Done. provides personalized, judgment-free ADHD consultation and treatment.

Done.

Health & Wellness

A member of their staff was being hostile, rude, and ignorant (Alaba Kehinde). They were treating me for ADHD and wouldn’t let me explain myself before they refused to give me my prescribed medication and interrogated me. They should not be interacting with patients or have a medical license. Alaba should be fired, he is incompetent and beyond rude. He wouldn’t listen to what I was saying and refused to believe anything I said even though I had evidence as to what I was saying. It was a demeaning and horrible experience. I’ve been taking my medication for years and this is the only provider I’ve ever had an issue with and I’m now experiencing terrible withdrawal symptoms after not being allowed to receive my medication. His actions should be illegal. 

Signed up because it is hard to find resources in CA due to the shortage. App sets you up with everything. It isn't until you get inside the 24 hour window of your first appointment that they'll send you an email saying no major pharmacy will fulfill their prescription. I called my health insurance company and the customer service agent had nothing good to say about them. How bad do you have to be for a health insurance company to think you are trash. Immediately cancelled my account and ate the bill. 

Woke up a month later and they are still trying to bill my card. No human will pick up. And if you do any search for their people, the only person I could find on them publically was titled a "chargeback specialist." So they know they are trash and they hire people to be shady. 

Beware, the company is terrible. 

These people are SCUM OF THE EARTH! I warn you, DO NOT deal with them. They steal your money and you’ll get nothing but the run around from them! They need to be SUED, BIG TIME!!!!

Done is horrible. Their site doesn't work. They will steal your money. They make you pay for consultation even if you are not able to get your medication near you and will not refund you if you are not able to get your medication. This place is so erratic and all over the place, better just to find somewhere else. Dont wast your money

they won't let you cancel within 48 hrs and they take  your money. the website is garbage 

Waste of time and money.  had consultation and so far no prescription.  takes 3 days to get any response.  had to fill out HIPPA form and get clearances from a cardiologist and so far nothing.   they don’t read my questions completely and don’t really answer my questions or help me.  Better and easier going to a local dr. they didn’t help me and made me $200 poorer.

I can’t complain! The provider I saw legitimately worked with me. Made my feelings/thoughts/& concerns feel validated.  After having my initial consultation & prescription being sent to a local Walgreens (that yes, did refuse to fill my RX)  I sent a message explaining my situation & asked that my RX be sent to a different local pharmacy. Within 16 hours I had a message informing me my RX was sent to the pharmacy I requested-my insurance covered 100% cost of the RX & I was able to pick it up the following AM. I paid $200 for the consultation & it was more than well worth it. I absolutely LOVE & appreciate my provider for being so caring & understanding! 

It's a pill mill, and a cash grab. Charges $79 a month even after you stop using the service. I thought I would get charged per appointment, but once you have your initial appointment and get a prescription they just keep charging you even if you stop. I've been paying $79/month for a year for nothing. Didn't realize it until my card expired. Taking advantage of people with ADHD because they know they'll forget.

I started Done after seeing an ad, I didnt do my research. I signed up, was prescribed medication, but no pharmacy near me would accept a script from Done. None. Even ones listed on the Done site as approved would reject the script.

The predatory issue happened when I tried to cancel. After clicking deactivate, a popup convinced me to just pause my account. However, what they don't tell you anywhere on the page is that your account will un-pause itself after one month and resume charging your credit card. To make matters worse, while your account is paused, you don't have access to the deactivate account option. So once you hit pause, you are actually committing to another month at least.

I'm out hundreds of dollars with no service provided.

I contacted support, who confirmed this is not a mistake, this is a feature. Below is the most recent email, several months into this saga:

Hi,

Greetings from Done! We wanted to inform you about the process when you choose to pause your membership. When your membership is paused, your account access will be temporarily deactivated for a period of 1 month. After this period, your membership will be automatically reactivated, and you will be charged for the monthly membership as usual.

During the pause period, please note that you will not be able to schedule appointments, communicate with your provider, or request refills. This is a standard procedure to ensure a smooth reactivation of your account after the pause.

If you have any concerns or questions about this process, please feel free to reach out to our customer support team.


Maria Catherine Joy
Done. Customer Success | ADHD, managed

Do NOT use this company. It's an absolute rip off and a total scam. I reached out to Done after seeing an advertisement to seek a diagnosis for 200$. Totally misleading ad because after the diagnosis you'll be immediately signed up for 80$/month membership payments. On top of that they will not inform you that most common pharmacies WILL NOT work with them. The first week of my membership I spent waiting for my prescription to be filled. When I reached out to them about it they told me my pharmacy (Walgreens) and most other common pharmacies will not accept prescriptions from them anymore. At their request, Monday of the second week I sent them the name of a pharmacy they could contact under my insurance. Friday of that week I reached out again asking if they had heard back and if they hadn't to just refund me my membership fees so I would go elsewhere. Monday of the third week I heard back from them saying they couldn't get a hold of the pharmacy, so I sent them a list of the pharmacies my insurance accepted that weren't cvs or walgreens or others like them. I still hadn't heard back from them by Friday, so I demanded that I get a refund and to cancel my membership and remove my payment information. They gave me half of my membership fees back ($40) for wasting three weeks of my time and putting me through immense stress and hassle. I will be disputing that payment since I did not receive the product I paid for, but I doubt I will be getting my money back. This company is unethical. It's clear to me that they did not really pursue assisting me in contacting the pharmacies that I provided or helping me to find a pharmacy that would work with them and my insurance because I wouldn't pay out the posterior to have them ship my medications to me from their pharmacy. Not only that, they should be up front in disclosing the fact that so many pharmacies will not work with them. Literally go ANYWHERE else but here. Save your money, time and stress.

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