case would be great.

  • I’ve had my Away carry-on for about 3 years now and it still works great.

    Feedback

    I always forget to pop the battery out before my flight but that’s probably my fault.

  • I've had my Away carry-on for a few years now and it has help up great. My favorite part of the luggage is how well made it is, even down to how well the wheels roll.

  • I got the small carry on size about 4 years ago and (pre covid) used it on international long haul flights twice a month. It held up so well and I still get so many compliments whenever I use it. You can tell someone who travels a lot designed this bag as it's got all the features you'd want without being super expensive and seems light but durable. I'll 100% be buying Away suitcases when I need to replace my larger case!

    Feedback

    Nothing - 10/10

  • I’ve had the Perfect Carry-On for over 3 years and it’s held up and my favorite piece of luggage. It’s the perfect size and can hold a lot compared to other carry-ons I’ve had.

    Feedback

    I have the white color so it does get pretty scuffed up. I would love to see a more scuff-resistant finish.

  • The best and clearest summation of Away as a Brand and Product is this: “They thrive in the spaces between your front door and your hotel. The most unloved space in travel is this one - the space between beds.” These are not my words (@allthingsmarco / Twitter) but his articulation of Away’s reason for being is adept I have owned 3 Away suitcases: The Medium, The Large, and the Aluminum Carry On I am appreciative of the quality and engineering that has gone into Aways luggage line - they work as expected, have large capacity, and sport a pleasing aesthetic that is recognizable from a distance But what I really love about Away is their “no-questions-asked” customer service. Every interaction I’ve had with an Away employee has been too notch, and it’s clear to me that they are a product lead but customer obsessed company

    Feedback

    I’d like to see Away amp up the feature set of their products as I think the market and copycats have caught up with them, and at a lower price point

  • The quality of Away suitcases for the price just don’t compare to the market. They have an iconic look that people easily identify, but it’s more of a status symbol and solving an actual purpose. The wheels get stuck easily and the outer shell gets scratched easily. You can tell from the inside that the suitcase is super flimsy as well. Would not recommend buying this for the brand and look into other suitcase companies.

    Feedback

    Quality

  • I first bought the weekender bag in black. After trying it out on a weekend trip I found it didn't suit my needs (it was heavy) so I took it back to the store and replaced it with the carryon roller bag in black. I was really happy with this decision and appreciated the lenient return policy! I've used my suitcase on over 2 dozen trips since then and its still in perfect condition. I am now considering buying a larger size for longer trips.