Remi reviews and discussion

I ordered night guards from this company in 2023. Now that I'm reading everyone else's reviews, I guess I should be grateful that I ever successfully received what I paid for. However, when I allowed my subscription to renew in 2024, they had started offering retainers as a new service. I contacted their customer service to ask if I could have retainers instead. They wanted me to start all over again with impressions, which didn't make sense to me because they claim to keep your impressions for life. I asked if I would be able to get the promotional pricing if I were to re-do my impressions and they said no, that was for new customers only. Okay...well you're acting like I haven't already done impressions, so technically I am starting a new subscription. After going back and forth with a new customer service agent replying each time, I decided to just forget it and get my night guards. I waited nearly a month after payment had been collected, and still hadn't received my night guards. When I asked customer service how much longer it would be, the only response they would give me was,"They haven't started on your order yet. They'll get to it soon." I was told that at least a couple of times before I said to just forget the whole thing, refund me, deactivate my account, delete my information, I don't want anything to do with the company anymore. Miraculously, I did get a refund, and they did deactivate my account. Fast forward to a week ago, nearly a year later, I received an email that my subscription is up for renewal soon. I replied to the email stating my account has been deactivated, this is a mistake. When going to their website, I was able to login and see my account is active and set to renew every six months. Well. Since it has been well over 6 months since I last heard from the company, I know for a fact that they reactivated my account within the past 6 months. (Probably 6 months ago, come to think of it) When I got a reply from customer service, they gave the usual runaround, "so sorry for the misunderstanding, I understand your frustration" but then he said "I don't see a formal request to have your account deactivated " which is a flat out lie. He said he would begin a full investigation. Whatever that means. I don't need anything to be investigated, I just need my account to be deactivated, as requested, multiple times. I have now sent an email per day for the past 5 days with no response whatsoever. Reactivating a deactive account without the customer's permission or knowledge is fraud. I am reporting them to every agency to which I can report them. Do NOT give them your information.

Scam company that locks you into a subscription you can’t leave.

I never write reviews but felt compelled to go out of my way to write this one. Listen to the other one star reviews - THIS COMPANY IS A SCAM. While I did receive my first mouthguard - it was unusable and did not fit my teeth whatsoever. I have also tried to cancel my subscription by emailing and calling multiple times and have received no response. The only option I can think of now to avoid future charges (which is unfortunately supported by other reviews i’ve read as well) is cancelling my credit card. If the FTC was still functioning properly - this company would be out of business and the owners would be in prison. Learn from my mistake - do your due diligence before buying any subscription-based product, AND DO NOT GIVE THIS COMPANY YOUR MONEY

I had a truly disappointing experience with Remi, and I feel compelled to share it to warn others. From my perspective, this company is unprofessional, unreliable, and frankly, a scam. I placed an order for a full retainer set on December 22 and paid for priority shipping, receiving a confirmation email the same day. However, I heard nothing further until I tried to cancel my order on January 2. On January 4, I received an email from Sebastian in the Escalations Department, offering me a 20% discount to keep my order. I reluctantly agreed, but when I finally received the impression kit on January 11, I found that my teeth had spaced out due to the long wait, necessitating a visit to my dentist. Things took a turn for the worse when I requested a refund. My emails went completely ignored. After filing a chargeback claim, I finally heard back from them, but they continued to refuse my refund, insisting I drop the chargeback and providing misleading information. If you're considering using Remi, I strongly advise you to look elsewhere. Save yourself the stress and frustration—this company is not worth it!

I really wish that I would have read reviews prior to ordering with Remi. Take time to look at all the review sites and the BBB. I ordered on 12/14/24. The website advertises that the impression kit will be delivered within 4 business days. On 12/19/24 I called in and spoke with a Customer Service Supervisor named Sebastian who apologized and explained that the website is not accurate and that the impression kit does not come within 4 business days. To make it right, he offered me expedited/rush lab processing so that my night guard would be created in 5 business days. The impression kit was delivered to Remi on 01/06/25. I called today and spoke with Radj who began to tell me that it would take 14 days to process. When I pointed out that Sebastian had promised that it would be processed within 5 business days, she was able to look through the notes and confirm that. For that, Radj apologized, though condescendingly. Radj then offered me a 20% discount in a take it or leave it manner. Take the 20% and accept the mouth guards when I get them, or they can issue a refund. I opted for a refund. At this point, I would never give this Company my business.

Please do not give any information to this company because they will hold on to it and charge your credit card and keep emailing you to order and renew when you keep replying and contacting them about cancelling!!! I found the whole process was too much work so I emailed them I am unsubscribing and would like my information deleted and I didn’t even send them a first impression of my teeth. They charged my credit card 6 months later and told me all I have to do is mail in the impressions. So basically they won’t refund your money or stop charging your credit card! Their customer service is nonexistent

One of the worst business I have ever interacted with. purchased in 2021. no charges since. I moved. got a new credit card. Somehow 3 years they charged me on a deleted account to an old address i don't live at anymore. They still won't refund me or leave me alone. never buy from them. use anyone one else for this service.

This has been a tumultuous experience. The night guards take quite a while to get to you, which is no biggie except they keep messing up my fit. On one occasion, they actually sent me someone else’s night guards! They’re quick to respond but turn around… not so much. This isn’t a deal either. They need replacing at least every six months, while dentist-made ones last up to five years, costing around $500. I looked at my bank account and in the past 1.5 years, I have spent almost $400 with Remi. One thing I haven’t heard anyone mention is I think this product has made my clenching worse. I’m discovering I have jaw misalignment, likely from an injury. Between the plastic material and lack of any kind of cushioning, I am clenching harder than ever. I predict if I had a professional fit me in person, they might be able to see this and adjust accordingly. My jaw is exhausted when I wake up. My jaw has become swollen and asymmetrical. Truly such a bummer as I get older. How much plastic am I eating? I notice chunks of these night guards gone. I do not recommend this product. I’ve been using for about a year. Over time, I do not see the value or quality. I think using a dentist is how I will proceed in the future. UPDATE: They sent me another set! Again, it is someone else’s teeth or a massive distortion of my imprints. This is the third attempt in a row to send me new guards. I asked for a refund and cancellation and the response disregarded my request and offered another solution. I doubled down and now I’ve been totally ghosted. I’ve emailed three times, not a peep. Normally, their responses are prompt. Definitely cancelling my Remi subscription.

Remi sells a great product. Their night guards are far better than the boil-and-bite kits and way cheaper than a dentist doing it.

On April 3, 2024 I paid $241.98 for night guards to Remi. I never received this order. They told me in August that my order had been lost but was now found and would be processed. In early September they said they were still working on it. They have not responded to any contact attempts since early September. I have called, messaged on Instagram, X, and Facebook with no reply. On October 6, 2024 Remi charged by bank account $99 for a "renewal fee". Remi continues to say they are working on my order. AVOID THIS COMPANY. They have taken over $300 from me and not delivered any product.

Went smoothly, great fit, and easy to sleep in. I'm very happy with these night guards and definitely recommend them. I've tried so many and these are great.

Remi is EXCELLENT! I am VERY happy with my new retainers. The process was smooth and even provided personalized assistance, answering my questions and providing tips. I can high recommend them and plan on using them again in the future.

I would give 0 stars if possible. This company continues to charge me and provides NO PRODUCT. DO NOT TRUST this company!

Absolutely phenomenal true to their word works amazingly everyone who has this problem with teeth grinding this is the way to go Remi baby

Absolutely nobody else compares to REMI!!! They have completely changed my life and improved my dental hygiene sleek fit not too bulky and comfortable as well as affordable

Great customer service (although not always the most timely - had to wait weeks to get a virtual appt) that was abel to help me get the correct impressions. After my first set was not cleared (via photo/email), Remi sent another impression kit (free) with the condition that I schedule a virtual appt to make the 2nd set. Unfortunately, the only available appts were WEEKS out. So I had to wait even longer before I could get my night guards. The appt was successful and I was able to ship my impressions out the next day. I do feel like the wait to the receive my impressions was also exceptionally long. Once I did receive them, however, I was very pleased! I got the middle width and they are MUCH thinner than any other night guard I've had (either through my dentist or another company). Super comfortable!

TWO KITS INTO THIS THEY ATTEMPTED TO CHARGE ME FOR A RENEWAL WHEN I HAD YET TO RECEIVE EVEN THE FIRST GUARD. WHEN I EMAILED (THREE TIMES IT TOOK FOR A RESPONSE) A RETENTION SPECIALIST EMAILED ME CITING FINE PRINT IN MY FINAL PURCHASE THAT I AGREED TO BE CHARGED FOR 2 GUARDS BEFORE CANCELLING MY SERVICE. I RECEIVED NO SERVICE AND NO GUARDS. IM OUT OVER $200. THEY REFUSE TO REFUND EVEN A PARTIAL REFUND. THEIR ANSWER WAS SENDING A THIRD KIT. I STARTED THIS PROCESS IN FEB AND ITS AUGUST I HAVE NO SERVICE/GUARD AND HAVE BEEN CHARGED OVER $200. THE CUSTOMER SERVICE IS ABYSMAL AND THE REVIEWS I HAVE FOUND ARE SCRUBBED TO MAKE THEM LOOK POSITIVE BUT ANY TRUE REVIEW WILL TELL YOU THIS SERVICE/BUSINESS IS TERRIBLE AND WILL STEAL YOUR MONEY. A COMPANY THAT IS GOOD AND HAS GOOD CUSTOMER SERVICE DOESN'T NEED A RETENTION SPECIALIST AND FINE PRINT THAT LOCKS YOU INTO CHARGES WITH NO PRODUCT/SERVICE. PLEASE DO YOURSELF A FAVOR AND AVOID THIS FRAUD.

I really enjoyed the night guard and the process to get it. You get 2 night guards, I got top and bottom, and they fit really well. The process of doing the impressions is also really good, you schedule a zoom call and they are super helpful. Customer service also responds very fast. Overall very happy with the night guard and the company, giving 5 stars!

Quality product for a great price. Saved me time and money. Orthodontist was asking for well north of 300$ for a retainer replacement. Remis are better quality, and are a fraction of the cost.

Completely disappointed with this company, they cannot even return phone phone calls. Tell me that they can’t use all my impressions and have me waiting for a night guard that is never arriving. I would like a full refund, but from reading all the complaints, they will probably charge me again for nothing. I’m glad I didn’t get the subscription and just tried it out first.