LolaVie reviews and discussion

I’m reviewing the company and their terrible customer service. They totally suck. I ordered once from them and never got the order. I finally emailed them and we went back and forth bc they said that the products were shipped but i didn’t get them and that’s on them. Finally they believed me so i decided to do a second order. They got every single thing wrong in the order and same thing they gave me a hard time about their mistake and to be honest Im in the middle of being treated for cancer and i just didn’t have the bandwidth to email back and forth. I will never buy from them again and i will tell everyone how terrible the customer service is. Especially Jennifer Aniston.

I ordered lolavie shampoo and conditioner..... I had high hopes for this shampoo and conditioner, but unfortunately, it was a complete letdown. From the very first use, I noticed the shampoo left my hair feeling dry and stripped, almost like it had removed all the natural oils without replenishing any moisture. The conditioner wasn’t any better. It had a watery consistency and did nothing to detangle or soften my hair. Even after leaving it on for the recommended time, I want to mention that i do have beautiful soft hair. Overall, this was one of the worst hair care products I’ve ever tried. I wouldn’t recommend it to anyone, especially if your hair needs extra hydration or care. Save your money and look for a better alternative!

After reading the other comments and the overall rating of 2.7 I was surprised. You automatically think when a "star" creates a product that it's amazing, especially when you're a fan of them and want to support their product. I do use the light hair oil and leave in conditioner. I do like the smell as it is very light and fresh. I feel they both work with my hair and really have no complaints. The product does not contain as many chemicals as others which is why it might not be at the top performer for everyone. I use an app called "Yuka" which when you scan the bar code of a product it will tell you where it ranks out of 100. The conditioner (see picture) ranks 65 out of 100, which is considered good. I try and purchase products with less harmful chemicals and Lolavie comes close. Most hair products have harmful chemicals including dyes and fragrance. It seems the healthier the product the less it works.

Glossing detangler is a miracle worker. Smells wonderful and is reasonably priced for a good hair care product. So excited that it will soon be available at Ulta. But also had zero issues with shipping.

Used bi-weekly, is very nice yet frustrating as my 48" of very thick hair requires much more than an expensive thick plastic small square bottle of conditioner where a dry air environment combined with cold climate requires. So much more. I'm torn....Being a Utah resident, I assumed her products would be "golden " to my dismay, it too is a sufficient product sent in recycled paper, thick plastic and a price tag that guarantees her a constant supplement to her income. The oil is okay, the leave in treatment stay away... the shampoo and conditioner are nice bi-weekly. The hair brush is an awesome idea but doesn't assist thick long hair, most likely catered to thin medium lengths or shorter. Hope this help.

I am sorry, but I had VERY high expectations for such a HIGH priced product that is endorsed by a celebrity--Jennifer Aniston. I paid $100 for the shampoo and conditioner which were the large size. Every single time, I have tried them, they leave my hair extremely dry and frizzy. Just looks like SH--!!! I am sorry, but I do not know what these products are doing to my hair, but they are NOT making it better, or shiny, or in any way that looks healthy. I have products that are one fifth the price that leave my hair looking much better. How on earth did this product get sooo much hype to begin with???

I wanted to love LolaVie but my experience with the LolaVie Restore & Protect Travel Kit left much to be desired. Although initially excited to try these travel-sized products before committing to full-size, I found them ineffective for my hair. The detangler included in the kit was a saving grace, as I found it necessary- the shampoo and conditioner left my hair tangled and dry. I echo the sentiments of other reviewers regarding the cheap quality of the components, which unfortunately gives the impression of hotel-grade products. While the citrus scent is pleasant, its fleeting nature leaves much to be desired in terms of longevity. Overall, my experience with these products was underwhelming. Unless significant improvements are made to the formulation, I cannot recommend this product and will not be repurchasing it.

I finally got around to trying LolaVie after a long wait -- I picked up a travel kit that included the brand's four primary products (shampoo, condish, detangling spray, and serum). I was genuinely surprised, and pleased. For reference, I have super dense, very (VERY) long, curly hair. I also have a history of scalp eczema, migraine, and allergies -- I am consequently highly skeptical of ingredients and FRAGRANCE. Honestly, I didn't have high hopes for LolaVie given my hair type and scalp issues. Also, my hair doesn't look or act anything like Jennifer Aniston's, LOL. The ingredient list pulled me in. I found the fragrance mild, even pleasant -- it's citrus forward with a sweet herb background (think rosemary or clary sage, rather than mint or oregano). It has absolutely no "spice", "musk", and only the faintest hint of cream/vanilla. It smells very clean, which is what I prefer. The scent strength is probably 3/10 and the staying power 6/10 (though my hair tends to retain scent). It DID NOT trigger my migraines or allergies. Overall, this scorecard is excellent. Shampoo -- a mild, non-stripping shampoo. I will probably continue using it for the time being in conjunction with Act&Acre original (which is definitely more clarifying while still being gentle). LolaVie is in my estimation an excellent "maintenance" shampoo, which is good for every 2nd, 3rd, or even 4th washday (depending on your schedule). You'll eventually need a clarifier, though. You also can't expect a literal "squeaky" clean, which isn't necessary for your maintenance washes. I wash twice for every shampoo, and LolaVie is no exception. It removed my pre-wash treatment (Act&Acre) completely with two washes and my hair DID NOT feel dehydrated. Conditioner -- the biggest surprise of the lot. I generally cannot use traditional conditioner (I have to defer to deep treatments as my primary conditioner, plus additional leave-in). This conditioner is medium-weight (imo), creamy, and HIGHLY effective. It takes a minute to wash out (at least if you have thick hair), so be patient and reap the rewards. I didn't think this conditioner would even begin to condition my hair based on the texture alone, but I have rarely been so utterly wrong. Today (day 3) it is still manageable and soft. If you have thin or oily hair, I would condition the length of your hair only and avoid applying it to your scalp ( a good rule for anyone, really), and defer to the detangler spray to condition your roots. Detangling Spray -- the 2nd biggest surprise of the lot. Disclosure ... I have rarely reached for a spray to manage my detangling because I have aggressively tangly hair. I use creams to detangle because otherwise I'd be working it out for half an hour (no lies) and tear my roots, yet I am rarely happy with the outcome. If you're a curly person, you know that the weight of most creams aren't great for your style, even if they do a quick and gentle job of detangling. This spray, seriously, detangled my entire head in just a few minutes. After getting over my shock, I proceeded to finish my washday (easily) 15 minutes early. That is HUGE. I tried it again today (day 3) on my dry hair and it worked through easily, and loosened up my shed hairs without pulling. Perfecting Serum -- I'm not sure what to liken this product to. It's not a styling cream. It's not high moisture. It's only vaguely smoothing. I always use something to help soften my hair (keep it manageable) as a last step, so I used this serum. My hair is soft. My hair is manageable. However, I cannot determine if this serum contributed to that outcome. Maybe? Probably? At the very least it didn't hurt my hair or make it tacky. I'm glad I ignored the mixed reviews and gave it a shot anyway. Grab the travel kit if you want to try without the investment. I'll continue using 3/4 of these items in my routine.

I have tried the shampoo, conditioner, leave-in, detangler and treatment. The shampoo is awful - it just strips my hair and the conditioner does nothing to return any softness unless I add a bit of the treatment conditioner. Even then, I have to use the leave-in to be able to remotely brush my hair. The detangler is awful - does not detangler a thing. I don't mind the smell - it's not the nicest smell but I've had worse. Overall the treatment conditioner and leave-in has allowed me to use the product but I'll never use it again.

I truly wanted to love these products.! I'm afraid the Restorative Shampoo, and Restorative Conditioner did nothing special for my 65 year old grey hair and in fact it wasn't hydrating nor did it leave it shiny, it was just sort of ho-hum. I've read reviews that some really like the fragrance. Personally I don't think it has much of a fragrance at all, which I understand some people prefer. For me there's no reason to re-purchase. I'm going to go back to Living Proof conditioner. I love what it does for my hair and the fragrance is sublime!

I grew up watching Jennifer Aniston on one of my favorite TV shows, Friends. Idolized her! So when I saw she has this line come out I ran to get it, super excited! I am actually going to be throwing out the shampoo and conditioner that I've had for about 2 weeks. It's such a bummer. Paying 38 bucks per bottle. I can usually go 3 days without washing my hair, with this stuff, the next morning after showering at night, my hair is already greasy! The smell is great, but the conditioner doesn't leave my hair easy to brush, the shampoo gives that super clean feeling, but leaves my hair very stiff and dry and hard to work with while washing. I have fine hair, but a lot of it, it's in a bob, so volume is definitely needed, this stuff weighs. It. Down. Don't waste your money, go get something else, TRUST ME such a bummer

For the price, these products are not at all worth the money. I bought the shampoo, conditioner, leave-in conditioner, detangler and hair oil. All of them smell like beeswax and all of them left my hair feeling soft but looking oily. I've used the product approximately 6 times and each time I try to adjust the amounts that I use thinking perhaps I used too much. I get the same result regardless of the amount. I am highly disappointed & will not purchase it again. My much cheaper hair products did a much better job.

I'm surprised the reviews are mostly good. I was not impressed. I've been using the glossing detangler and leave-in conditioner for months and I haven't noticed any difference. It hasn't made my hair fall out, so that's why I gave it 2 stars. But it also smells like furniture polish; it's weird. This is what happens when a celebrity comes up with a beauty/hair care line. Jennifer Aniston doesn't know a thing about chemistry and has probably never even been the one to maintain the hair we all grew up loving (millennial that drooled over Rachel's hair). We gotta stop giving these people our money. It's just a cash grab on their end, the product is lackluster at best.

It smells like fruit loops but very hard to squeeze from square bottle & for first time in my life I have so much film buildup on my hair , dandruff, & much more greasy ness . Def can’t skip washing while using this. Expensive for small bottle too.

The first time I tried this shampoo I did not like it. I wanted to like it so I kept hope and continued to use it thinking maybe after the second or third wash the results would be different but sadly no. In my opinion this shampoo is just average and that is being generous. It's way over priced. $ 60. For shampoo and conditioner would be okay if the products lived up to the hype. Very disappointing

In a word Terrible!! I feel like it's nothing but H20. Really wanted to like the shampoo and conditioner, especially since I got as a gift. Couldn't be more disappointed. Doesn't leave your hair shiny or really feeling clean. I'm sticking with my Kirkland( Costco) knock off shampoo and conditioner. Do Better especially with the price point. Expensive and definitely not worth it.

I, like everyone else wanted to love these LolaVie products I love J.A. Let’s make this clear I have fine hair My hair literally fell out and also broke off !! I was so devastated and traumatized.. as you can imagine a woman’s hair is to me, a woman’s crown ..it was at my 3rd or 4th time using LolaVie that it started to happen for me .. I bought all of the products.. ALL !! And I’m a retired DOD employee on a fix income!!.. I should have bought the travel size and it wouldn’t have been such a lost of money…so if you just lost money on … shampoo and conditioner imagine losing money on shampoo, conditioner, hair restoration oils spray every single product that LolaVie put out I bought like a fool .. But more devastating was the lost of my hair ..thank God it’s growing back but not before having to spend money on hair toppers to cover my hair lost , which was hard cause these toppers snap on and I was left with little hair .. I have pictures I cried every time I washed or brushed my hair and chunks were just coming out.. thank you for allowing me to voice my thoughts and feelings..

Absolute garbage. I have long, thick, healthy hair that is very manageable. I used the shampoo, conditioner, detangle spray and leave-in. After applying the spray and leave-in, my hair felt like I was combing through a bag of rubber bands but thought maybe it would get better after blow drying….WRONG. My Roots were super greasy and my ends were dry and frizzy. Glad I only purchased the travel pack because it’s back to drugstore brands for this gal.

This product is awful. Left my hair dry and brittle. No shine or bounce. I will not use this product again.

I'm sensitive to strong scents. I don't know if the full-size shampoo & conditioner's scent is as strong as the travel size, but it was so perfumey it gave me a headache. I had to rewash my hair to try to get rid of the "odor". Besides the odor, the performance was meh as well... it left my hair dry, flyaway, and stripped of any shine. It's not at all what I expected, and I'm very disappointed to have spent $40 on a 4-piece travel kit that I'll never use again. Why did JA endorse this stuff? It's surprising, especially because Living Proof was the real deal.