Helix Sleep

4.5 4 Reviews

Helix Sleep designs mattresses for every body.

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Helix Sleep Reviews

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  • Researched on ThingTesting and asked friends for mattress recommendations. I like a really firm mattress and this had some good reviews and comments. As with most online mattress companies there was a simple quiz you could take to determine which of their products is best for you based on how you sleep and whether its just you or a two people, etc. The website suggested two models for me but the two options seemed almost identical so I just picked one. Using the online ordering was pretty easy. There were a lot of upsell options that I had to ignore, but everything was pretty straightforward. Aside from an initial confirmation there was almost no communication from the company about when my item was shipping out. I had to reach out to the company two weeks later for a a status update. The company was quick to respond, but I think it should have been easier to access information about the status of my order. Once the mattress arrived set up was pretty easy, although it was a lot heavier than I anticipated. I wound up hating it. Whatever this company thinks is a Firmness of Level 8 out of 10, they are wrong. It is not a remotely firm mattress. Medium is about the strongest phrase I could give it. The company has a 100 day return policy clearly stated on the website, but what they don't say is that they require a 30 day period of use before they will consider or accept a return. On the website there are a few references to having a "break-in" period with your purchase, but no clear statement about the 30 days and no mention that they won't process a return before that time. Stipulations like this should be as clearly marked all over the website as the 100 day return policy. I am not personally availing myself of the service but they have an option where you can trade one Helix style for another, if you were choosing between two and aren't happy with the choice you made. I'm hoping that the mattress I return will be donated to someplace that can use it, because I hate the thought of it being junked, but they don't guarantee that service.

  • I really like this mattress. We had a casper before and I woke up sore/stiff everyday. I did the sleep quiz and we ended up Helix Dusk Luxe. It's been great for both me and my husband (back sleeper, side sleeper). We experienced a shipping delay and the customer service was meh -- I think they offered me $25 off, which in the scheme of $2k purchase is a little disappointing. We also got 2 free pillows, which are too firm for my liking, but they are nice pillows. But the mattress arrived within a few days of the original delivery date and we are 8 months in and still well rested.

    Feedback

    Customer service wasn't great, but I think the team wasn't equipped with tools to actually help customers with issues. Maybe this has changed?

  • Can't recommend Helix enough! I sleep on a sunset luxe as well as have the standard sunset one in my guest room. Also got one for my in-laws guest room since as I couldn't stay away from it whenever we'd stay over with them. Super high quality mattress and materials and love that they have a quiz that maps you to the one that best fits your needs. I also did a ton of research and they kept popping up as one of the best options.

  • I've tried a lot of bed in box mattresses and this one is by far the best. One of my favorite things is the different options that they have available for you to pick from, plus each of those options have a luxe version as well. It's the only mattress company I'll recommend!

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What is Helix Sleep?

Helix Sleep designs mattresses for every body.