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UNIT 1

4.9 • 47 Reviews

UNIT 1 designs & builds unique products for urban mobility.

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UNIT 1 Reviews

Best of Thingtesting4.9

UNIT 1 earns strong reviews for helmets, smart lights, and the Torch Backpack that deliver visible safety, thoughtful design, and durable build quality, indicating the brand works. Reviews also flag drawbacks such as app polish issues, stiff power buttons, initial pairing hiccups, limited remote options, and one complaint about warranty support for retailer purchases.

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  • 5mo ago

    I’ve been using this smart helmet for biking for some time now, and I’m honestly very happy with it. The helmet feels comfortable and well made, even during longer rides, and it doesn’t feel heavy or awkward on my head. What really stands out are the smart safety features. The built-in lights and turn signals make a big difference when riding in traffic or at night, and they give me extra confidence on the road. Setup was easy, and after a short learning curve everything feels intuitive to use. I also like the design, which looks modern without being overdone or bulky. If there’s one thing that could be improved, it would be making the battery status a bit more noticeable, but overall this is a great product. It genuinely adds safety and peace of mind to everyday cycling, and I would recommend it to anyone who rides regularly.

  • 6mo ago

    ⭐️⭐️⭐️⭐️⭐️ Amazing helmets and accessories loads of options light adjustments and controlling modes for helmet the turn signals defentaly save life's!. Had a problem with helmet nothing major but a defected mode but then had a genuinely outstanding experience with UNIT 1’s customer service recently. Valentina Orellana went above and beyond to help me out—handling everything with care, speed, and real attention to detail. She made sure my helmet was replaced without any hassle, and there was also a gesture of goodwill included that was brilliant and something I honestly didn’t expect to be able to get. That kind of effort speaks volumes. Valentina deserves full credit for the hard work—she really took ownership and made sure everything was sorted. When she was off, her manager Mia picked up on her emails just to let me know things were on track and to reassure me that all feedback was being passed back to Valentina so she got the recognition she was due. Mia was polite and professional, and it was clear the whole team cared. level of service deserves recognition. Thanks again to everyone involved unit 1 team rock especially Valentina and Maria👌

  • 2mo ago

    I can’t say enough great things about Unit 1 and their incredible customer experience. I recently had a zipper issue with my Torch Backpack, and their team went above and beyond to make it right. The replacement process was smooth, quick, and completely stress-free. A special thank you to Ana, who was exceptionally gracious, patient, and genuinely helpful on the phone—she made the entire experience feel effortless and truly cared about resolving my issue. As for the gear itself, the Torch Backpack is outstanding. The build quality is top-notch, and you can tell a lot of thought went into the design. The pocket layout is incredibly practical, everything is easy to access, and it’s extremely comfortable to wear. Whether I’m traveling, commuting through the city, or even making a quick grocery run, it fits seamlessly into my daily routine. One of my favorite features is the integrated lighting system—I use it all the time. Living in Chicago, where the weather can be unpredictable, I’ve put this gear through its paces, and it has held up amazingly well. I also own one of their helmets, and it’s just as impressive. Unit 1 clearly prioritizes both safety and thoughtful design, which is rare to find at this level. I’m already looking forward to purchasing more of their gear as soon as new products are released. If you’re considering Unit 1, don’t hesitate—you’re getting premium quality backed by truly exceptional customer service. They’ve earned my 100% positive recommendation.

  • 2mo ago

    Superb quality, and easy to set up. App works just fine and as I needed a few clarifications I contacted their customer service. Amazing people, fast, friendly and extremely helpful. Recommend anything Unit 1 has as my experiences so far are excellent in all aspects. Safe, quality, great customer service what more can you ask for.

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What is UNIT 1?

UNIT 1 designs & builds unique products for urban mobility.

In their own words

We create beautiful products that save lives and people want to wear. Need Help? We're here for you! Support: https://support.unit1gear.com/ Help Center: https://help.unit1gear.com/hc/en-us