Comfrt reviews and discussion

I would give it 0/5 if that was an option but unfortunately it's not. I ordered from this company over a month ago and paid to have shipping insurance and extra tracking. The tracking is not accurate and it took over 30 days for my package to claim it had been delivered to my postal code (not my specific address) .However, I never recieved my package. When I contacted company for assistance, they told me to check the tracking which was incorrect as I said it had been delivered and it had not. They then told me to check my neighboors who also have not recieved my package. Now, they are speaking of making a claim to get my money back, but regardless, this whole transaction has been nothing but a head ache. Do yourself a favor and save yourself the head ache and shop somewhere else.

Their shipping is abysmal. If you don't add $2 insurance to the $8 shipping fee they take no responsibility. Doesn't matter if the product is good if you never receive it

Great product, washes well, sizing generous. I would say boyfriend fit. I shopped all over site after spending 260 on 2 sets found over stock, buy now 62. Score

It’s cozy season, and I started looking for quality sweat sets to wear around the house or out running errands. I chose the Bone color, and on top of it being so cozy and high quality, I also got a lot of compliments while out and about. I highly recommend and will be ordering another set soon.

Absolutely a nightmare, got a set for my girlfriend, she washed them one time and they discolored horribly. Notified Comfrt right away and was told by automated response that someone would get back to me in 3 business days. I did receive a response however the response was that I didn’t report it in time. I have been dealing with this for over a month and still no resolution! Terrible customer service.

Absolutely terrible customer service. They discolored after one wash and they were a gift. They are making it impossible to get them exchanged or money back.

I've been waiting for my order for almost five weeks and when I ask about it I just get told to be patient

SCAM BEWARE!!!! I ordered a set which I got and it was great love the stuff so went back to order more placed them on the pre-order which were due to be sent out in October and still have not received them and it is the end of November. I have sent emails which they respond with we are running behind. Please give us a week to respond. It has been well over two weeks, I get no response. You cannot talk to anybody Nor have any way to get your money back. It is a scam beware.

Terrible customer service. I waited over 10 days for a response. They don’t allow exchanges—only returns—but don’t offer refunds, only a gift card. Extremely disappointing experience.

They ripped me off. $300.00 worth of merchandise. No merchandise ever came. Filing a complaint with the BBB and having my cc company dispute these charges. Don't buy anything from this company!

I purchased on a "pre-order" sale - large order of 14 pieces. Surprised they immediately charged me in July for an 10/4/2024 ship date. Most companies wait until the ship date to bill... I tried to stuff that feeling that I'd been taken aside. On 10/4/2024, they sent out something indicating "unfortunate circumstances" including weather and a possible dock strike would cause a delay to my order. No new shipment date was provided. I thought - hey, I can be patient. ~9 days later I received an email saying "refund" - which was confusing. Apparently, it was not a full refund, simply $10 for being patient - but still no new ship date. Another month went by and I became suspicious. I wrote asking where the update was, noticed that they stopped sending me any emails with ads - but they're advertising EVERYWHERE. I then started to dig and learned the dock strike never happened. I learned they're not accredited by the BBB but they have earned an F rating by them. I went down the rabbit hole digging into those 1 star reviews, learning that LOTS of pre-orders never received their orders. The company apologized for not sending me an update. They told me that they didn't have all the items from my July order date, but I could do one of 4 things - none of them being a refund. Within about 24 hours of filing a formal complaint with the BBB, I received a letter that they would refund my money. I paused to begin notifying the world until after I saw it in my account. BUYER BEWARE!!

First of all I don’t even write reviews, but at this point, I have Order a set And they only ship the top of it Didn’t even get my pants .and then contacting them is not even worth it. No phone number. The email says that two backed up They will get back to me whenever they can. It’s not worth it. One star is even too good for them.

The hoodies are great until they aren’t and then good luck reaching someone for help. The email doesn’t accept messages and no phone number. So you are simply SOL if there is an issue. However, if you don’t have an issue like I did the product is comfy and cute. I just wish I could have reached someone for help when I needed it. I have written this and deleted it many times because calling a business out is not my style but here I am and I’m sad about it. Oh and I can’t cancel my preorder because you only get 7 days to do that. The issue was on the 3rd wash the zipper fell off.

Scam scam scam. This whole company is a scam. Four going 5 months since I ordered from them and have not received anything from them. Ask for refund and nothing. Before you buy from them be sure you have loss cash that if spend , won’t bother you, because you won’t get anything from them. Everything about this company is a lie. Do not waste your money on this scam.

BEWARE / SCAM - DO NOT BUY I have placed an order 2 weeks ago, their website claimed they ship in 3 to 5 days ....as of today my order is not even scheduled for shipping. No customer service phone, no address, it's all through email and they don't even bother to answer. if you post anything on social media they delete it. The only way is to flood the comments to their advertising so at least people can see it. I will report it as a fraud on my credit card even if I have to change the card.

Do not order from this company!! They are a scam! Their customer service does not answer emails and the preorders are a complete scam. I have tried multiple times to get in contact with the company and they do not respond! I have submitted a claim to my bank to get my money back! I will never order from this company again, nor would I recommend to anyone.

My order was suppose to ship 10/25...no respond to emails. Delete comments on Facebook when asked about orders, how they can delete my comments but not email, and asked questions why they promote mental health when they are causing people anxiety and anger. Job well done. NOT

DO NOT BUY THIS PLACE IS A SCAM I PRE-ORDERED AND THEY WILL NOT SEND MY ITEM THEY DO NOT RESPOND I LEFT 20 MESSAGES. THEY USE YOUR MONEY TO BUY INVENTORY THAN WHEN IT COMES IN THEY SELL IT AGAIN TO A NEW BUYER! I HAVE CONTACTED A LAWYER AND BBB THATS WHY THEY HAVE NO PHONE NUMBER.

Ordered in September to receive it by November 2nd. Obviously I have not received it and have not received a response from my email inquiry. The auto response indicated they don’t have any phones, and they respond to emails on a first come, first served basis…unless you send more than one email and your request may be delayed/canceled???? Definitely experiencing issues and can’t figure out how they have such great reviews.