Remi reviews and discussion

I would have given Remi five stars because their products are actually really good but their customer service is terrible I definitely would not go with them just because of their terrible customer service

This is better then the ones I had done by my dentist!!!!! Saw the ads and was so skeptical it was going to be like all the others or worse!! I had a professional one made that was so rigid and didn’t last. Drug store ones were too bulky. Never got bite right. Too weirdly shaped. So much wasted money. The fit on this is amazing. Lightweight. Durable. Not awkward. Easy to clean. You can talk and be understood while wearing. Turnaround time was quick for something custom. I am so happy I invested in me. Best decision I have made. Great sleep. A+ company, great to work with. Thank you!! Jose M.

Been using my Remi nightguard for about a week now and it's simply great. Great fit, super comfortable. No more jaw pain in the morning. Wish I made the change much earlier.

I've worn nightguards from dentists 10 years now. These are thin, durable, and easy & comfortable to wear. As long as you follow the instructions from the Remi team, they'll give you great results.

These night guards fit better than my expensive custom guard from the dentist. I am a really strong clencher and chewed through my other guards quickly so the price for these is ideal. I love wearing both guards at once and even with both in my mouth I have more room than with my former custom guard.

The customer service is a joke. I received my last pair of retainers 2 months late even though they charged my account on time. I was never informed they would be late and had to reach out myself to customer service around the 4 week mark to find out. Then today they charged me again despite the fact that after finally getting the last pair, this pair is now 2 months earlier than when I need them. I submitted a form a week ago requesting a delay since the timing had been totally thrown off but they ignored it. Clearly, they’re most invested in charging accounts and not so much in the delivery of the product or adequate customer care.

Remi did an awesome job with my night guard. They provided me with resources online and in the box to help me craft an accurate impression, which they used to make a clean and clear night guard that fits perfectly. I have a big gap/missing tooth in my molars, and the night guard they made still fits perfectly. They also reached out to me during the making of my night guard with updates on the process, which shows me how seriously they take their service and quality of the product. I highly recommend Remi over any other provider of night guards/retainers, including dentists or other professional offices. Remi provides quality night guards at a fraction of the cost of other providers that are even still way better! Thank you, Remi!

Truly horrible customer experience. Have sent upwards of 5 different support emails asking for updates. Nothing back - just "we're currently experiencing delays with our Orders but please know we’re working as quickly as we can to deliver on our promise..." Order from literally any other nigh guard vendor. Horrible.

These were a great replacement for my invisalign retainer. The company also was super helpful making and remaking my trays to fit.

I've been using Remi for years. For clenchers and grinders like me - this is a no brainer. It fits like the expensive ones from the dentist, but for a fraction of the price.

I love my Remi night guards! They perfectly fit. I also like their customer service. It was just delivered late but it was a delay with the courier. Thanks REMI!

After receiving an estimate from my dentist for over $600 for night guards, I started to look for alternatives. Once I got my Remi night guards, I brought them in to my dentist. She loves the quality and is so happy with the fit of the guards. Saving my teeth every night. :-)

Ordered a retainer and received it quickly. It was very thick, which is nice if you grind your teeth at night. Highly recommend, and definitely a better option than going through normal ortho!

These night guards work great and not as expensive as local companies who make them for dentist near me. Much thinner than local company that made my last ones. I grind my teeth while I sleep and I have not bitten through them either. Feel great sleeping in them.

Before Remi Custom night guards I had poor sleep habits and constant headaches. Now I get restful sleep and the headaches are gone. Fitting for the night guard was simple and the instructions couldn't have been more clear.

My experience with Remi was outstanding. Night guards have been part of my life for 20+ years and getting them through the dentist is so costly. The Remi mold process is simple resulting in a high-quality product. Communication from Remi was outstanding! Definitely a must for any grinders, clenchers or TMJ suffers.

Slow shipping/processing times but otherwise satisfied with the product and customer service I received. Product seems to fit well, remains to be seen if it will help with my bruxism. If it hadn't taken two months from the date I ordered to the date I received my night guard, I'd give it a 5/5.

For years I bought expensive, custom night guards through my dentist. Once I discovered Remi about two years ago I am saving money and the quality of the product is better overall. The initial impression instructions were great, very well thought out and easy to accomplish. I also appreciate their customer service. I recently bought a sonic cleaner to help keep my night guards from getting smelly and that item works well.

I would have loved to give them 5 stars for my first order of retainers but I renewed & paid for the retainers May 9th. Customer service originally said i would receive them June 12th. It is now July 16th and customer service keeps saying “we’re not sure when you will receive them, we have had a lot of orders.” Meanwhile I keep getting texts from Remi saying “25% off”. Maybe instead of promoting discounts consistently & advertising to new customers they should catch back up on their orders with their current customers before they lose them all. Or they should offer a partial refund to customers who ordered months ago & still haven’t received anything.

I ordered a night guard with Remi in February and still have not received my order. I did receive the impressions kit and at that point in the process it seemed to be going smoothly. I got a quick response when I sent in pictures of my impressions and it seemed like a great system. Now, it’s July and I still haven’t received anything. I’ve reached out to customer service multiple times asking for updates and they can give me no information and, frankly, have been rude. I was really excited about this product, but it’s seeming more like a scam than anything else. Maybe I’ll change my mind if I ever receive the mouth guard, but beware if you’re thinking of ordering anything from Remi!