July reviews and discussion

After one trip very badly scratched and scuffed. Wheel aboard suitcase is too grave to be usable. Trunk style is just not big enough. Definitely got caught the the hype on how lovely they look. But overall both are useless. Extremely disappointing

I really wanted to like the Carry On Classic but it was disappointing. I love the colour options which are all gorgeous. The best part of the design is definitely the handle, and how you are able to adjust the length at several points (amazing for a short person like me and I haven't experienced this with another suitcase since!). The suitcase moves very smoothly and glides, but that's about it for the good points. Sadly, I'm not a fan of how it's organised inside and the lack of flexibility with removing aspects of it. The case also feels too slim and tight to make good use of the space so I've delegated the suitcase for shorter trips since I can't pack too much. I think great for short trips but difficult to pack anything hard (like shoes), since the hardware in the interior get in the way.

I’m incredibly disappointed with July luggage. Their website claims a 100-day money-back guarantee, but that’s completely misleading! The fine print? You can only return it if you haven’t used the luggage—what kind of guarantee is that? For the high price, you’d expect quality, but after just one trip, the suitcase was already falling apart. Their customer service is terrible, and I hope they’re held accountable for misleading customers. Don’t be fooled by their claims of Australian or UK origins—it’s cheaply made in China. I wish I had read other reviews before purchasing. Your greed will catch up to you July and you will go out of business

Worst product, broke on first trip. To make matters worst their customer service is appalling bad, tried to wear you down with endless emails bullying you into taking a ‘repair’ reluctantly offered a replacement the I finally got my refund. For those who have been stonewalled try this number 03 9917 7530, and persevere.

I ordered a check-in trunk and a carry-on trunk on 9/19. We were in the process of moving internationally and scheduled to close and move out of our house by 9/28 so I paid for two-day shipping. On 9/24 I reached out to July as there had been no indication of shipment. I explained that we were moving out of the house on 9/28. I requested the order to be canceled if the shipment could not be received before 9/28. After multiple emails back and forth I received a confirmation of the cancelation of the order. It was not canceled. I disputed the payment with Chase. The check-in trunk only was received on 10/7. Well after we moved out of the house. There has been no sign of the carry-on trunk. July sent Chase a picture of the delivered trunk at the front door of a house we no longer lived in and Chase denied the dispute. Frustration does not describe how I feel about this process. Stay away! Stay far away. Customer service is non-existent. I have paid for luggage never received! Update: 12/20; Chase reviewed the emails between July and myself including the one noting cancellation from July. And Chase did refund the full amount paid to July. But I have still heard nothing from July.

Terrible suitcase. Broke within 6 months of purchasing. I've now spent 3 months trying to get a refund from July who are trying to pressure me into a replacement. No thank you - I do not want another faulty, low quality suitcase. I echo what a lot of other reviews here say - the quality is simply not up to standard. Completely overpriced with great marketing. If you want a good quality suitcase as an investment, do not buy July.

Judging by the reviews here, it would appear that: the promises made in warranty notices, customer service and product faults, do not make it a very pleasant shopping experience for the customer. If you don't ever use the product then you have some hope of compoensation...but that is not the point of buying this travel accessory!

Do not order! Luggage is very nice looking but they sent a faulty checked trunk luggage with bad locks and will not fix. Only had for a week and never used. No number to call only chat messages. Not good customer service.

This is not a good product. I guess my comment got filtered out so sharing this again. Here are the reasons it is not good: 1. The interior design has protuberances which reduce the space for how much you can pack. 2. If there is a bend (due to a few extra clothes) on the side of the snap on computer bag, the snap-on computer bag DOESN’T latch on and stay on. It will keep popping off! 3. The laptop bag is so limited in stretching that it doesn’t fit the laptop wire. If you try to fit it in the zipper snaps! Basically this is not a good design and a waste of money. 4. Be aware the 100 day return policy is bogus - you can only return it if you don’t use it!! Solagar, the other suitcase maker, let me try it for a trip and then we returned it without any issues. So now I have wasted $345 on this poorly made product. No refund!!! July please don’t filter these valuable comments and keep misinforming the public.

I am so frustrated with this incredibly awfully designed luggage. I never write reviews but feel compelled that someone else doesn’t go through what I’ve been through with this. I’ve been locked out of my suitcase twice now from the awful lock system on these things. Stranded in random places without access to any of my things. I’ve tried their ‘tips’ of running through every combination to find the right combo but it’s that the actual lock mechanisms broke after traveling three or four times with these things. I have the checked trunk. Absolutely apalled at the price vs quality, and they won’t let you return it.

These bags are fabulous! They’re relatively light , beautiful , capacious and well constructed. I have the medium and the roller board in magenta with monogram ( which makes them even more unlikely to be mistaken for someone else’s.) Best of all is the attitude of the company. On their second suitcase journey, American Airlines managed to dent in a corner badly. They must have literally thrown it out of the plane and rolled over it with a truck, maybe the plane too. I remembered the warranty but did not have high expectations. July luggage replaced it completely and quickly and with great politeness and trust. They just wanted pictures and got me to send the damaged case back at their expense. It took me a while as I waited for the box that the new one came in and then went out of town. They never gave me a word of pressure- just the new suitcase with monogram. I am a fan for life. ( I cannot say the same for American Airlines. They just wanted to shove some heavy, non matching lesser suitcase at me. )

Super slow shipping, the brand is from Australia the customer service hours and response is slow. The finish of the suitcase seems shinier than in photos and appears cheap compare to the Rimowa finishes. I had a rip in my interior lining after one use the threading work needs to be improved. Although it appears beautiful in photos it was a disappointment. I will be looking for an alternative.