Annika ALevel 3 17 Reviews
I had probably the worst experience I've ever had with a brand when I ordered from Pat McGrath. Around Black Friday this past year, there was a $12 lip product sale and I knew it was my chance to try this luxury makeup brand that I had had my eye on for a while. I placed my order for two lip glosses and one lipstick, and even told my friends about the sale right after because I was so enthused about the products.
I received an order confirmation email. I had ordered the lip products to my parent's home, since I currently live in a city where porch pirating is a big issue and I knew I would be returning there for the holidays. I never received a shipping confirmation. This means I NEVER had the ability to track my order, which was crucial for me since I needed to know when it was arriving so I could notify my parents. I believed the package hadn't been shipped yet and I started getting worried.
Then my friend, who ordered the same lip glosses I did AFTER I ordered them, received her lip glosses. I still had received no word. Then I received an email saying I was getting a refund for the lipstick I had ordered. I was upset, but made peace with it since the items I wanted the most were the glosses. I reached out to Pat McGrath via email about the status of my order, received an auto-generated reply, and then never received an email with an actual response from a real person.
I got home and my parents told me the products had arrived. Again, I had no way of knowing the products had been delivered since I NEVER received a shipping confirmation with a tracking number, and I NEVER received an email confirming delivery. To make matters worse, when I opened the package, I found one lip gloss and one lipstick. So I received notice of a lipstick being refunded but was instead shorted a gloss, one of the products I wanted the most.
After this whole annoying experience, I sent Pat McGrath another email (they don't have a phone number listed on their website) detailing my entire horrid shopping process because I expected more from a luxury makeup brand. I received another auto-generated reply saying they were busy and would get back to me, and they never did.
Feedback
I will probably never buy from Pat McGrath again. I will especially never buy from Pat McGrath again online. After reaching out to them multiple times and never hearing back, and also not being able to find a single phone number on their website to contact them, I concluded this brand just doesn't give a damn about their customers. The sad thing is that the products are high quality, but I don't want to purchase anything from a brand that seems to be not only very unorganized, but also lacking in any customer service at all.