UrbanStems reviews and discussion

Terrible experience. Ordered flowers on Feb 1st for Valentines Day. On the 13th they send a FedEx notice the flowers will not arrive till Monday the 16th. Also, took them 10 days to create a shipping label. Flowers actually did arrive on Valentines Day. However, nothing like what I ordered. Terrible bougets. Just some crappy wilted flowers I could have purchased at a convenience store. They offered a 'partial' refund of 78% of what I paid. Never, never again...... What a waste.

Ordered the Holiday Cheer Wreath as a gift for a friend, and it arrived exactly as photographed and described. Pricey, but truly gorgeous. For $250, you'd hope and expect that it would live up to its listing, and a lot of online floral retailers these days don't, so was very happy with it!

As a DC resident, UrbanStems is my go-to for sending flowers, especially with their dried flower selection - though the price on those is higher, they literally last forever! Quality feels a bit higher than other online florists, but that may be because I'm local.

I was not a fan. The flowers were partly dying and much smaller than pictured, and I wished it more closely matched what it looked like on the website. It was also more expensive than other flower brands I've ordered from.

Flowers received were not as ordered. The quality was awful, browning & wilted when received. They did not last 2 days. The sender contacted customer service to ask why they did not send what was ordered, and was told they did not have the specific flower available, so they sent what they had. I contacted customer service as the recipient, sent photos of the flowers and after over an hour on the phone was reluctantly told I would have the choice to receive either another bouquet or a credit to purchase flowers again. I did not receive either, and am now on the phone for almost 1 hour again trying to receive the credit promised and getting nowhere. Very poor quality & outragiously poor customer service.

Picture of what was delivered and what was ordered. Extremely poor quality. Very difficult customer service, they do not listen and they respond by reading from a script.

I ordered flowers for my 1 year anniversary from UrbanStems. Unfortunately, a few days before the scheduled delivery date, they emailed me to say that there was a problem with this crop of flowers and they were "not up to their standards". They changed the order to a different one and sent me those flowers instead, without offering me option of a refund or my choice of alternate flowers. The flowers that did arrive were peonies that had not blossomed yet. Their instructions say to give the peonies 2 days to blossom, so when they did not blossom after a couple of days (picture included) I wrote to UrbanStems. Unfortunately, as this was after the deadline for their 72 hour policy, the best they could offer me was 10% off my next order with them. So I paid $100 dollars for flowers that did not arrive, only to be shipped flowers I did not order without my consent (granted they did refund me $4 for the price difference between the flowers), and unfortunately those flowers were clearly flawed. Stay away from this florist for any special occasion you may have.

Unfortunately after 6 deliveries (flowers being delivered to me) that were less than acceptable the last failed delivery WILL be the last. Flowers arriving dead, not arriving, missing parts of orders, shattered vases, lost flowers, late deliveries… it is just too much. I can’t recommend using Urban Stems. The continued offer from Urban Stems to fix the problems is store credit-that’s not acceptable when special occasions continue to be marred by these mishaps. I’ve requested from my loved ones that like to send flowers to please save their hard earn money. I recommend using local florist.

They delivered on time. That is the positive. The flowers I ordered weren't available which is acceptable and they notified me of a Substitution. But the picture of what the recipient received was a far cry from the arrangement that was ordered and the substitution was supposed to be of greater value. My suggestion buy from a Local Florist in the area.

The sent a box, with the flowers inside, not in water, for you to assemble, without a vase for $150. They show you pictures of bouquets, not what she got. Instead of saying I love you, it says I am cheap, and could care less. The only people happy, are these internet crooks making money. Instead of getting back with my girlfriend, these crooks insulted them. Another group of cynical scammers. I was left on the line, waiting a half hour to complain. They made something joyful, into something cynical, at the expense of my relationship.

The flowers I ordered were droopy and depressing! That being said, customer service was kind enough to refund me for my order after I emailed the support team with pictures.

It’s Mother’s Day tomorrow. My daughter sent me peonies, a vase, and a candle. The candle was the only thing worth keeping. Flowers had mold on most leaves, one flower was totally destroyed in shipping, and when I put a few stems seemingly worth saving in a strange crooked vase, one flower opened and promptly dropped half of its leaves. This is total trash! I am expecting that my daughter will request a total refund.

I tried them because the pictures of the bouquets were so different and beautiful but, worst $140 bouquet I ever got for my wife overpriced, 4 dead flowers, 3 flowers bent and not looking good, and one broken flower

I received 18 stems of pure disappointment. I’m not sure how much my daughter paid for these roses , or what should be roses but she would be highly upset if I had the guts to show her what I opened. They were all wilted and brown most of them not even enough petals to be considered a rose , and no they were not buds ! Happy Mother’s Day to me Urbanstems. You should not be allowed to sell this garbage!

Horrible. Do not order from them EVER. I ordered flowers for Mother’s Day and the bouquet I ordered was $174, but apparently on the day of delivery they ran out of the bouquets I ordered and sent my mother a boutique ON SALE for $99. They didn’t bother to email or call me about this, didn’t warn me, didn’t give me a choice, just decided to give me the cheapest bouquet. The best part is they didn’t even offer to refund the order they just acted like it didn’t happen until I emailed them and they had to check into it further. These are scammers. Do not trust them.

Had the base level subscription for 3 months with the once a month subscription. The first 2 packages were roses just different colors then the 3rd came with old and damaged flowers. Reached out for a replacement, the customer care was great but the next package that came was basically in similar condition with flowers being old and broken.

My poor boyfriend just wasted $75 on the worst bouquet. Even Kroger flowers are nicer. First they come completely unbloomed and dying. 5 stems for $75? Not a deal. So I call customer service and they are actually very nice. You cannot get your money back. Either it’s store credit or they send another bouquet (not the same one purchased). So I got another one in hopes it’ll be fresh. It doesn’t arrive on the expected day, it came a day later. It’s bloomed, but has dying flowers all throughout it. Not worth the time or money. You’d be better buying the discount flowers at Kroger…at least those aren’t dead and will last longer. I would not recommend.

Beautiful arrangement and nice personalized note (from my favorite team Thingtesting ♥️).

My boyfriend sent some to me for my birthday and they were lovely and fresh! There was a nice little note too.

I have ordered from urban stems multiple times and there has been an issue almost every single time. Once they sent flowers for my mother in law without the vase I ordered, then I bought flowers for Mother’s Day for the same person and the flowers arrived looking shabby and un giftable so I had to trash them and buy bodega flowers to save the day. I also ordered an orchid that arrived with the top part broken off, and I ordered sympathy flowers for my sister after our mother died and the flowers arrived days after the delivery date and almost completely dead. I was mortified. All that said I do have to give the company props for quick customer service response times and for attempting to make things right via account credits but it would be better if they could just get things right the first time.