UrbanStems earns largely negative reviews: the brand disappoints on quality control and reliability, with many reports of wilted or dead flowers, short vase life, wrong or downgraded bouquets, missing vases/notes, and missed delivery dates that ruin time-sensitive occasions. A minority of reviews praise modern, distinctive arrangements, occasional on-time delivery, and helpful credits, but persistent inconsistencies and substitutions without consent make UrbanStems a risky choice for meaningful events.
Ordered the Holiday Cheer Wreath as a gift for a friend, and it arrived exactly as photographed and described. Pricey, but truly gorgeous. For $250, you'd hope and expect that it would live up to its listing, and a lot of online floral retailers these days don't, so was very happy with it!
Terrible experience. Ordered flowers on Feb 1st for Valentines Day. On the 13th they send a FedEx notice the flowers will not arrive till Monday the 16th. Also, took them 10 days to create a shipping label. Flowers actually did arrive on Valentines Day. However, nothing like what I ordered. Terrible bougets. Just some crappy wilted flowers I could have purchased at a convenience store. They offered a 'partial' refund of 78% of what I paid. Never, never again...... What a waste.
As a DC resident, UrbanStems is my go-to for sending flowers, especially with their dried flower selection - though the price on those is higher, they literally last forever! Quality feels a bit higher than other online florists, but that may be because I'm local.
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For a funeral, we ordered a really large, expensive bouquet and found it to be pretty underwhelming compared to the smaller bouquets I've bought over the years.
I was not a fan. The flowers were partly dying and much smaller than pictured, and I wished it more closely matched what it looked like on the website. It was also more expensive than other flower brands I've ordered from.
UrbanStems creates modern, trendy flower arrangements delivered to your door.
In their own words
We're a modern floral and gifting company designed for thoughtful people. Through our expressive bouquets and plants as well as reason-specific gifts, we're helping others feel more cared for even from afar.