4.3
15d ago
I really enjoy Cometeer’s coffee—the product itself is convenient, tastes great, and is something I genuinely want to keep ordering. Unfortunately, the customer experience has been extremely frustrating. The app does not accurately update or reflect my upcoming boxes, which makes managing my subscription much more difficult than it should be. Even more disappointing is the customer service. Cometeer states that they respond within one business day, but that has not been my experience. Getting help with an order or subscription issue can take days, with very limited communication along the way. I also discovered the hard way that Cometeer contracts out its delivery service, which can create a major problem if you live somewhere with restricted access, such as a military installation. My order could not be delivered to my home on base, and I spent about a week waiting and trying to get the issue resolved with very limited customer support. There should be a clear warning before ordering if their delivery provider cannot access certain addresses. Instead, I had to find out only after my coffee failed to arrive. As an active-duty military household living on base, the experience was especially disappointing. It felt like we were being penalized simply because of where military service requires us to live. At a minimum, customers with military-base addresses should be notified upfront about potential delivery restrictions rather than accepting the order and leaving the customer to deal with the problem afterward. For a subscription-based service, a reliable app, dependable delivery, and responsive customer support are incredibly important. It’s frustrating to genuinely like the product, but have everything surrounding it have me cancel my subscription. The coffee is great; unfortunately, the customer experience has not been.
