4.6
87% of reviewers would recommend to a friend
Remi
4.6 • 674 Reviews
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4.6
87% of reviewers would recommend to a friend
Remi earns mixed reviews: many say the custom night guards and retainers work—thin, comfortable, and durable enough to ease grinding, jaw tension, TMJ pain, and morning headaches—while multiple reports flag serious weaknesses. Strengths include snug, low‑profile fits, clear instructions with Zoom assistance, and dentist‑comparable results; weaknesses include long production delays, inconsistent quality control (misfits, wrong items), and aggressive, hard‑to‑cancel subscriptions. Buyers prioritizing comfort and at‑home impressions may be satisfied; those intolerant of delays or strict subscription policies should proceed cautiously.
AI summary based on Thingtesting reviews
6mo ago
was skeptical ordering online and got nervous when the first guard felt odd. Their support team guided me through adjustments and I ended up loving it.
6mo ago
My order was delayed due to the holidays which was a bit stressful.However once it arrive the process was super easy and the guards fit perfectly and felt very comfortable to wear.
6mo ago
I have been using Remi night guards for a few years now. They are very affordable compared to what the dentist wanted. Their customer service is great also! The night guards themselves are comfortable to use, and I don’t like any contraption in my mouth, so that’s saying a lot. I would totally recommend.
6mo ago
My guard felt uneven on one side at first, so I thought I’d have to return it. Support walked me through sending bite photos and offered a remake. The new one fits smooth and balanced.
6mo ago
I was worried because my bite felt weird with the first guard. Remi analyzed the photos and gave me a free replacement. The new one click into place perfectly.
6mo ago
The overall quality exceeded my expectations. The material feels premium and doesn’t warp even after frequent cleaning. I’ve used other guards before that cracked within months, but this one feels like it’ll last. You can tell it’s built to hold up.
6mo ago
I was surprised by how lightweight yet strong the guard feels. It’s easy to insert and remove, and the edges are rounded for comfort. After several weeks, it still looks brand new. I’m very happy with the durability so far.
6mo ago
I was annoyed because I accidentally messed up my first impression. They didn’t charge me for another kit and even guided me on a video call. Final guard fits way better than expected.
6mo ago
the guard was made with precision. It molds perfectly to my teeth, and the finish is smooth and professional. After several weeks, it still feels the same as day one. Definitely not something flimsy or cheaply made.
6mo ago
I wasn’t sure what to expect from an online kit, but the final result felt like something straight from my dentist. The edges are smooth, and the material feels durable but flexible. I’ve been using it nightly, and it still holds its shape perfectly. The craftsmanship shows real attention to detail.
6mo ago
Had to leave a review because the process started rough. my impression kit came with dried putty. I messaged them and they sent a full replacement kit overnight. Once everything was sorted, the final guard turned out great. Happy with how they handled it.
6mo ago
The whole process was faster than I imagined for something custom. The impression kit came early, and I received my finished guard shortly after returning it. It’s nice to deal with a company that sticks to their stated timeframes. Very reliable.
6mo ago
The quality of the guard really impressed me. The material feels sturdy yet comfortable enough to wear through the night. It fits securely without feeling bulky, and it hasn’t shown any signs of wear even after several weeks. It feels just like a professional-grade product.
6mo ago
I liked that they didn’t overpromise on shipping times. They gave a realistic estimate, and my order arrived right within that range. The communication between each stage was clear. It’s a professional approach that builds trust.
6mo ago
Delivery was timely and the process felt well-coordinated. My impression kit was shipped quickly, and I got an email once my molds were received. The final product arrived within the expected window. Everything felt smooth and well-timed.
6mo ago
Thought I’d have to chase them down after a billing hiccup, but they fixed it right away and refunded the duplicate charge. The guard itself fits nicely now. Not a perfect start, but the resolution was smooth.
7mo ago
I really appreciate the service I received. I had diffulty doing the molding but Remi helped me out and they fit perfectly and are very comfortable. very high quality. I am on my third pair. I definitely recommend using Remi

9mo ago
2nd link: https://thingtesting.com/brands/remi/reviews I no longer wake up with a sore jaw or headaches since using this night guard. The comfort and fit are excellent, and it’s easy to wear all night without issues. It’s made a huge difference in the quality of my sleep. I finally feel rested and pain-free in the mornings.

9mo ago
I purchased Remi’s ultrasonic cleaning device in May and by September it had completely stopped working. A device at this price point should last far longer than three months. When I reached out for help, I was told the warranty is only 45 days, which is shockingly short for an electronic product that is meant to be part of a daily routine. Instead of offering solutions, repair options, or even advice, customer support simply directed me to buy another one. That is not support, that is a cash grab. The dismissive response was even more disappointing than the device failing so quickly. If you are considering this product, be aware that the durability is questionable and the company does not stand behind it. I will be purchasing from a different brand that values both product quality and customer care.

Teeth were whiter after use so it works :) After the first time I sent in my molds, I was accidentally sent a night guard instead of a teeth whitening kit. I reached out to customer service and they immediately sent me a brand new kit - they were so lovely and quick.
Feedback
It was a lot of effort to make the molds of my teeth! They give you two types of clay in plastic packaging that you have to mix together and then quickly get into your mouth where you have them in your mouth for five minutes so that they can dry and form the impressions of your teeth. They have great clear instructions but I made my first set, sent them a picture as instructed and got the feedback the next day that they weren't good to use so had to go through the process again. Then there was a long wait to ship out my molds and get my custom impressions back. For a teeth whitening product - I'm not sure that I fully understand why a custom fit is so important. I was also initially a bit thrown off & surprised that the whitening gel it comes with comes with instructions to leave the gel on your teeth (and the whole invisalign set in your mouth!) overnight. I've only ever used whitening products that stay on for max 30 minutes so it just got me a bit nervous about leaving all that in my mouth for me to essentially eat for so many hours. I also feel like my saliva would pretty quickly get to all the gel so it just feels like an uncomfortable exercise of diminishing returns for me. The founder did end up reaching out to me and explaining that the product is meant for those with sensitive teeth so the overnight exposure time gives the milder gel formula time to do its work with the custom fit to ensure comfort over the long wear time :)
