4.7
87% of reviewers would recommend to a friend
Remi
4.7 • 844 Reviews
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4.7
87% of reviewers would recommend to a friend
Remi earns mixed reviews: many users report custom night guards and retainers that fit securely, feel slim and comfortable, reduce jaw pain/grinding, and offer thickness options, while others cite serious issues with long production delays, auto‑renewal/subscription charges, and unreachable or inconsistent support. Reviews indicate the brand works for bruxism relief and TMJ comfort, but prospective buyers should weigh strong comfort/quality against reports of delivery holdups, subscription friction, and occasional poor fit or early wear.
AI summary based on Thingtesting reviews
3y ago
Skip the rest, wasting your money...THIS IS THE BEST! Ok so after several failed attempts w the cheap do it yourself at home hot water/microwave ones… I caved and bought these! What a surprise! I wish I had done this sooner. It was so so so easy anyone could do it!! Makes me mad At how much the dentist office charges. They came quickly and were just perfect!! They also last a long time when taken care of properly! Can’t say enough good things about this Kit!! BUY IT!! If you are hesitating… don’t… buy it! You won’t be sorry!! From start to finish, it was so incredibly easy to do and the customer service is so great and responsive! I had been a lil worried after reading a few negative reviews but I just had to know for myself. i took a risk and it paid off!!
3y ago
Very bad experience!! I am still waiting for my guard is been more than 3 months. Unprofessional costumer support
3y ago
I do not recommend this company. The experience has been horrible. I had a problem with the 1st night guard getting to me, which is not there fault. However, I have tried to get in touch with them to get a replacement and I have yet to talk to anyone after 4 emails and 2 voice messages. Don't even attempt to call the number that is published on their site. They are "busy working with other customers" every single time. Horrible customer service.
3y ago
I purchased a set of upper & lower mouth guards from Remi. They provided an informative and colorful kit with step-by-step instructions to guide me to making impressions of my teeth. I found it really easy to follow. Their process includes sending photos of the completed impressions to them to assess before mailing them to Remi. My customer rep was quick to reply and evaluate the photos. After mailing the impressions to Remi, the mouth guards arrived within about 10 days. And they kept me updated by email on my order status and answered all my questions promptly. Top-notch customer service! The mouth guards fit me perfectly. They are comfortable, light weight, and have helped my jaw relax at night. I noticed the positive impact after wearing a guard for only a few nights. They are durable. I've been wearing them now for over a year and they still look almost brand-new. These are a HUGE improvement over any drugstore option and the same quality you'd get from your dentist or orthodontist, at a much lower price. Don't hesitate to try them!
3y ago
My experience with Remi has been disastrous from start to finish. And I am out the cost of retainers that I paid for. The whole process took two months. I finally received what were supposed to be retainers this week and they do not fit, they are loose, the mild/teeth are not defined so they will not hold my teeth in place and they are so thick that I can barely speak. I believe that they may be night guards instead of retainers. I reached out to support at Rene and was told to send a video. Every time I send a video my emails are returned, saying that the video is too large. It’s less than 20 seconds. I needed retainers two months ago when I ordered these. I would never order from this company, nor would I recommend it to anyone. I did not get what I ordered and no one will help me just a lot of polite lip service.
3y ago
Better than over the counter night guards, but the thickest option is still pretty thin for someone who has moderate-severe bruxism/clenching.
3y ago
Bought them, arrived very quick, was easy to use but I didn't do a good job with my 2 sets of impressions, they were able to send me 2 bottom retainers which works cause my bottom wire broke. I noticed the delivery address wasn't far from me so I emailed the ceo, they responded within 5 minutes and gave me a lot of info, great service. Cause of covid they take an extra week before shipping the plastic retainer. It fits very good, very tight. Highly recommend it over the $700+ one you'd get at the dentist or orthodontist unless you have great insurance
3y ago
This product is perfect to keep from grinding your teeth at night with the same quality as the dentist night guards. Without the huge price tag! My dentist was impressed with how nice they were. Easy to make the impressions at home and they arrive quickly.
3y ago
Got two sets of night guards and they are amazing, saves my teeth from being grinded down and they are super affordable! Customer service was great and I am super happy with what i got.
3y ago
Terrible customer service. Never received product after months.Had to go all the way to head of company for refund
3y ago
Terrible service. Non existent. Have been waiting 2+ months for my guards and getting zero responses. Go with any other company
3y ago
After using many different types of night guards, I tried Remi and found that 1) they are more comfortable than any night guard I've ever used and 2) they fit perfectly, and are low profile, meaning that I barely notice they are there, and they never fall out. Love these!
3y ago
Best night guards with best pricing. I've order these 3 times and I end up losing them when I travel but they're always standing up to my grinding even with the thin material. I've paid 400$ from dentists. I love these things.
3y ago
It’s super easy and convenient to get these custom made night guards. The customer service is awesome too!
3y ago
This is a lower-cost alternative to many other night guard/retainer options, and I couldn't be happier with the timeliness of the delivery, ease of ordering, and product quality. It came fast, and the instructions were easy. The company responded quickly to the pictures I sent for approval. The retainer is extremely comfortable, and they even send some teeth whitening product to put in the mouth guard/retainer. I will definitely use them again.
3y ago
Great value! Can't beat the price, great quality and comfort!
3y ago
Great quality! Been using these night guards for 7 months already and still in a perfect condition!
3y ago
Absolutely love my Remi night guards. It arrived late but I am still being patient because I can't really afford to go to the dentist this time but this is totally amazing! It works really great and fits perfectly! I already joined to their club so I can save more!
3y ago
My night guards are perfect! Thank you for such an easy and affordable process. I love the support given to me! Worth the wait!
3y ago
Takes forever to receive and quality control is poor. Try somewhere else.