Ace & Tate reviews and discussion

I love the refillable glass cleaner! I keep it in my backpack to stay in the habit of cleaning my phone and especially laptop screen. So convenient to have the towel in the inside of the bottle.

I'm a huge fan of Ace & Tate. I own a pair of glasses (Pierce) and sunglasses (Monty). They hit the sweet spot of being affordable, on trend and also good quality. Their stores are beautifully designed, and their staff are helpful.

(Updated 2025) Great quality eyewear - Neil is a personal favourite and I’m now on my third pair! Their range has expanded to include different widths for the same style. For example, Neil has three different widths to choose from. The upgraded cases protect the glasses a lot better as well. Lightweight and higher quality compared to other similar eyewear companies. Great customer service and comfortable experience in both London and Zurich shops.

Absolutely love Ace & Tate! They also are always very nice and helpful at the store in Copenhagen. I’ve only bought eye glasses so far and done the free eye exam but excited to try sunglasses soon. The quality and service has been well worth the price (which is definitely on the lower end in this space). I highly recommend!!!

I am disappointed by my purchasing experience with this website. I ordered a pair of eyeglasses that caught my eye for their sleek and modern design, but unfortunately, upon receipt, I encountered a significant manufacturing defect. The main issue lies with the eyeglass temples, which are not straight as they should be. One temple rests on the surface while the other does not, making the glasses uncomfortable to wear and compromising their overall stability. It seems there was an error in the handcrafting process, and this defect is evident and bothersome. I reached out to customer service to report the problem and request assistance or a replacement, but I have yet to receive a response. This has only added to my frustration. I am disappointed that such a promising product was marred by such an obvious manufacturing defect. I had sincerely hoped to enjoy my new glasses, but this inconvenience has made it difficult to do so. I hope that customer service can promptly address this situation and provide adequate assistance to ensure that customers do not have to encounter such issues in the future. At present, I cannot recommend purchasing eyewear from this website until these quality issues are resolved. I hope this review is helpful to other potential buyers, and that the website takes constructive criticism seriously to improve their product and service offerings.

Only good words, from the website to the brand to the shops. A guarantee. I bought some glasses for the screens and I love them.

Bought my first pair of Ace & Tate glasses recently, and I'm really happy. I tried them on in a store, ordered, and got them a few days later. Thinking of going back to buy some sunglasses next 😎

I've only had good experiences with Ace&Tate - I've gotten my eyes checked in the store, bought multiple eyeglasses and sunglasses and have gotten them fixed up afterwards. Always great service.

I have mixed feelings. The frames are looking good and have both unique and trendy options. But the quality of the lenses and how the frames feel a bit too light leaves an impression that you can find a better fit with other brands.

I've had my Ace & Tate glasses for at least 5 years and they're still super on trend. Sadly, they don't make my model anymore so if they were to break (*touch wood), I wouldn't be able to replace them. That said, they do have some nice styles in-store right now so who knows?

Very good quality glasses at great prices - I've now had three pairs and never had an issue. The fact they include high index lenses for free is a USP.

These glasses are the first I've ever enjoyed wearing. I used to only put glasses on when I knew I wouldn't see anyone but I happily wear these out and about. I went to their shop in Germany for a free eye test and to get all my details together. They were super friendly and made this all very painless. Then I did a couple of rounds of home try ons sent to me in the UK. Once I had the ones I wanted, they sent them to me extremely quickly and I've been delighted with them ever since.

Really great experience of visiting the store for an eye test and choosing glasses. Although my partner and I were offered same day collection for an extra fee, we opted for the 2-3 week delivery window as this was included in the price. Unfortunately due to shipping issues (Brexit & COVID), it took my glasses over a month to arrive and over 2 months before my partner was updated that his order had been lost. Kindly, he was offered a full refund, a voucher and a replacement pair so this made up for the delay. We've both since been very happy with our purchases.

Wrong eye test and refused to correct glasses: I have been a customer since 2018, and I have bought new glasses every year since then. However, I was very upset with my previous experience and would never buy here again! I went as usual to do a recent eye test and bought new glasses on June 1, 2023. I just discovered this week in an eye test at my work, four months later, that their eye test was not done correctly. Their test showed -4 SPH, while my work showed -5 SPH. I went back to the store and explained everything. They did a new test, and this time, surprisingly, they also got the same figures as my work. However, they refused to change my glasses to the correct ones because this was after 2 months. It is not like I bought something and now came back to change it because I didn't like it. I just came back because they did not measure correctly. They offered me a discount, and I would still need to pay 40 EUR to fix the glasses. They did not even apologise for the whole situation and even blamed me for noticing the issue. Was it my mistake to trust their eye test? Do they expect that you do not trust it and challenge their result? I have never had any experience like this in my entire life, and I have been using glasses since college. Please be aware.

So grateful for the free eye test and the amazing customer service at the clapham branch! big up ❤️

Currently on my 2nd pair of Ace & Tate now, I absolutely love their products. I’ve always struggled to find glasses which wouldn’t rest on my cheeks or would fit my very wide face but Ace & Tate delivers every time by offering a “large” option in various styles.

Before purchasing with Ace & Tate I hadn't bought prescription glasses online before, and had quite a lot of questions. I was able to reach out for support via WhatsApp texts and the rep I spoke to was extremely helpful. Friendly but professional. The whole process was a breeze and their website makes it easy to narrow down which glasses to get, which is a refreshing experience compared to the endless wall of glasses at somewhere like Specsavers. As for the glasses, they're all beautiful designed, and stupidly sturdy. - I've accidentally stood on mine twice (I know 🤦) but they were absolutely fine!

Worth the price. Never had a bad experience with my glasses.