UNIT 1

4.9 48 Reviews

UNIT 1 designs & builds unique products for urban mobility.

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UNIT 1 Reviews

Best of Thingtesting4.9

UNIT 1 earns strong reviews for helmets like FARO, AURA, and NEON that deliver real safety benefits—bright integrated lights, turn signals, MIPS protection, and crash alerts—while feeling comfortable, well‑ventilated, and stylish. Reviews also flag weaknesses: occasional pairing glitches, a stiff power button, app UX that needs polish, heavier weight for some models, and limited warranty support for retailer purchases.

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  • I bought the Unit 1 Aura MIPS in the blue Maverick color together with the Nav Remote as a gift, and every part of this experience exceeded expectations — so much so that after receiving the first one, I went right back and ordered two more Aura helmets. The helmet itself is genuinely extraordinary. From the moment you hold it, you can feel the quality — the finish, the balanced weight, the magnetic buckle, the design. The integrated front and rear lights are bright, the MIPS liner gives real peace of mind, and the Crash Alert SOS is the kind of feature every parent quietly hopes never has to be used — but is deeply grateful exists. Virginia Tech's 5-star rating is not marketing fluff; you can feel the engineering. And honestly, it just looks amazing. The blue Maverick color is beautiful. The Nav Remote completes the system. Turn signals right from the handlebar, brake light activation, quick pairing, solid button feel — it just works. Installation was simple and the ergonomics are right where your thumb naturally rests. Together, the helmet and remote turn safety gear into a complete riding experience. And then there is the customer service. I reached out to Unit 1 directly to ask whether they could match the Amazon bundle price on their official website, so I could order factory-fresh with faster shipping. Ana Cristina responded quickly, warmly, and matched the price immediately — no pushback, no partial offer, just genuine willingness to make it right. She followed up personally through shipping. That kind of service is rare anywhere, let alone in the safety gear space. The fact that I came back for two more Aura helmets after receiving the first says everything. A beautifully engineered helmet, a smart and useful remote, and a company that treats customers like people. Whoever you're buying this for, you are giving a gift that says I thought about you coming home safe. Cannot recommend Unit 1 highly enough.

  • I can’t say enough great things about Unit 1 and their incredible customer experience. I recently had a zipper issue with my Torch Backpack, and their team went above and beyond to make it right. The replacement process was smooth, quick, and completely stress-free. A special thank you to Ana, who was exceptionally gracious, patient, and genuinely helpful on the phone—she made the entire experience feel effortless and truly cared about resolving my issue. As for the gear itself, the Torch Backpack is outstanding. The build quality is top-notch, and you can tell a lot of thought went into the design. The pocket layout is incredibly practical, everything is easy to access, and it’s extremely comfortable to wear. Whether I’m traveling, commuting through the city, or even making a quick grocery run, it fits seamlessly into my daily routine. One of my favorite features is the integrated lighting system—I use it all the time. Living in Chicago, where the weather can be unpredictable, I’ve put this gear through its paces, and it has held up amazingly well. I also own one of their helmets, and it’s just as impressive. Unit 1 clearly prioritizes both safety and thoughtful design, which is rare to find at this level. I’m already looking forward to purchasing more of their gear as soon as new products are released. If you’re considering Unit 1, don’t hesitate—you’re getting premium quality backed by truly exceptional customer service. They’ve earned my 100% positive recommendation.

  • Superb quality, and easy to set up. App works just fine and as I needed a few clarifications I contacted their customer service. Amazing people, fast, friendly and extremely helpful. Recommend anything Unit 1 has as my experiences so far are excellent in all aspects. Safe, quality, great customer service what more can you ask for.

  • Je viens de recevoir mon casque et les clignotants. L’équipement est prêt, il ne reste qu’au printemps à arriver et que la neige parte pour essayer le tout. Avec les vidéos , la connexion casque et clignotant a pris environ 20 minutes. Bien hâte de pouvoir enfin l’utiliser

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What is UNIT 1?

UNIT 1 designs & builds unique products for urban mobility.

In their own words

We create beautiful products that save lives and people want to wear. Need Help? We're here for you! Support: https://support.unit1gear.com/ Help Center: https://help.unit1gear.com/hc/en-us