Pat McGrath makes a variety of makeup collections.

Pat McGrath

I have the first three Mothership palettes, yes the $128 palettes that only have 10 colors. They're not bad, they're just not worth the price point. This being said, they are very beautiful shades that blend so seamlessly with very minimal fallout. 

I will probably never buy from Pat McGrath again. I will especially never buy from Pat McGrath again online. After reaching out to them multiple times and never hearing back, and also not being able to find a single phone number on their website to contact them, I concluded this brand just doesn't give a damn about their customers. The sad thing is that the products are high quality, but I don't want to purchase anything from a brand that seems to be not only very unorganized, but also lacking in any customer service at all.

I had probably the worst experience I've ever had with a brand when I ordered from Pat McGrath. Around Black Friday this past year, there was a $12 lip product sale and I knew it was my chance to try this luxury makeup brand that I had had my eye on for a while. I placed my order for two lip glosses and one lipstick, and even told my friends about the sale right after because I was so enthused about the products.

I received an order confirmation email. I had ordered the lip products to my parent's home, since I currently live in a city where porch pirating is a big issue and I knew I would be returning there for the holidays. I never received a shipping confirmation. This means I NEVER had the ability to track my order, which was crucial for me since I needed to know when it was arriving so I could notify my parents. I believed the package hadn't been shipped yet and I started getting worried.

Then my friend, who ordered the same lip glosses I did AFTER I ordered them, received her lip glosses. I still had received no word. Then I received an email saying I was getting a refund for the lipstick I had ordered. I was upset, but made peace with it since the items I wanted the most were the glosses. I reached out to Pat McGrath via email about the status of my order, received an auto-generated reply, and then never received an email with an actual response from a real person.

I got home and my parents told me the products had arrived. Again, I had no way of knowing the products had been delivered since I NEVER received a shipping confirmation with a tracking number, and I NEVER received an email confirming delivery. To make matters worse, when I opened the package, I found one lip gloss and one lipstick. So I received notice of a lipstick being refunded but was instead shorted a gloss, one of the products I wanted the most.

After this whole annoying experience, I sent Pat McGrath another email (they don't have a phone number listed on their website) detailing my entire horrid shopping process because I expected more from a luxury makeup brand. I received another auto-generated reply saying they were busy and would get back to me, and they never did.

Pro: 

Highly pigmented shadows. Love the Divine Rose lip liner. Workable buildable foundation that smooths my skin. 

Cons: 

Awful customer service through the website. Return process was a pain. Totally overpriced. No diversity with the color stories of the palettes. I will only buy these products if I find stuff at Marshalls because I'm still so annoyed with the way I was treated by this "luxury" brand. Oh, I tried to give this brand another shot and I bought a palette from Sephora. When the palette arrived, a pan towards the middle was shattered. I'm not sure if it's Sephora's fault or the fragility of the palette. I promptly returned it and swore to never buy PMG unless it was on deep discount. Deep deep discount. 

The pigment in Pat McGrath products is insane! I personally love her glosses & highlighter!! The packaging is super high end & looks like a designer brand. This would make for a great gift. 

Pat McGrath reviews