Comfrt reviews and discussion

Bought a pre-order item. I was not happy with the amount of no feedback I was getting through email but I have to say texting customer service has been very beneficial. I pre-ordered an item and I haven't gotten any update as to when my item would be shipped and they were very helpful.

COMFRT is incredible! I absolutely love this collection—the quality, the fit, everything is exceptional and so well-made. As a bigger guy who’s often particular about fit and quality, I can honestly say COMFRT is the best I’ve ever had!

Comfrt is the only clothing brand I purchase from now. The customer service is absolutely incredible and they are very responsive and helpful. All of their products are made with such high-quality and very thoroughly thought through to help with my anxiety and stress. I love that whenever I buy something from Comfrt they donate a percentage of that to mental health charities. This clothing company is doing absolutely everything right and anybody who says anything else is just wrong. This company deserves an award.

I love COMFRT! Amazing quality! I can’t wait to get my hands on more! So comfortable and great color choices!! Would recommend to anyone!

Obsessed with Comfrt! They have the most beautiful colors, a nice range of collections and I love how soft and cozy they are. I also love how big the neckline and hood is! I wear makeup so I love I never have to worry about getting makeup on my neckline! Plus I love that they slightly weighted and they have pockets!!! Best hoodie ever!! I live in my Comfrt sets! 🤍

Its a wonderful product, I placed 3 orders. Terrible customer service & retrun/refund policy. They only give you store credit or exchange. Also, when checking out with paypal, the 30% discount code disappeared, so it charged me full price, when I contacted them, they refused to credit me the amount the order was supposed to be. I will not be ordering again from them, even though they do sell a nice product. Not being able to get a refund is ridiculous.

I put in for pre-order 2 months ago. They won't respond to the auto response email and no updates on my prepaid order. Never again!

If I could give zero stars I would! This is the worst company I have ever ordered from! They are so unprofessional and cant even answer a email regarding an order. I ordered two sweatshirts and two sweatpants a MONTH AGO and still haven't received my order nor a response from their support team! I even tried reaching out on Instagram and they keep saying they are "Looking into it and will have an answer by the end of the day." - False! They still haven't given me an update regarding my order and when I asked for a refund they said wow you are persistent. SERIOUSLY?!?!? Moral of the story DON'T ORDER FROM THEM!!!!!

Preordered a sweatshirt for my daughter after she saw it on TikTok. This was my first mistake. They target young people with their fun ads. It was ordered July 13 and set to ship Sept 2. When i have not received anything by Sept 10 I wrote them. They did respond with a generic message that it was actually Sept 20 Now. I wrote again on October 10 when I still had not seen any shipping receipt or the product. We are now at October 21 and I have no response and no real way to contact them as they do not have a phone number to call. Beware when buying. Full price sales may be different but even on sale and preorder it was still a $40 sweatshirt.

Pre-ordered in July to ship 10/4. Still has not shipped nor will they answer my email for an update. Product may be good but communication/customer service is lacking.

I have order a few times and own 4 sets. I had an issue last order but they made it right. They gave a 30% off and all was good. NOW- I put in a pre order in Aug. and was told Oct 1st I would get the shipment for the 3 sets. NOTHING! So I replied back to one of the sales text I get daily and that person said “ one was shipped Oct 4th and the rest will ship Oct 18 !( only after I was told 2 other dates that have came and went ) I was then told “ our team is on top of this please be assured we are taking care of everything and someone will return your text. Please contact customer service at blah blah blah.. so I did .. you get a return text telling you they will reply with if 3 business days .. 2 WEEKS LATER STILL NOTHING! I have sent 5 emails and still no felt! I made it clear there could be a missing package and just want my tracking ! NOTHING! Do you get my money for 3 sets and I don’t get even a tracking number??? WTF IS GOING ON? This company is using anxiety and mental health to sell their products but TREAT PEOPLE LIKE THIS?? I think it’s time to file a report with the BBB as well as have attorney General for business look into them and being a federal government employee trust and believe there is pull I could use if needed but yet why over $200? It’s the fact that they are either so far behind they need to get more help and answer emails or they need to figure out how to make things right because right now it’s looking like a scam. I planned on ordering 5 more sets but at this point I just want my order or my money back and cut all ties ! All these awesome reviews clearly come from people who have had no issues and for those of us that suffer from anxiety to have a company play games like this, trust and because it is a legal offense to mentally take advantage of individuals in this situation and a providers word is all it will take to get legal action started .. DO BETTER PEOPLE!! Mental health is real and people suffer everyday but this company is exploiting it and using it to their own advantage out of greed!!! I work within the federal government’s Health and preventative care department and all ages all walks of live from children to veterans SUFFER AND THIS IS NO MATTER TO USE TO BOOST YOUR SALES ! You have a great product but your honesty as a business makes it garbage and I will be filing paper work in all sectors against Mr Hudson and his company if I do not have answered by 10/23/24 ! DO BETTER AND BE BETTER!

I recently attempted to exchange an item for a larger size, as the recommendation was to size down, but even after ordering a large, the item was still too small. Unfortunately, I experienced significant issues with customer service. My email went unanswered for over a week, and when I finally received my refund, it was partially issued on a gift card and for less than the cost of an exchange—over $30 less. This experience has been incredibly frustrating, and the lack of communication and resolution has made it much more stressful than necessary. This level of service is unacceptable and does not reflect well on the company’s commitment to customer satisfaction.

I wish I could give it a - 5!! NEVER and I do mean NEVER will I attempt to order from this SHITTE company again!! Not even sure how tro explain the ripoff system they come up with! They keep your $$$ for months and months and I assume sometime in the DISTANT future you may get your order! I ALREADY wrote it off as a lessons learned, but I want to help others so I am wasting a little time to go with the $$$ I wasted!

I’ve emailed several Times and no one will respond. I ordered a set for my daughter and they didn’t send the sweatpants. The won’t respond or refund. Very poor customer service. May be a scam site.

I ordered 2 months ago and the delivery date was set for October 4. I haven’t heard anything from them. I’ve sent multiple emails since you can’t contact by phone and I have not got any email back or any contact to know if my stuff‘s being sent or if it’s not horrible customer service.

My package “damaged and discarded” per the delivery service Comfrt uses. I was unknowingly charged $1.95 for shipping protection, so I filed a claim to get a new order sent. After the claim processed, the total for my order was $26 more than what I originally paid ($90 to $116). I reached out to Comfrt twice in the span of 8 days and heard nothing. Finally my order comes and the sweatshirt was so massive that it wasn't even comfortable (ironic). I was hoping to exchange it for the size down, but the only option their website offers is to return for a store credit. However, the store credit is $9 less than what I paid for the sweatshirt (I paid $59, credit was $50). Now the sweatshirt is listed at $65. So on top of the additional $26 I was wrongfully charged for the delivery service’s mistake, I am out $9 and have to pay an additional $15 if I want the size that fits me. Comfrt has yet to acknowledge my concerns but I will be blasting my story to everyone I know so that no one gets caught in this scam of a company like I did.

I recently purchased a hoodie from Comfort Hoodies, a brand reputed for its cozy and stylish apparel. However, my experience with them was anything but "comforting." Initially drawn in by their promise of high-quality materials and perfect fit, I eagerly placed an order. When the hoodie arrived, I was impressed with the craftsmanship and texture, but there was an immediate problem—the size was too small. Naturally, I thought an exchange for a larger size would be a straightforward process. To my dismay, when I reached out to their customer service team to request an exchange, they informed me that they only offered store credit, not direct exchanges. This policy struck me as not only inconvenient but also problematic. It meant I would have to go through the entire purchasing process again, likely adding shipping delays and potential price differences. What made the situation even more frustrating was the lack of flexibility from their customer support. Despite my clear explanation that I simply needed a larger size of the same hoodie, I was met with scripted responses and no willingness to make an exception. Their rigid adherence to store credit seemed more like a tactic to ensure further spending rather than a genuine effort to resolve my issue. In the end, opting to use the store credit felt like a begrudging compromise. It marred the experience of what should have been a simple, enjoyable purchase. The quality of their products is commendable, but their customer service approach and return policies leave much to be desired. I would hesitate to recommend Comfort Hoodies to others, given the potential hassle in resolving issues that should be easily addressed.

My original order included the pastel pink standard sweatpants in a size MEDIUM. Upon delivery on August 8th, the pastel pink standard sweatpants that were delivered were size XL but placed in a MEDIUM bag. Now I understand things happen HOWEVER, I immediately sent an email ON AUGUST 8TH the DAY OF DELIVERY AND WITHIN THE RIDICULOUS 5 DAY TIME FRAME. I received the generic “we will get back to you within 48-72h due to high emails etc. please don’t send another email or it will take longer for us to get back to you” I followed up 2 times anyways with no response whatsoever. The company is who messed up my order and they did not respond to my email for 3+ weeks until AFTER you cannot return or exchange. I DID NOT DO ANYTHING WRONG TO ILLICIT A RETURN. COMFRT MESSED THE ORDER UP AND REFUSES TO SEND THE APPROPRIATE SIZED SWEATPANTS. So now I’m out $80 because I ordered a medium and an XL certainly won’t cut it. I have NEVER dealt with such ridiculous petulance regarding customer service. Their ridiculous with the “5 day exchange policy” when you don’t even answer fucking emails for 3plus weeks. Get a fucking customer service phone number or do fucking better with your customer service to begin with. I will never order from them again.

I placed an order for a sweatshirt valued at over $70, but I received a T-shirt instead, which isn't even the color I ordered. I immediately contacted the company, provided my order number and confirmation, and explained the issue. Despite following up multiple times over the past three weeks, I have yet to receive any resolution. They have not responded to my emails, and I'm now left with an incorrect item and out $70, along with hours spent trying to resolve this. I strongly advise against shopping here.

I bought the Comfrt contour tank top and within one month the hem along the neckline completely unraveled and detached from the tank itself. So sad because it really is so comfortable.