3
50% of reviewers would recommend to a friend
Under the Canopy
3.0 • 5 Reviews
•

3
50% of reviewers would recommend to a friend
9mo ago
These sheets are so soft and comfortable! I love how cool and breathable they feel, and the quality is amazing for the price. They wash really well and still feel just as smooth. Definitely one of my favorite sets for everyday use, and I love that they’re made with cleaner materials.

1y ago
I sent many messages and tried to call this company and NO response EVER! I've waiting over a month and NO ONE ever got back to me. I spent $140 because I have severe allergies and need organic cotton and I'm left with a hole in my blanket! It arrived damaged and I contacted immediately! I will be filing a report with the Better Business Bureau as well! Shady company for sure! P.S. I wrote a verified review on their website and they made sure NOT to publish it or reach out to me!

I was gifted a set of the Organic Percale Sheets via the brand. Personally, I've never been a top sheet person so I could have done without it, but the fitted sheet is great and feels really soft. The set came in a nice little drawstring bag and also included two white pillowcases, which I was in need of replacing so came at the perfect time.
Feedback
I'm not much of a bedding connoisseur so forgive me if this is a big ask, but it would be nice if you could build your set- i.e. I don't *need* a top sheet, but I have four pillows, so would have loved to swap it for two more pillowcases.
I had been searching for sustainable bedding- but was having a very difficult time finding anything that was in my price range. I came across an article on The Good Trade that mentioned Under the Canopy and was so happy to find it! I've now purchased two sets of the Organic Sateen Sheet Set and have been very satisfied with them. Great quality and feel- something that I can see will be in good condition for quite some time. I also purchased one of their robes, which is very comfortable. Would definitely recommend if you're looking for high quality, but affordable sheets!
4y ago
I recently purchased an organic cotton rob from UTC. Unfortunately this robe did not fit well. It was frumpy, the material was scratchy, and the ratios for arm length, robe length, and tie length all seemed to be a mismatch of random sizes. I'm not sure how it happened but I was very disappointed. Worse yet, when I returned the item stating it did not fit, UTC decided to hold a portion out of my refund stating they have a policy to refuse to refund money as part of the shipping label return fee, despite my purchase including free shipping. A snippet of their FAQ page stating they don't charge this fee was insufficient for them to fully refund my purchase. FAQ doc I reference is below: Returns are easy! If you are not fully satisfied with your purchase, you may return the item within 60 days for a full refund of the purchase price minus any shipping and handling that may have been charged. All returned products must be in their original condition, unworn, unwashed and with original tags.
Feedback
Serious consideration to adjust their customer service model and clarify policies the be consistent throughout their website. I've also noticed the review I left on the website has not been posted, which leads me to believe there is a possibility that the site refuses to post negative reviews of their merchandise.