Done.
5 months ago
I started Done after seeing an ad, I didnt do my research. I signed up, was prescribed medication, but no pharmacy near me would accept a script from Done. None. Even ones listed on the Done site as approved would reject the script. The predatory issue happened when I tried to cancel. After clicking deactivate, a popup convinced me to just pause my account. However, what they don't tell you anywhere on the page is that your account will un-pause itself after one month and resume charging your credit card. To make matters worse, while your account is paused, you don't have access to the deactivate account option. So once you hit pause, you are actually committing to another month at least. I'm out hundreds of dollars with no service provided. I contacted support, who confirmed this is not a mistake, this is a feature. Below is the most recent email, several months into this saga: Hi, Greetings from Done! We wanted to inform you about the process when you choose to pause your membership. When your membership is paused, your account access will be temporarily deactivated for a period of 1 month. After this period, your membership will be automatically reactivated, and you will be charged for the monthly membership as usual. During the pause period, please note that you will not be able to schedule appointments, communicate with your provider, or request refills. This is a standard procedure to ensure a smooth reactivation of your account after the pause. If you have any concerns or questions about this process, please feel free to reach out to our customer support team. Maria Catherine Joy Done. Customer Success | ADHD, managed
