Done. provides personalized, judgment-free ADHD consultation and treatment.

Done. is appreciated for its comprehensive setup and approachable providers, but is majorly critiqued for its poor customer service, deceptive billing practices, lack of reliable pharmacy connections, and questionable legitimacy.

Done.

Health & Wellness

A member of their staff was being hostile, rude, and ignorant (Alaba Kehinde). They were treating me for ADHD and wouldn’t let me explain myself before they refused to give me my prescribed medication and interrogated me. They should not be interacting with patients or have a medical license. Alaba should be fired, he is incompetent and beyond rude. He wouldn’t listen to what I was saying and refused to believe anything I said even though I had evidence as to what I was saying. It was a demeaning and horrible experience. I’ve been taking my medication for years and this is the only provider I’ve ever had an issue with and I’m now experiencing terrible withdrawal symptoms after not being allowed to receive my medication. His actions should be illegal. 

Signed up because it is hard to find resources in CA due to the shortage. App sets you up with everything. It isn't until you get inside the 24 hour window of your first appointment that they'll send you an email saying no major pharmacy will fulfill their prescription. I called my health insurance company and the customer service agent had nothing good to say about them. How bad do you have to be for a health insurance company to think you are trash. Immediately cancelled my account and ate the bill. 

Woke up a month later and they are still trying to bill my card. No human will pick up. And if you do any search for their people, the only person I could find on them publically was titled a "chargeback specialist." So they know they are trash and they hire people to be shady. 

Beware, the company is terrible. 

These people are SCUM OF THE EARTH! I warn you, DO NOT deal with them. They steal your money and you’ll get nothing but the run around from them! They need to be SUED, BIG TIME!!!!

Done is horrible. Their site doesn't work. They will steal your money. They make you pay for consultation even if you are not able to get your medication near you and will not refund you if you are not able to get your medication. This place is so erratic and all over the place, better just to find somewhere else. Dont wast your money

they won't let you cancel within 48 hrs and they take  your money. the website is garbage 

Waste of time and money.  had consultation and so far no prescription.  takes 3 days to get any response.  had to fill out HIPPA form and get clearances from a cardiologist and so far nothing.   they don’t read my questions completely and don’t really answer my questions or help me.  Better and easier going to a local dr. they didn’t help me and made me $200 poorer.

I can’t complain! The provider I saw legitimately worked with me. Made my feelings/thoughts/& concerns feel validated.  After having my initial consultation & prescription being sent to a local Walgreens (that yes, did refuse to fill my RX)  I sent a message explaining my situation & asked that my RX be sent to a different local pharmacy. Within 16 hours I had a message informing me my RX was sent to the pharmacy I requested-my insurance covered 100% cost of the RX & I was able to pick it up the following AM. I paid $200 for the consultation & it was more than well worth it. I absolutely LOVE & appreciate my provider for being so caring & understanding! 

It's a pill mill, and a cash grab. Charges $79 a month even after you stop using the service. I thought I would get charged per appointment, but once you have your initial appointment and get a prescription they just keep charging you even if you stop. I've been paying $79/month for a year for nothing. Didn't realize it until my card expired. Taking advantage of people with ADHD because they know they'll forget.

I started Done after seeing an ad, I didnt do my research. I signed up, was prescribed medication, but no pharmacy near me would accept a script from Done. None. Even ones listed on the Done site as approved would reject the script.

The predatory issue happened when I tried to cancel. After clicking deactivate, a popup convinced me to just pause my account. However, what they don't tell you anywhere on the page is that your account will un-pause itself after one month and resume charging your credit card. To make matters worse, while your account is paused, you don't have access to the deactivate account option. So once you hit pause, you are actually committing to another month at least.

I'm out hundreds of dollars with no service provided.

I contacted support, who confirmed this is not a mistake, this is a feature. Below is the most recent email, several months into this saga:

Hi,

Greetings from Done! We wanted to inform you about the process when you choose to pause your membership. When your membership is paused, your account access will be temporarily deactivated for a period of 1 month. After this period, your membership will be automatically reactivated, and you will be charged for the monthly membership as usual.

During the pause period, please note that you will not be able to schedule appointments, communicate with your provider, or request refills. This is a standard procedure to ensure a smooth reactivation of your account after the pause.

If you have any concerns or questions about this process, please feel free to reach out to our customer support team.


Maria Catherine Joy
Done. Customer Success | ADHD, managed

Done. is a scam. They stole $100 from me. They don't guarantee any service and they don't use any real doctors or certified nurses. Especially now that telehealth ADHD medication has been shut down in most states, this place is just a site designed to steal money and take you on a wild goose chase. Avoid at all costs. 

Over my 9 month experience with Done, I had two providers and each ghosted me for an extended term before exiting and leaving me to restart their consultation process a third time. Refills are never on time forcing you to spend hours every month engaging with their horrendous support process where they allow themselves 72hrs between each reply. No brick and mortar pharmacy will accept their prescriptions so I was referred to an online service which they managed up front but eventually punted me to transact with directly with no notice or coordination, which created another long gap in prescription availability. Altogether too painful and unreliable. 

Paid and asked for my refill on Tuesday at 10am.  Its is 7:30 pm on Friday,  have requested my refill twice today. They keep saying the refill will be sent to the pharmacy shortly, My pharmacy closes in a half hour. Still nothing. 

Thanks you fucking pill mill. 

Scammers. Stole over $400 from me. They never respond, they illegally withhold your records, they don't fill your prescriptions or provide care. Their leading executives just got arrested for fraud.. no surprise there!

Wow. I wish I'd read the reviews here first. I would not have given them my card #. Now I'm genuinely scared. They double charged me for something then just said the charge is non-refundable. I deeply regret getting involved. How is this legal? Isn't there recourse? Some agency that can stop them? 

Didn't refill a (non-adderall) monthly med after multiple requests over several weeks. Terrible customer service. Provider cancelled appointment day of saying they were getting married. Incredibly careless and negligent. 

This company is a scam!  They will charge your card, but you won't hear anything back from them.  I requested a refill on 6/29/23 (same day as when they charged my card $79), and it is now 9 days later in the evening of 7/7/23.  I have not heard anything back from Done other than a generic message letting me know that they're working on it and it might take up to 3 days to get the refill.  It's been 9 days!  This is such a hassle and an absolute waste of my time.  Also, it's expensive for the "convenience."  I added my receipt of payment as proof with my name and claim number blacked out as proof.

I went to telehealth because it was cheaper than my high deductible. That was a BIG mistake! I answered the questioneer truthfully and they had all my medical records. According to them it was worth it for me to have an appointment. $200 later just to be told I need to go to my psychiatrist. They had all my information, they new I had a psychiatrist, why couldn’t they just email me and say, hey, don’t waste your money, we won’t help you. Instead I spent $200 for 15 minutes with a rude ass NP, Samantha O’Donnell, that I could tell was judging me from the minute we were on call. I called the company the same day demanding my money back and they refunded me $30!!! Don’t waste your money like I did!!

Nightmarish Experience: My Journey with Donefirst.com for ADHD 'Treatment'

My experience with Donefirst.com over the span of approximately 5 months has been nothing short of horrendous. The label of "treatment" hardly fits, considering the nightmarish journey I endured while seeking relief for my ADHD. Throughout this time, I found myself trapped in a recurring cycle of despair, as I frequently went for weeks, and at times even months, without access to the crucial medication that is pivotal for managing my condition. This ordeal unfolded while I dutifully honored their monthly fees and faithfully attended every appointment they scheduled.

Despite adhering to all their requirements, submitting timely refill requests, and diligently fulfilling my responsibilities, I was appalled by the profound negligence displayed by this company when it came to addressing my medical needs related to ADHD. The utter lack of responsiveness and medical attention I received during this period was nothing short of a betrayal of trust.

This experience has been nothing short of a nightmare. I found myself abandoned and left to navigate the daunting landscape of ADHD withdrawal on my own, after relying on medication to manage my condition for a decade or more. The sheer irresponsibility and lack of compassion demonstrated by this company are deeply unsettling. Their actions, or rather, their lack thereof, have not only resulted in significant emotional distress but have also exacted a heavy financial toll.

It is with a heavy heart that I label Donefirst.com as a wholly irresponsible and uncompassionate entity. My interaction with them has left me traumatized, emotionally drained, and burdened with substantial expenses. This is not just a personal grievance, but a warning to others who might consider seeking help from this organization. The experience I endured with Donefirst.com stands as a testament to their disregard for the well-being of their clients, and I can only hope that my ordeal prevents others from suffering a similar fate.

Scam. I have an adhd diagnosis from a neuropsychologist and wanted to explore medication options via Telehealth. Medication prescribed cost $367/ month AFTER insurance. So I found a pharmacy with the generic version which was under $100. I've been trying for a week to get them to transfer my prescription and they keep sending me a message saying are you sure you want your prescription transferred? Yes that's what I'm asking. Wasted $200 on a 25 min appt to not recieve care now you're not gonna be getting a story. 

Do NOT use this company. It's an absolute rip off and a total scam. I reached out to Done after seeing an advertisement to seek a diagnosis for 200$. Totally misleading ad because after the diagnosis you'll be immediately signed up for 80$/month membership payments. On top of that they will not inform you that most common pharmacies WILL NOT work with them. The first week of my membership I spent waiting for my prescription to be filled. When I reached out to them about it they told me my pharmacy (Walgreens) and most other common pharmacies will not accept prescriptions from them anymore. At their request, Monday of the second week I sent them the name of a pharmacy they could contact under my insurance. Friday of that week I reached out again asking if they had heard back and if they hadn't to just refund me my membership fees so I would go elsewhere. Monday of the third week I heard back from them saying they couldn't get a hold of the pharmacy, so I sent them a list of the pharmacies my insurance accepted that weren't cvs or walgreens or others like them. I still hadn't heard back from them by Friday, so I demanded that I get a refund and to cancel my membership and remove my payment information. They gave me half of my membership fees back ($40) for wasting three weeks of my time and putting me through immense stress and hassle. I will be disputing that payment since I did not receive the product I paid for, but I doubt I will be getting my money back. This company is unethical. It's clear to me that they did not really pursue assisting me in contacting the pharmacies that I provided or helping me to find a pharmacy that would work with them and my insurance because I wouldn't pay out the posterior to have them ship my medications to me from their pharmacy. Not only that, they should be up front in disclosing the fact that so many pharmacies will not work with them. Literally go ANYWHERE else but here. Save your money, time and stress.

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