Roz
5 months ago
Unfortunately, I have to give a bad review. I had ordered the Lucia Oil to Portugal, but it arrived broken, and the oil contents were completely empty. Roz tried a second delivery attempt, which ended in Lisbon (I live in the Algarve). We decided to return the parcel and credit the amount to me. Unfortunately, this never happened. Even after several requests to customer service, I am still waiting to receive my money back, which was almost a month ago. The worst thing is that I have obtained no help except a comment that I should contact my bank. That doesn't work for me at all. As much as I was looking forward to the Roz products, I have to say that I was very disappointed. I have neither received the product nor my money back.