Dutch reviews and discussion

I would strongly caution anyone against relying on Dutch for medications that your pet truly depends on. My dog’s allergy medication was lost in transit, leaving him without treatment for over a week. During that time, his condition worsened significantly—constant itching, chewing at his paws, and a spreading rash. I contacted Dutch multiple times, explained the situation, and repeatedly asked for help. What was most disappointing was the complete lack of urgency. I offered to pay for expedited shipping and requested escalation to a supervisor. Instead, I was told to wait for a standard replacement shipment or purchase another prescription myself, despite never receiving the original medication. Communication was poor, responses were slow, and no meaningful solution was offered. When the replacement was finally sent, it was shipped using standard delivery despite my repeated requests for expedited shipping due to my dog’s worsening condition. I understand that shipping issues happen. What I cannot understand is treating a lost prescription medication the same way you would treat any ordinary retail package. I entrusted Dutch with my dog’s health, and they treated it like a piece of clothing I did not receive in the mail. If your pet relies on timely medication, I would think carefully before using this service.

That’s just wrong, unethical, cruel, neglectful The vet video appointments are always very helpful but everything else horrible. Customer service is a nightmare- no follow up on my order issue, no update. You’d not able to reach anyone to get help- they just don't do it right. I’ve placed an order last Friday , paid for the rushed delivery so my cat feels better soon. Antibiotics and her prescriptions dry and wet food: she has a crystal in her urine and shouldn’t eat the regular food that caused it. Last night ( Monday) I’ve got the delivery to find out it was only her meds. No foods in this tiny plastic package!! Sadly I’ve got notifications my order was delivered- excuse me, where are my kitty foods?? Somehow someone messed up with my order and forgot to include the foods ( 19 pounds weight total) but the meds only.. I’ve made many attempts today to get it resolved but instead of help I’ve got the ignorance at least.. I cannot start her on the antibiotics because she has to have something in her stomach! My poor kitty has suffered and would continue to suffer for how long ? until they finally decide to ship her food. Another 5 - 7 days to to treat her infection and treat her urine crystals. THATS WRONG. TOO BAD. UNETHICAL. CRUEL. NEGLECTFUL.

The business model is promising in theory, but the execution has serious gaps that need to be addressed. Customers should be clearly informed that, even in urgent care situations, prescription medications may take up to a full week to arrive. I was told by both Customer Service and the website that standard shipping would take approximately four days and expedited shipping (an additional $20) would arrive within three days. I chose to pay extra for expedited service, but the timeline was not honored. During the wait, I ultimately had to take my cat to the emergency vet to obtain the necessary medication, defeating the purpose of using this service. As of today, it has been four days since ordering and the prescription still has not even shipped. The lack of transparency and the inability to meet stated delivery windows is unacceptable, especially when dealing with urgent medical needs. Clear expectations and accurate timelines are essential when pets’ health is at stake.

I have four cats, all of whom are included in a Dutch family-membership. So far I have only needed consultations about one cat, who has been sick with a feline herpesvirus flare-up that came after a surgery last November. The cat sneezed and snorted all day, bringing up a large quantity of mucous. The local vet insisted that all he needed was dosing with lysine, which we had tried and he hated and which had done no good whatsoever; she also discouraged the use of famciclovir, saying it had serious side effects and she would only prescribe it after a $500 herpes test. The Dutch vet, by comparison, ordered antibiotics and in a second consultation went forward with famciclovir and the more powerful azithromycin antibiotic to hopefully eliminate what was obviously a secondary bacterial infection. She indicated that, if my cat was still having recurrence of the bacterial infection after courses of azithromycin and famciclovir, he would need to be seen by a local vet to make sure he didn't have a nasal polyp that was causing the symptoms to recur after courses of medicine. She made it clear that she was not against the idea of bringing in a local vet for such examination. Meanwhile, she had examined my cat via my computer screen when I held him up close (this might have been more easily done using a phone). Subsequent to that last consultation, I have had occasion to message the Dutch veterinarian and to ask for help from their online support team; it only required minutes of waiting to receive such support. Having enrolled all four cats in an annual family membership, any of them can be seen by Dutch vets with an extremely short waiting time and without any additional cost for the consultations (only prescriptions or other products will be charged, and they don't mind outsourcing the medicines to other online pharmacies). I feel good about Dutch and intend to use them often, except for vaccines and the like which require hands-on care, or, sadly, euthanasia. I also might use Dutch vets to have my cats seen quickly, while waiting for an appointment with a local vet; or to provide a second opinion, if needed. It is a terrific service and very economical.

To be able to find relief for my cat in a fairly short period of time is such a relief. The vet listened and treated quickly. It gave me peace of mind that I didn’t have to miss work and I could get my pet treated immediately.

If I could provide a zero rating for Dutch, I would. I had a deeply troubling experience with a vet via the Dutch service platform and I feel obligated to warn other pet owners. (1) Vet was late to our scheduled appointment by +/- 4 mins — for 10-min appointment— and made no effort to explain or apologize. Not only was this deeply unprofessional, but ironic, given the multiple reminders to pet owners on various parts of the platform to be "early" by 2 mins, and additionally via text/email. (2) Advisory/Actual consultation: He asked generic questions during the consult (which, fine, precision is largely led by pet-parent responses) — however, what WAS inexcusable was the poor quality of followup. Not only did the follow-up notes reference a different pet's name in the majority of the communication, the medication prescribed also deviated from the discussion (leading to unnecessary need for clarification via message, given my insistence on verbally clarifying the treatment plan twice) AND importantly completely disregarded the symptoms I had articulated for my pet, Chutney. While I immediately raised this issue to customercare alias and left feedback on the platform directly— given this experience, I find the negligence in veterinary care is unacceptable. Our pets depend on us to advocate for them, and I would strongly caution anyone considering service.

Dutch has been a total game changer for me and my dog. My pup is unfortunately prone to ear infections, which used to mean frequent, stressful, and expensive vet visits. Since switching to Dutch, we’ve saved so much time and money — but more importantly, it’s been a far more comfortable experience for my dog. Instead of dragging him into the vet every time something flares up, we’re able to get expert care quickly, from home, with vets who truly listen and care. The convenience is unbeatable, and the peace of mind is everything. If your pet deals with recurring issues like mine, Dutch is hands-down the most stress-free, affordable, and compassionate option out there.

What an absolute nightmare of a customer service experience with Dutch.com. I signed up thinking this was going to make pet care easier but instead, it’s been a lesson in frustration, delays, and the most inflexible prescription system I’ve ever encountered. Let’s start with the vet automatically turning on auto-refills and multiple refills without my consent which you’d think would be a simple fix. Nope. In order to change it, I had to request a whole new prescription. To top it off, the customer service rep I interacted with had the nerve to be condescending, responding as if I was the problem for wanting control over my own pet’s medication. The tone wasn’t just unhelpful, it was smug. I didn’t sign up to be talked down to for asking for basic service. This process has been anything but convenient. It’s clunky, time-wasting, and way too hands-off. The whole reason I chose Dutch was to simplify my life not spend it in an endless loop of vet approvals and prescription red tape for basic flea and tick meds. Dutch, if you’re listening: your system needs a serious overhaul. The current setup is not pet-parent friendly—it’s pet-parent infuriating.

Dutch has been the perfect solution for me and my cat. The vet I interacted with was superb. She took the time to review all of my notes before calling me and was quick to offer to send a prescription over for my anxious boy. It’s also a plus that I didn’t have to physically bring him to a vet to stress him out even more. I received his meds in about a week. She also followed up with me to make sure he’s doing ok. Customer care is out of this world. I received a response to a question I had within less than 30 minutes. Before this, I was ordering his medication through another website, and when I ordered through Dutch’s pharmacy it was HALF the price. I paid for a yearly membership which has some really good benefits, not to mention the unlimited vet calls. I highly highly recommend this service to anyone with pets.

Very useful Doctor was anserwed all my concer lns with my English bulldog within the time alloted. Highly recommend if you have multiple pets in your home.

I am absolutely furious with Dutch, the online pet pharmacy, and I feel obligated to warn every pet owner to stay far, far away from this company. Over the past six months, they’ve been charging my credit card different prices than what I agreed to—without any notification or consent. Check your credit card statements if you use them, because they will sneak charges through and hope you don’t notice. That alone would be enough to lose my trust, but it gets worse. They’ve randomly canceled my pet’s critical medication subscriptions without informing me, leaving my pet vulnerable and me scrambling to find alternatives last minute. They agreed to price match a generic medication, and then days later told me they changed their policy and won’t honor it anymore, claiming the medication is now a “brand” (it’s not—it’s generic and always has been!). Their shifting excuses are absolutely absurd. I was told one thing, and then the terms changed mid-process with zero accountability on their end. Their customer service is downright appalling—unhelpful, dismissive, and routed overseas to representatives who either don’t have access to accurate information or simply don’t understand the situation. No one takes ownership, no one follows through, and their system is a chaotic mess that puts your pet’s health at risk. Dutch is shady, unreliable, and unprofessional. I’m done with them, and I strongly urge other pet owners to protect their wallets—and their pets—and go elsewhere.

I'm so thankful Dutch was here for my cat when I needed them. It's was so convenient and worked great with my schedule. When I don’t have a lot of free time they definitely helped !

Dutch is a great company. I feel so lucky to have found them for my pup Coachella. My pup was struggling with me leaving for work every day and I was getting calls from my apartments complaining. I was able to set up service and schedule a Vet call pretty quickly. He helped me with the correct dosage that helped my dog stay more calm while I'm not there. Thank you for everything I feel so much better knowing I can contact someone for the small things at home and when it is convenient for me.

The business idea behind this website might be a great idea in theory. However, it has been over 24 hours since my dog was seen by their veterinarian. I need a simple incontinence medication for my dog that she's already been taking for years, and now it's been over a full day and I still do not have a prescription in the pharmacy. They don't have it from them either. I keep getting text messages or emails randomly stating that it will take 24 hours. However, that's the same message that I got since yesterday afternoon. There is nobody to whom you can speak. This company is complete nonsense and I will definitely be reversing my charges on my credit card because this is ridiculous. I could've really gone to the vet in person and gotten this taken care of instead of wasting my time with this website.

The platform: I was able to get an appointment quickly, which was nice. However, the app is somewhat clunky and loads slowly, and the UI could use some enhancements. The experience: The vet was late to the initial visit and seemed distracted. At one point, she said, "Sorry, my boss just messaged me." The purpose of the call was to get something to help relax my cat for a cross-country move. I was prescribed medication and also given some Greenies. However, the package I received only included the Greenies. With my move just 48 hours away, and given that this is a stressful situation for an older cat, I messaged the vet. Instead of showing understanding or recognizing the urgency, she referred me to their support team. When I asked if she could phone in a prescription to a local pharmacy — something I thought she would have offered initially — she mentioned it could take their care team 2 to 3 days to send the prescription. It's very strange that the vet couldn't call in a prescription. It felt as though the "chain of command" was more important than fixing the issue. Needless to say, I won't be using this service again. I'll stick with a local vet going forward. It's clear that the convenience came at a cost in my case.

My cat had an eye infection. The vet I spoke to stopped replying to my messages even though I messaged her the minute it got worse. The medication delivery was then delayed even after I paid a $25 premium to overnight it. I had to take my cat to the emergency vet and ended up spending $400. Their customer service didn’t reply to me until TWO days after that ER trip. Their phone like is disconnected. This was a preventable emergency. They don’t ship medications out on weekends, they charge you to transfer the scripts to other pharmacies, their medications are more expensive than Chewy and their customer service doesn’t give a damn. We were in the pet ER for two hours while my cat meowed in pain. Don’t use it, just take your pet to the vet and save both of you some grief.

DO NOT WASTE YOUR MONEY I thought this could be an affordable, quick and easy fix - we have a dog that has severe allergies and need to be prescribed steroids on a regular basis, Turns out.... since I live in New Mexico I cannot get a prescription from the vet, cannot purchase anything on the website, not even the tick medication. Before that information got revealed to me, I paid more than a hundred dollars. It's a scam, unfortunately.

I just got my order of prescription flea medication for my dog and it was so easy. With flea season coming up, I was worried about having to get my dog into the car to take her to the vet. I have trouble lifting her to get her into the car, and our dog gets very anxious whenever we step into the vet office. Thanks to Dutch, I had a quick call with one of their vets and was able to get my medication delivered to me in just a few days. Highly recommend this service!

Getting prescriptions out of these people is costly and difficult. My dog is sick and needs medicine ASAP. My appointment was on Monday and the soonest their service could get me the medicine was Thursday, for a handsome $20 upcharge. I reached out to see if they could transfer the prescription to a local pharmacy because I want my dog to have the medicine today. They say that also takes 2-3 days and will require a $5 upcharge. It then sends me to a payment portal for Dutch telling me I'll receive the medication in a week. I also noticed that there seemed to be a significant markup on the costs of medications. These people offer easy access to telehealth but costly and difficult access to medication, so what's the point?

Complete waste of money for me. Once I signed up and attempted to use I learned they said my state doesn’t allow online prescriptions. Apparently in small print at the end of registration this was disclosed. I attempted to get a refund and was denied. All they can do is give me recommendations. Google can do that. Make sure your state allows prescriptions before signing up. Disappointed