Dutch

3.3 117 Reviews

Dutch provides a telehealth platform for pets that delivers vet-prescribed medicine and treatments quickly and efficiently.

Shop
15% reward
Dutch Reviews

3.3

Dutch reviews indicate mixed opinions about the service's effectiveness. While Dutch is praised for its convenience and knowledgeable veterinarians, users report issues such as poor customer service and delivery delays. These reviews highlight Dutch's easy access to veterinary care as a significant strength, but also caution potential customers about communication challenges and medication delivery issues.

AI summary based on Thingtesting reviews

Photos

Shop
Review
15% reward

Join to earn a 15% reward

Join Thingtesting to earn a cash-based commission when you shop and review Dutch using our link.

By continuing, you agree to Thingtesting’s Terms of Service, Community Guidelines, and the use of data in the Privacy Policy

Articles

Reviews and Posts

View all 117

  • If I could provide a zero rating for Dutch, I would. I had a deeply troubling experience with a vet via the Dutch service platform and I feel obligated to warn other pet owners. (1) Vet was late to our scheduled appointment by +/- 4 mins — for 10-min appointment— and made no effort to explain or apologize. Not only was this deeply unprofessional, but ironic, given the multiple reminders to pet owners on various parts of the platform to be "early" by 2 mins, and additionally via text/email. (2) Advisory/Actual consultation: He asked generic questions during the consult (which, fine, precision is largely led by pet-parent responses) — however, what WAS inexcusable was the poor quality of followup. Not only did the follow-up notes reference a different pet's name in the majority of the communication, the medication prescribed also deviated from the discussion (leading to unnecessary need for clarification via message, given my insistence on verbally clarifying the treatment plan twice) AND importantly completely disregarded the symptoms I had articulated for my pet, Chutney. While I immediately raised this issue to customercare alias and left feedback on the platform directly— given this experience, I find the negligence in veterinary care is unacceptable. Our pets depend on us to advocate for them, and I would strongly caution anyone considering service.

  • I have four cats, all of whom are included in a Dutch family-membership. So far I have only needed consultations about one cat, who has been sick with a feline herpesvirus flare-up that came after a surgery last November. The cat sneezed and snorted all day, bringing up a large quantity of mucous. The local vet insisted that all he needed was dosing with lysine, which we had tried and he hated and which had done no good whatsoever; she also discouraged the use of famciclovir, saying it had serious side effects and she would only prescribe it after a $500 herpes test. The Dutch vet, by comparison, ordered antibiotics and in a second consultation went forward with famciclovir and the more powerful azithromycin antibiotic to hopefully eliminate what was obviously a secondary bacterial infection. She indicated that, if my cat was still having recurrence of the bacterial infection after courses of azithromycin and famciclovir, he would need to be seen by a local vet to make sure he didn't have a nasal polyp that was causing the symptoms to recur after courses of medicine. She made it clear that she was not against the idea of bringing in a local vet for such examination. Meanwhile, she had examined my cat via my computer screen when I held him up close (this might have been more easily done using a phone). Subsequent to that last consultation, I have had occasion to message the Dutch veterinarian and to ask for help from their online support team; it only required minutes of waiting to receive such support. Having enrolled all four cats in an annual family membership, any of them can be seen by Dutch vets with an extremely short waiting time and without any additional cost for the consultations (only prescriptions or other products will be charged, and they don't mind outsourcing the medicines to other online pharmacies. I feel good about Dutch and intend to use them often, except for vaccines and the like which require hands-on care, or, sadly, euthanasia. I also might use Dutch vets to have my cats seen quickly, while waiting for an appointment with a local vet; or to provide a second opinion, if needed. It is a terrific service and very economical.

  • To be able to find relief for my cat in a fairly short period of time is such a relief. The vet listened and treated quickly. It gave me peace of mind that I didn’t have to miss work and I could get my pet treated immediately.

    Received a free product from Dutch
  • Dutch has been a total game changer for me and my dog. My pup is unfortunately prone to ear infections, which used to mean frequent, stressful, and expensive vet visits. Since switching to Dutch, we’ve saved so much time and money — but more importantly, it’s been a far more comfortable experience for my dog. Instead of dragging him into the vet every time something flares up, we’re able to get expert care quickly, from home, with vets who truly listen and care. The convenience is unbeatable, and the peace of mind is everything. If your pet deals with recurring issues like mine, Dutch is hands-down the most stress-free, affordable, and compassionate option out there.

View all 117 reviews

Alternatives

What is Dutch?

Dutch provides a telehealth platform for pets that delivers vet-prescribed medicine and treatments quickly and efficiently.

In their own words

Dutch is the only pet telehealth company working with 100% licensed vets to support pets and their owners from vet visits to Rx delivery. Founded in 2021, Dutch is on a mission to create accessible pet care at a moment's notice. How Dutch Works: - Membership starts at as little as $11/month, - And includes unlimited vet visits and follow-ups for up to 5 pets! - Answer a few simple questions, pick a time, and get care from a licensed veterinarian at home. - Dutch’s 100% certified vets help you create a treatment plan rooted in the latest science, informed by specialists, and delivered straight to you (with free delivery!). - Dutch puts high-quality care at your fingertips, with vet professionals available 24/7