4mo ago
I run a small business that sells cycling frog. I had met them at the CHAMPS trade show. We ordered a pallet of the drinks from the company. When they came in, it was apparent some of the cases were wet, meaning there was damaged cans somewhere in the mix. As we started to go through to check them out, we found a lot of issues. Broken cans, mold on the inside of the boxes and a few other minor things. We started to take each can out of the cardboard cases to clean and disinfect them. As we did so we started to realize that the company shipped us old product that would expire within 7months of us receiving it. I sent an email to our account manager explaining all of this. My main goal was to switch out the product for fresher cans that wouldn't spoil so fast giving us a change to sell through it so we could re-order. The account manager replied that he would replace any of the cans that were broken (never sent replacements even after we sent photo proof of the damaged cans). As for the replacement on the old product that would be expired within 7 months of receiving it, his response - tough luck for the expiration date, good luck on selling them all by the expiration date.
