6d ago
I would strongly caution anyone against relying on Dutch for medications that your pet truly depends on. My dog’s allergy medication was lost in transit, leaving him without treatment for over a week. During that time, his condition worsened significantly—constant itching, chewing at his paws, and a spreading rash. I contacted Dutch multiple times, explained the situation, and repeatedly asked for help. What was most disappointing was the complete lack of urgency. I offered to pay for expedited shipping and requested escalation to a supervisor. Instead, I was told to wait for a standard replacement shipment or purchase another prescription myself, despite never receiving the original medication. Communication was poor, responses were slow, and no meaningful solution was offered. When the replacement was finally sent, it was shipped using standard delivery despite my repeated requests for expedited shipping due to my dog’s worsening condition. I understand that shipping issues happen. What I cannot understand is treating a lost prescription medication the same way you would treat any ordinary retail package. I entrusted Dutch with my dog’s health, and they treated it like a piece of clothing I did not receive in the mail. If your pet relies on timely medication, I would think carefully before using this service.
