1mo ago
If I could provide a zero rating for Dutch, I would. I had a deeply troubling experience with a vet via the Dutch service platform and I feel obligated to warn other pet owners. (1) Vet was late to our scheduled appointment by +/- 4 mins — for 10-min appointment— and made no effort to explain or apologize. Not only was this deeply unprofessional, but ironic, given the multiple reminders to pet owners on various parts of the platform to be "early" by 2 mins, and additionally via text/email. (2) Advisory/Actual consultation: He asked generic questions during the consult (which, fine, precision is largely led by pet-parent responses) — however, what WAS inexcusable was the poor quality of followup. Not only did the follow-up notes reference a different pet's name in the majority of the communication, the medication prescribed also deviated from the discussion (leading to unnecessary need for clarification via message, given my insistence on verbally clarifying the treatment plan twice) AND importantly completely disregarded the symptoms I had articulated for my pet, Chutney. While I immediately raised this issue to customercare alias and left feedback on the platform directly— given this experience, I find the negligence in veterinary care is unacceptable. Our pets depend on us to advocate for them, and I would strongly caution anyone considering service.
