Roz reviews and discussion

Smells amazing and leaves my hair feeling hydrated without weighing it down.

The best haircare products I have ever tried.

asked for the shampoo & conditioner set for christmas: it smells lovely, but just doesn't clean my hair. i have dense wavy hair with thick strands, usually a morning hair wash lasts me two full days before i wash it again the third morning. since i've started using this my hair is greasy by lunchtime the next day after washing. it lathers up nicely and i work to get it all the way into my scalp, but it gets that dirty itchy feeling way quicker than normal. i don't particularly feel like the conditioner does much, but my hair doesn't feel dry or frizzy after showering like i've experienced with other products. i also have to pump like 10 times to get enough product out. i think this would be really nice for someone with finer hair who struggles with dryness and shine. for me, i wouldn't purchase for myself but i'm using it up and will try something else. (it also drives me crazy when shower products are in aluminum packaging... i always get those rusty rings. so i painted the bottom with clear nail polish.) edit: the bottles somehow left blue rings on the side of my tub anyway.

Unfortunately, I have to give a bad review. I had ordered the Lucia Oil to Portugal, but it arrived broken, and the oil contents were completely empty. Roz tried a second delivery attempt, which ended in Lisbon (I live in the Algarve). We decided to return the parcel and credit the amount to me. Unfortunately, this never happened. Even after several requests to customer service, I am still waiting to receive my money back, which was almost a month ago. The worst thing is that I have obtained no help except a comment that I should contact my bank. That doesn't work for me at all. As much as I was looking forward to the Roz products, I have to say that I was very disappointed. I have neither received the product nor my money back.