4.5
91% of reviewers would recommend to a friend
Warby Parker
4.5 • 1,751 Reviews
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4.5
91% of reviewers would recommend to a friend
Warby Parker earns strong reviews for stylish, flattering frames, an effortless buying experience (virtual and Home Try‑On), and consistently helpful in‑store service and adjustments. Reviews also flag recurring weaknesses: lenses that smudge and scratch easily, frames that loosen or feel flimsy, limited fit/size variety (especially narrow, wide, and low-bridge), and occasional prescription or complex-Rx fulfillment issues—plus some durability concerns and mixed feedback on Scout contacts.
AI summary based on Thingtesting reviews
I switched to Warby Parker three years ago and haven’t looked back. They are incredibly affordable for the quality. The customer service online and in person is unmatched. I’ve never received more compliments on a pair of glasses.
4y ago
I ordered 5 pairs to rent and loved the variety of shapes and sizes they had. I didn’t end up ordering a pair to keep because they were a bit out of my price range but speedy shipping and the frames were good quality.
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Each frame comes in a plastic bag. Would love to see them migrate to something more eco friendly.
4y ago
Love them! Transparent pricing and enjoy going to the store to try on in person.
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Greater variety of styles
Great service. Great selection of glasses. I liked that the base model includes scratch proof and glare proof lenses. At home glass testing has changed the game forever.
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I would appreciate more affordable prices for people with thicker lens. I have a bigger power so I had to pay extra so my lens would not look so thick.
I think Warby Parker makes high quality glasses at a more accessible price point. It's great to be able to try glasses on if there's a Warby Parker store in your city. There are websites that allow you to buy glasses for even cheaper, but you usually can't try them on so it's a gamble. The glasses I've gotten from them have held up and feel like sturdy materials.
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It would be fun if they put out some glasses that are more colorful or funky.
I first heard of Warby Parker many years ago from a Tyler Oakley YouTube video. I wasn’t sold then, as I was young as my parents largely were in charge of where I got my glasses. As I grew up, my head got bigger and the standard sized frames most places had would give me gnarly headaches. I couldn’t wear glasses for more than a few hours before just having to go on blind. So once I needed a new pair of glasses and went into a store the game was changed. I told somebody working my issue and they showed me their wide and extra wide frames (even too big for my big head). I haven’t gone anywhere for glasses since. It’s easy, it’s affordable, and it works for me!
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Perfect the way it is!
4y ago
I love the try-on home service so much – perfect to really find the right pair. I'm on my third round of Warby Parker glasses!
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Just always looking for new styles!
I've had this brand of glasses for years. I love them!
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I wish they had wider frames for ladies. Many of the styles are narrow and small, which don't work on everyone.
Great value! I bought a pair in-store and it was an easy, quick process. There's a ton of selection and it was delivered as promised. Avoid the marked up prices at the optometrist and go to Warby Parker!
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I wish they had more options for wider faces.
I have had many pairs of glasses from Warby Parker over the years. They are affordable, good quality, and styles are cute. The process is so easy to get them as well as an easy return process.
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I would love to see more rose gold metal frames and styles for a low bridge fit with wide sizing
I've bought my last three pairs of glasses at Warby Parker, and recently visited a store with my boyfriend to shop for another! They have sleek, unique pieces that brighten up your outfit and any day.
My favorite pair of glasses that I've ever owned! Love Warby and the ease of getting a pair of glasses from them.
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Continuing to involve colors and styles. I love my blush pink glasses but would love to see baby blue.
I had a great experience with Warby Parker and the glasses are very affordable. I've had the same glasses for going on four years and no complaints! I would say that if you have a strong or complicated prescription, it may be harder to complete. A family member had too many issues with their stronger prescription and adjustments that they just returned the glasses.
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More shape and metal varieties
Quality is good not great but fair for the price, although it can be confusing to identify styles/tell the difference online and in store. In store experience is good if not a little overwhelming.
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I've had issues with lenses scratching easily
4y ago
I’ve been a loyal customer since 2011. Their model makes perfect sense for the US, where it’s otherwise unaffordable to get prescription glasses 👓 . Their frames are good, trendy, and durable. I don’t know if their anti-glare film has improved, or I’ve gotten more careful with my glasses (or both) but it my previous pair is still looking sharp. Their prices have gone up significantly and I haven’t had good customer service the last 2 frames I got.
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Their customer service and their platform. I had to pay for a new eye exam and new lenses for a mistake a store attendant made during a virtual vision test. Customer service would never get back to me. And in-store, they would tell me there was nothing they could do. It seems like their platform wasn’t flexible enough to resolve the mistake??
4y ago
Warby Parker is so convenient to order from and lightning fast to ship out your order. I’ve ordered two pairs from them and I’ve been extremely satisfied each time.
4y ago
I love the ability to try 5 frames out for free before you pick one. It's always better to see them on yourself vs. looking on a website and model to deduce fit. The frames themselves are solid and get the job done. I wouldn't say they are the most luxurious frames out there, but they are priced incredibly well and will last. It's also nice that since they aren't as expensive you can change up your fames every few years.
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Would love to see a trade-in or update program! The frames are durable and last, but consumers may want to trade in for a different style after a bit and the previous frames are still in good condition.
Great experience at the store and finding lens. Affordable, long lasting and good service!
I had glasses for 10+ years before i got lasik and i was an early adopter and LOVED all the shapes and types of frame from WP
Warby Parker maintains trendy and classic glasses designs. Their website is easy to navigate and you can even get a free shipment of 5 glasses to test at home. Customer service is great both online and in store.