Nutr reviews and discussion

I ordered the Nutr family 1200ml size directly from the Nutr website and received it today, May 2, 2025, but what I received was obviously a counterfeit so I started researching and I found on the BBB website that the company is actually out of business. What I received did not come in a Nutr branded box. The “instructions” were not branded as Nutr, were very difficult to understand, were obviously written by someone with limited English skills, didn’t give directions for making nut milks, but instead gave directions for making soy milk with weird ingredients like lilies. I saw photos of an unboxing of this product from years ago and it came packaged in a beautiful box with the Nutr logo and photos on the box. The box my product arrived in was a generic soy milk maker box. If you search around the Nutr website, you will eventually find a photo showing a side by side comparison of their 3 varieties of machines from their original product lineup. The one I bought, the family size 1200 ml, being sold now, looks different than the photo of what it looked like originally. I tried calling them but there is no answer. I also emailed them. From my research, they don’t answer calls or emails. I called my credit card company and reported my item as counterfeit. Visa will try to contact them and the company has 14 days to respond. The charge has been put on hold for now but if they don’t respond in 14 days, the charge will be dropped entirely from my card.

The unboxing was beautiful! As well I am so happy to have a product that can make fresh plant based milk daily AND looks sleek and beautiful on my kitchen counter next to my Nespresso machine! I make oat milk, coconut milk! I have also made coconut milk margaritas so delish! It’s nice to know the knowledge of the ingredients vs store bought milk with emulsifiers and preservatives. This you know you are making fresh milk daily and it’s delicious and healthy and fresh! It even comes with a recipe book!

Stay away from this company. Along with hundreds of other people we funded their kickstarter. They disappeared with our money and never looked back. I tried reaching their customer service so many times but they never answer. When they do, it's a templated response to get you to shut up. Abysmal company, just look at their social media - it's either blocked from comments or infested with complaints.

I am going through the same thing. I ordered in May and when I didn’t get a shipping confirmation I emailed customer service. It has now been over six weeks and I’ve emailed numerous times and I haven’t received one reply. When you call the number it is disconnected. Hmm… Do NOT buy from this company! They are clearly out of business. I’m working with my bank to get my money refunded. What an awful way to scam people.

It's a great idea and a wonderful product for people who want full control over their alternative milk product. However, the price and effort wasn't worth it for me and I could use a good blender to achieve the same result,

I have mainly bought non-dairy milks being vegan and sometimes made almond milk. I was not crazy about buying though because of the price, ingredients, and packaging. There are several brands to choose from to make nut milk. I have known about the nutr for some time and had money from online work saved to use for a bigger purchase. I purchased the nutr oasis version. Upon first using, I had no clue how to press the setting. I figured it out soon after and am content with the milk that is produced from using it. I wish it could do more, but it is fine for what I am using it for currently. It is easier to clean and less machine to handle than the other brands. Downside on this version is where the plug in cord is on the oasis when having to clean it.

I didn't want to love this as much as I did but it's super satisfying to make a fresh cup of nut milk in just a couple minutes! It doesn't make a lot at a time so you have to run a couple batches through if you want to have some to save for later. Is it a home accessory that I need? No. Is it one that I show every friend who comes to the house... Yes.

The idea of being able to make on-demand, know-everything-thats-in-it nutmilk was a no-brainer for me. I have been using it for about 6 months and am generally happy with it. Pros: You control exactly what goes into your nutmilk. The device comes with great recipes and inspiration for inventive drinks. It is super quick and easy and allows me to save in the long-run on non-dairy milk purchases. Much better than the longer process of soaking, straining, and heating traditional homemade nutmilk. Cons: It's not cheap, so it's going to take a little while for the pricepoint to balance out from your store bought nutmilk budget. Cleaning the device could be easier - the main tin is not removeable from the base and can be hard to clean because you cannot get the apparatus wet. Although it has a 'self-cleaning' feature, I find that it doesn't do a great job and I still bring it over to the sink to give it a swish-and-swirl after each use. It only makes 8 oz of nutmilk at a time and you have to let the device rest after two cycles, so it isn't going to replace your family's carton of almond milk on a regular basis. It is also very loud and sporadic, so if you are using this early in the morning or in an office setting, you'll be disturbing those around you :)

Used the product for the first time. It doesn’t work and appears to be leaking. Contacted customer service via email. I’m hoping I get a reply and resolution after reading the reviews. The customer service phone number is a Google number.

I am not satisfied with the product and found it did not meet my expectations. The process to initiate a return has been less than ideal. I have encountered significant delays and a lack of clear communication from their team, which has added to my frustration. I believe it would be beneficial for future customers if the return policy and process were clearly outlined and streamlined. Improving the responsiveness and support from your team would greatly enhance the overall customer experience. Do not buy the product if you are unsure of keeping it.

Loved this product but stopped working after a month. After supplying them with images and videos as they requested, it took months to get a proper response- they just kept stringing me along. I had to work with my credit card company to get a refund. Decided to research them and the product isn’t even UL listed as required by law. They are rebranding someone else’s product manufactured overseas that sells for much much less. Avoid them.

Loved it while working Stopped working after a month’s use Only way to contact Nutr is via email No response

Sadly, like others, with the investment so high (for what can be done with the vitamix) the machine stopped working regardless of gentle use and following all washing and storing instructions. No word from nuttr customer support, annd no videos on their site anbout what to do when it stops working completely. and now it’s being put in the trash. Sad face to the nuttr, don’t waste your money. The only part that still works is the little mesh basket I use to strain the milk I make in my 35 year old vitamix that my grandma gave me!

I bought this machine based on good reviews on the whole. Unfortunately, after 4 months of gentle use, it stopped working, I’ve tried to contact customer service for 2 weeks to no avail. No response . Extremely disappointed with lack of support from Nutr. I found the controls unreliable, selecting each mode difficult to touch control, sometimes not responding as well. Very expensive when you buy from Canada with almost $40 in duties on top!

Terrible product. This is just a blender. The product I was sent leaks and the single button to change modes is a bad design and does not work. Their return policy is ridiculous .