Remi reviews and discussion

These night guards are incredibly comfortable and much more affordable than what you'd find at the dentist. The process for making impressions was super easy, and I appreciated the extra step of sending pictures to confirm they looked good before finalizing.

I never imagined a mouth guard could change my life this much! I’ve battled teeth grinding for years, and now I wake up without any discomfort. My mornings are way more enjoyable, and I feel so much better throughout the day!

I don’t usually write reviews, but I felt compelled to share my satisfaction with my mouth guard. It fits perfectly and has made a noticeable difference in my sleep quality. I appreciate the comfort it provides, and it's held up well over time.

Horrible company. Don’t use them! Took them 2.5 months to get me a night guard. They sent me someone else’s and customer service is a nightmare. Then to top it off, they signed me up for a subscription service without my approval. They sent an email asking if I wanted them to keep my mold on file. Nothing in the email said ANYTHING about a subscription service. They then started charging me for their subscription. I told them I never signed up and they gave some crap answer and still charged me. They then lied to my credit card company when I disputed the charge. WORST COMPANY!! Beware.

Used my HSA to get Remi, didn’t even pay out of pocket 🙌 The whole process was smooth, it arrived right at my door, and the fit is amazing.

I collaborated with Remi as a content creator and spent over two months producing more than 70 videos—professionally shot and edited—documenting my entire experience with their product. Throughout the process, the communication was consistent and the team seemed supportive. However, once the work was completed and submitted, all communication from their side ceased—especially around the agreed-upon compensation. As a working artist and entrepreneur who’s been featured in Forbes, I take my commitments seriously and expect the same professionalism in return. It’s disheartening to invest time, energy, and trust into a brand only to be met with silence when it comes time to deliver their end of the deal. If you’re a content creator, influencer, or business professional, I strongly recommend reconsidering any collaboration with Remi until they address this pattern of behavior. A lack of payment and accountability should not be tolerated—especially from companies claiming to support creators.

Never used a night guard before but started grinding my teeth lately. heard good things about remi and figured i’d try it. the whole process was way easier than expected and the fit is legit perfect. no more sore jaw in the morning 👌

This company makes it impossible to cancel your subscription. There are new rules in place from the FTC that state that canceling your subscription should be as easy as signing up - which should therefore be available to do on their website. However, to cancel, they force you to email their billing department (which is now in violation of the FTC rule) who then REPEATEDLY try to talk you out of cancelling and refuse to end your subscription or delete your account. I’ve emailed them a total of 5 times now. The first 4 emails were met with pushback and reasons why I shouldn’t cancel, and now they are not even responding. So I still have an active subscription and account that I’m literally unable to cancel. This is completely unethical and in violation of several laws. BUYER BEWARE.

Bought these, didnt fit 100% but sure maybe i did it wrong, no big deal. Nowhere throughout the purchasing process did they say it would auto renew. Once they charged me without notifying me, I reached out requesting to cancel immediately and get my refund. They said they couldnt refund me because they had already been redone. 6 months later they once again charge me. Very deceiving and seems like a scam and i wonder how many others they bill even after they cancel.

I ordered night guards from this company in 2023. Now that I'm reading everyone else's reviews, I guess I should be grateful that I ever successfully received what I paid for. However, when I allowed my subscription to renew in 2024, they had started offering retainers as a new service. I contacted their customer service to ask if I could have retainers instead. They wanted me to start all over again with impressions, which didn't make sense to me because they claim to keep your impressions for life. I asked if I would be able to get the promotional pricing if I were to re-do my impressions and they said no, that was for new customers only. Okay...well you're acting like I haven't already done impressions, so technically I am starting a new subscription. After going back and forth with a new customer service agent replying each time, I decided to just forget it and get my night guards. I waited nearly a month after payment had been collected, and still hadn't received my night guards. When I asked customer service how much longer it would be, the only response they would give me was,"They haven't started on your order yet. They'll get to it soon." I was told that at least a couple of times before I said to just forget the whole thing, refund me, deactivate my account, delete my information, I don't want anything to do with the company anymore. Miraculously, I did get a refund, and they did deactivate my account. Fast forward to a week ago, nearly a year later, I received an email that my subscription is up for renewal soon. I replied to the email stating my account has been deactivated, this is a mistake. When going to their website, I was able to login and see my account is active and set to renew every six months. Well. Since it has been well over 6 months since I last heard from the company, I know for a fact that they reactivated my account within the past 6 months. (Probably 6 months ago, come to think of it) When I got a reply from customer service, they gave the usual runaround, "so sorry for the misunderstanding, I understand your frustration" but then he said "I don't see a formal request to have your account deactivated " which is a flat out lie. He said he would begin a full investigation. Whatever that means. I don't need anything to be investigated, I just need my account to be deactivated, as requested, multiple times. I have now sent an email per day for the past 5 days with no response whatsoever. Reactivating a deactive account without the customer's permission or knowledge is fraud. I am reporting them to every agency to which I can report them. Do NOT give them your information.

Scam company that locks you into a subscription you can’t leave.

I never write reviews but felt compelled to go out of my way to write this one. Listen to the other one star reviews - THIS COMPANY IS A SCAM. While I did receive my first mouthguard - it was unusable and did not fit my teeth whatsoever. I have also tried to cancel my subscription by emailing and calling multiple times and have received no response. The only option I can think of now to avoid future charges (which is unfortunately supported by other reviews i’ve read as well) is cancelling my credit card. If the FTC was still functioning properly - this company would be out of business and the owners would be in prison. Learn from my mistake - do your due diligence before buying any subscription-based product, AND DO NOT GIVE THIS COMPANY YOUR MONEY

I had a truly disappointing experience with Remi, and I feel compelled to share it to warn others. From my perspective, this company is unprofessional, unreliable, and frankly, a scam. I placed an order for a full retainer set on December 22 and paid for priority shipping, receiving a confirmation email the same day. However, I heard nothing further until I tried to cancel my order on January 2. On January 4, I received an email from Sebastian in the Escalations Department, offering me a 20% discount to keep my order. I reluctantly agreed, but when I finally received the impression kit on January 11, I found that my teeth had spaced out due to the long wait, necessitating a visit to my dentist. Things took a turn for the worse when I requested a refund. My emails went completely ignored. After filing a chargeback claim, I finally heard back from them, but they continued to refuse my refund, insisting I drop the chargeback and providing misleading information. If you're considering using Remi, I strongly advise you to look elsewhere. Save yourself the stress and frustration—this company is not worth it!

I really wish that I would have read reviews prior to ordering with Remi. Take time to look at all the review sites and the BBB. I ordered on 12/14/24. The website advertises that the impression kit will be delivered within 4 business days. On 12/19/24 I called in and spoke with a Customer Service Supervisor named Sebastian who apologized and explained that the website is not accurate and that the impression kit does not come within 4 business days. To make it right, he offered me expedited/rush lab processing so that my night guard would be created in 5 business days. The impression kit was delivered to Remi on 01/06/25. I called today and spoke with Radj who began to tell me that it would take 14 days to process. When I pointed out that Sebastian had promised that it would be processed within 5 business days, she was able to look through the notes and confirm that. For that, Radj apologized, though condescendingly. Radj then offered me a 20% discount in a take it or leave it manner. Take the 20% and accept the mouth guards when I get them, or they can issue a refund. I opted for a refund. At this point, I would never give this Company my business.

Please do not give any information to this company because they will hold on to it and charge your credit card and keep emailing you to order and renew when you keep replying and contacting them about cancelling!!! I found the whole process was too much work so I emailed them I am unsubscribing and would like my information deleted and I didn’t even send them a first impression of my teeth. They charged my credit card 6 months later and told me all I have to do is mail in the impressions. So basically they won’t refund your money or stop charging your credit card! Their customer service is nonexistent

One of the worst business I have ever interacted with. purchased in 2021. no charges since. I moved. got a new credit card. Somehow 3 years they charged me on a deleted account to an old address i don't live at anymore. They still won't refund me or leave me alone. never buy from them. use anyone one else for this service.

This has been a tumultuous experience. The night guards take quite a while to get to you, which is no biggie except they keep messing up my fit. On one occasion, they actually sent me someone else’s night guards! They’re quick to respond but turn around… not so much. This isn’t a deal either. They need replacing at least every six months, while dentist-made ones last up to five years, costing around $500. I looked at my bank account and in the past 1.5 years, I have spent almost $400 with Remi. One thing I haven’t heard anyone mention is I think this product has made my clenching worse. I’m discovering I have jaw misalignment, likely from an injury. Between the plastic material and lack of any kind of cushioning, I am clenching harder than ever. I predict if I had a professional fit me in person, they might be able to see this and adjust accordingly. My jaw is exhausted when I wake up. My jaw has become swollen and asymmetrical. Truly such a bummer as I get older. How much plastic am I eating? I notice chunks of these night guards gone. I do not recommend this product. I’ve been using for about a year. Over time, I do not see the value or quality. I think using a dentist is how I will proceed in the future. UPDATE: They sent me another set! Again, it is someone else’s teeth or a massive distortion of my imprints. This is the third attempt in a row to send me new guards. I asked for a refund and cancellation and the response disregarded my request and offered another solution. I doubled down and now I’ve been totally ghosted. I’ve emailed three times, not a peep. Normally, their responses are prompt. Definitely cancelling my Remi subscription.

Remi sells a great product. Their night guards are far better than the boil-and-bite kits and way cheaper than a dentist doing it.

On April 3, 2024 I paid $241.98 for night guards to Remi. I never received this order. They told me in August that my order had been lost but was now found and would be processed. In early September they said they were still working on it. They have not responded to any contact attempts since early September. I have called, messaged on Instagram, X, and Facebook with no reply. On October 6, 2024 Remi charged by bank account $99 for a "renewal fee". Remi continues to say they are working on my order. AVOID THIS COMPANY. They have taken over $300 from me and not delivered any product.

Went smoothly, great fit, and easy to sleep in. I'm very happy with these night guards and definitely recommend them. I've tried so many and these are great.