They charge monthly and still refused to provide any service for months.
At first, it seemed fast and convenient. I met with a doctor who prescribed me Adderall for my ADHD. He mostly sent refills when requested. However, he would not meet with me after the first appointment. I would schedule appointments and he would cancel them and make changes to my meds based on my comments. Then, I requested a refill and got no confirmation for days. I requested again, and again, heard nothing. I was out of meds at that point. A few days later, I got a notice that my doctor was not with Done anymore and that I was being transferred. The nurse practitioner they matched me with didn't have availability for 6 weeks. They would not give me a refill in the interim.
I finally met with her and the appointment was good. She adjusted my medication and we planned a follow up appointment for about 8 weeks later. I got confirmation of the appointment multiple times the week before, the day before, and even two hours before. I logged in at the appointment time and I got an error saying the appointment had been cancelled. No information other than that and no warning. I logged into Done and found that it said I was being transferred to a new practitioner. I clicked on the schedule a meeting and there were no appointments available. I scheduled a call with customer service for the next day.
The next day, I logged onto Done and found that my new practitioner had exactly one appointment available and it was 4 weeks away. When they called, I explained the situation. I told them I had an appointment for a medication adjustment that was cancelled without notice. I needed not just a refill, but a doctor who could help figure out the problems I was having, and I needed it sooner than a month from now. The person on the phone apologized profusely and said he would try to find me an earlier appointment.
The next day, I got an email confirmation that my practitioner had changed (first time they'd officially notified me of that) and that my appointment was confirmed for a month from now. I also got an email saying my ticket was being closed because I had an appointment so my issue had been resolved. I replied that my issue was not resolved and that this was not what I had discussed. They replied to the email chain and said they would keep the ticket open, but could not schedule an earlier appointment for me, so what did I want to do. I told them if they could not get me an earlier appointment, then close my account because I'm not paying for a service they're not providing. I heard nothing for several days. Then I got a reply to my email, saying they hadn't heard from me and asking if I wanted the ticket to remain open. I replied that I had responded and I was waiting for their response. Several more days pass. They reply again (all of this is in the same email chain!) saying that since they haven't heard from me, they are closing the ticket and considering the issue resolved.
I went in and manually closed my account. Done is, at best, an open prescription pad, and at worst, a monthly subscription service that refuses to provide service whenever they feel like it. I ended up paying for 3 months where they did nothing for me. They also don't take insurance, so all of that was out of pocket. I would advise anyone not to rely on this service.
