Outlines reviews and discussion

Terrible company. At first, I received the product (shower curtain) and it is fine, not great. The real issue, though, is the company itself. They have since charged me for my recurring subscription a few times, but I have yet to receive the replacement shower curtain. They even charged me for expedited shipping once, which I didn’t ask for, bringing my total to over $60 for the curtain. I’ve been emailing for months trying to either get my product or get a refund. I only get an AI response that someone will get back to me and no one ever does. I’ve given up and cancelled my subscription and am disputing with my credit card company. Seems like this company started out legit and has somehow become a scam. Love the idea behind it, but don’t waste your money.

At this point this company might be on the brink of collapsing. I’m not sure. I’ve been a loyal outlines recycler since they came on the market a few years ago. I started with the system that had the cotton top and plastic set up, I noticed that cotton started to grow mold, even when they said it shouldn’t, and customer service was amazing and responsive. I switched over to the full plastic liner, while not what I really wanted, it was great that customer service offered me the option. And honestly being on the replens system and doing good for the world with recycling (and keeping my bathroom clean) was important to me. I loved the product and the mission. I was charged for my replacement back in December and it still hasn’t shipped. I got, what I thought was a thoughtful reply from an “Alphonse” who said my order was going out the next Monday. Months pass, no arrival. I reach out again, multiple times, since they default to AI and it’s hard to get someone on the actual other end of the email. FINALLY a reply! Only it’s Alphonse with the same copy and paste reply from months ago….is Alphonse real? Is everything AI on their end? Do they even make this product anymore?!? As a loyal customer for years, I think the day has come where I need to cancel my account. This product no longer arrives on time. It’s impossible to get a reply. I’ll flag it with my credit card company to get my money back since the company is clearly not even operating on a sustainable or human basis. This was a really cool product and offering that they didn’t plan properly for. It’s not worth your time. Buy a fabric curtain and wash it in the washing machine regularly. That’s the route I’ll be going next. Incredibly disappointed as a long time customer.

I was charged for a shower curtain liner replacement on November 2, 2025. The shower curtain liner has still not arrived. I have been emailing them about twice a month, and have only gotten one reply about 2 weeks ago. They said they were going to ship it out, but I still haven't received it. They are very bad at getting back to you about things, only have email as a contact option, and I can't even log into the website because apparently I didn't have a password saved, and the "reset password" link doesn't generate an email. I am out $40 for nothing.

I love the idea of businesses taking the burden of recycling off the customer and taking on the responsibility but unfortunately, the Outlines shower curtain and liner is not working out for me. I've only had the shower curtain for a couple of months and the "keep" part of the curtain has grown a really nasty mold. When I first received it in the mail and saw the product I felt like this would become a problem. The fabric is thick and takes takes forever to dry even though we always have the fan going and we stretch it out after we shower. I noticed little black spots within a month and it continues to grow, even though I put it through the washer. It's the worst on the underside of the flap that attaches the liner. I wish I could recommend this brand because I've been looking for a liner that is recyclable and more eco friendly but I don't want to have to constantly deal with a moldy curtain.

I love this system! I bought it twice when I needed to move!

I have the Outlines shower curtain, it does what it was meant to do! No complaints, but I'm not head over heels for it, either. Love their mission, too!

I really wanted to love these shower liners. The idea is great: Design recyclable, antimicrobial shower liners. However, the liners are so rigid and take up so much space that it's like having another person in the shower, but without the soapy fun. My shower is small enough without these getting in the way. Gave it three stars for the company's ethos.

I ordered this after learning about it here on Thingtesting. I like that the top of the curtain is fabric (because that part rarely gets dirty on a plastic liner), and that the bottom detaches. I haven't sent back for recycling yet, but getting rid of my guilt of throwing away a plastic liner is nice, and having the auto-replenishment is helpful. The liner portion is non-toxic which is also a bonus.

Received a shower liner that was missing anchors and didn't fit. Customer service took nearly two weeks to get back to me, sent me super unclear instructions, and then rejected my refund request after taking my product back from me. nice product mission in theory, but this company really needs a better customer service team.

Keeps my shower feeling clean and looking great. Love that it's better for the planet.

I've had this product for over a year now and have come to appreciate its perfection: it's a real luxury upgrade to the bathroom. It lets in the perfect amount of light somehow and gives the shower a feeling of being deeper and richer. Even the way the shower hooks slide feels weighty and luxurious. The shower curtain is always clean, thanks to the responsible replenishment system. It makes you really think about how having all of the stuff of life designed to the nth degree actually improves your life materially.

Great mission and product!