Cheeky

3.3 25 Reviews

Cheeky offers comfortable and effective night guards delivered straight to your door.

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Cheeky Reviews

Cheeky reviews and discussion

3.28

56% of reviewers would recommend to a friend

Reviews mention

  • Super easy ordering process
  • Comfortable fit night guard
  • Affordable custom solutions
  • Helpful customer service team
  • Inconsistent customer service experience
  • Occasional product fitting issues
  • Delayed shipping without notice
  • High price for some customers

Cheeky reviews indicate that the brand provides a good product for those in need of a custom night guard. Strengths of Cheeky include an easy and fast ordering process, as well as the comfort and fit of the night guards. However, significant weaknesses are noted, particularly regarding inconsistent customer service experiences and occasional product fitting issues. For potential buyers, Cheeky offers an affordable alternative to expensive dental options, but buyers should be prepared for possible customer service challenges.

AI summary based on Thingtesting reviews

25 reviews and posts

  • Cheeky has cute branding but fails at their core business. I gave their company a try for some reason after wearing night guards from other companies for years. The first guard I received from them seemed less finished than those from their competitors and fit so tightly it was like wearing braces. They sent me a second guard that, instead of being looser was so small I literally could not get it into my mouth. They have repeatedly responded to my requests for a refund by telling me that these are the characteristics of night guards and offering a soft guard, which is not an option. Do not recommend

  • First off, all of these positive reviews are from their company. Keep scrolling down and you'll see the REAL reviews. Not surprised this company posts their own glowing reviews. First off, too expensive. You're paying over $50 for a cheap-ass, thin (cracks all the time) mouthguard that costs them pennies. Then they have sales, but subscribers can't get the discount, so you're paying a ridiculous amount. It's all stupid. Some guards come and they fit, others are wonky and you're out of luck. Don't bother with this over-priced silly company owned by some kid.

  • I use my night guard every night, and it has made such a difference in my life! The fit is perfect, and I no longer wake up with headaches or a sore jaw. I'm incredibly grateful to Cheeky for providing an affordable, high-quality solution. I highly recommend it to anyone who needs a reliable night guard!

  • This night guard is awesome! The material feels great, and it's super comfortable. It’s really helped with my sleep. Definitely recommend it!

  • Cheeky has been a total game-changer for me! After years of grinding my teeth and struggling to find a truly custom yet affordable night guard, I finally found the perfect solution. The process was super simple, and I received my night guard in less than two weeks. It fits perfectly and has held up wonderfully over time. Their customer service team was outstanding, guiding me every step of the way. I highly recommend Cheeky to anyone looking for a reliable and affordable night guard!

  • It is highly recommended! Thank you so much, Cheeky!

  • The mouth guard didn't fit well, but customer service is great.

  • Cheeky nightguards are a game-changer! Unlike uncomfortable drugstore options, Cheeky's nightguards fit perfectly and I can wear them every night without issue. Cheeky is a way more affordable alternative to my dentist’s expensive option. I Highly recommend!

  • This company is excellent in catering to customers' needs. I love this idea and its great fit I would definitely recommend this company.

  • I thoroughly enjoyed my experience with Cheeky. Obtaining the night guard was incredibly straightforward, and I received it within a week of sending in my impressions. The night guard fits wonderfully and is far more comfortable than any guard I've used before. I highly recommend it to anyone who grinds their teeth!

  • Cheeky has truly saved me! I use my night guard every night to sleep and it has been so helpful. The fit is great and I no longer wake up with headaches and a sore jaw. I am really grateful for cheeky making this affordable and such good quality. Strongly recommend!

  • Cheeky has truly been a game changer for me. I have been grinding my teeth for years and had never found a fully custom affordable solution. The process was super easy and I got my night guard in just under two weeks. I am still suing it today and it fits great. Their customer service team is also amazing and helped me through the entire process! Strongly recommend!

  • I absolutely loved the experience with Cheeky. The process to get the night guard was super easy and it only took about a week to get the night guard after sending in my impressions. The night guard fits great and is much comfier than any guard that I have used in the past! Strongly recommend to any teeth grinders!

  • This was a weird one! I mailed my impressions back but they got lost in the mail and when I reached out it was definitely bots emailing me back as they did not understand AT ALL what I was asking and I never got a refund.

    Samuel G

    Hi Josie, I'm terribly sorry for the experience you have been having thus far. Please can you reach out to [email protected] with more information regarding the situation. I do apologize for the shipping carrier loosing the package and would like to make this up to you in addition to a full refund.

  • Update: I left this review a year ago and, honestly, I’ve had no issues since then. Every few months I get a new guard in the mail. I saw a below review say they don’t send it every 3 months but you only get charged when they send it so I don’t mind if it’s not 3 months on the dot, I really don’t keep track. I had a chipped tooth fixed and they sent me a new impression kit for free, it was really nice of them. I guess I like Cheeky now! Old review: I’ve been using cheeky for 2+ years now and the product itself is good. However, customer service is horrible. Every single thing requires multiple emails and errors. I should probably cancel, it’s really not worth the headache.

    Feedback

    Anything that can be done to not make dealing with customer service an absolute nightmare

    Samuel G

    Hi Irma, I'm terribly sorry for the experience you have been having thus far. Please can you reach out to [email protected] with your order number and I will make sure the refund is taken care of immediately as well as have a new impression kit shipped out to you free of charge to your most updated address.

  • All the negative reviews sound about right. I used Cheeky for the first time back in 2020 (before COVID), and it was a pain back then to get the order correctly. I never ended up receiving any of my subscription retainers, ultimately having to cancel. I didn't think much of it because it was 2020 but do remember how the customer service didn't even apologize or give an explanation they just went ahead and cancelled my subscription without even replying to my email—I figured times were weird back then, but I've now been dealing with them for about two months this year. trying to get new retainers, and customer service has been even worse than before, and I still have not idea when I'll be receiving my retainers. I think if the process is delayed any further I'd rather just cancel and save myself the trouble.

    Feedback

    The shame is that the product itself works great! lasts long, and overall offers a good quality product without the loops of going to the dentist/ortho. But the issues that come up are just very frustrating, especially when there seems to be no information, solution, or communication. Cheeky team please do not reply to this with an automated message — I already dealt with Sarah (sounds like same Sarah from another review below).

    Samuel G

    Hi Lucy, My name is Samuel and I am a co-founder at Cheeky. I am terribly sorry for the experience you have had. I would love to personally take care of your account for you and have the correct guard shipped out to you right away and free of charge. Please reach out to me personally at [email protected]. I look forward to hearing from you and once again apologize for your experience thus far.

  • My first set of impressions weren’t done properly so I was sent another kit. I sent in the second impressions and after not hearing anything from Cheeky for a month or so, I emailed them and was told that my impressions must have been lost in the mail. I asked for a refund and they said they could do that. This was 3 months ago and still no refund. I’ve sent many more e-mails asking for updates but Cheeky doesn’t respond! I would not recommend this product to anyone. My dentist and the hygienists were horrified when I told them that I was waiting on a night guard from Cheeky as it’s a known scam in the dental care world.

    Feedback

    Stay far away.

    Samuel G

    Hi Katie, I'm terribly sorry for the experience you have been having thus far. Please can you reach out to [email protected] with your order number and I will make sure the refund is taken care of immediately as well as have a new impression kit shipped out to you free of charge.

  • I've been a Cheeky subscriber for over a year now, and it's been an overall okay experience. The product works well (snug, comfortable fit on my teeth) but the service/logistics are very poor. Long delays in shipping and confusing instructions for setup.

    Feedback

    Would be great if there weren't long periods of waiting on my "scheduled" replacement mouthguard.

  • The product is fine. The customer service is insulting. They delay shipping without notice. For a product we pay to have delivered every three months, these crooks try to make it every four months almost every time. Evil, rotten, greedy company.

  • I really want to like this. When you can finally get your hands on a correct mouth guard, it's great. Support is always polite and tries to help, but there has to be something deeply disorganized here. I ordered upper and lower guards about a year ago. They took a while to arrive, but hey, they're custom. The upper didn't fit, so I reached out. They suggested I try a couple things- no dice. It was just too tight and hurt to wear. Hot water didn't help. So I reached back out and they sent a new kit. It took a while, but finally arrived. I did the impressions (all went well) and sent them back. And I heard nothing. So I reached out again. And support told me that the kit much have been lost, and that they'd send me a new impression kit and continue to look for that one. But, instead of an impression kit, I then receive a whole new set of both the original upper and lower guards. So I email again, and explain that I still can't use this upper - it was made from the original bad impression, which they verified and confirmed. So they send out an actual impression kit this time. Again, it takes a while but kit #3 arrives to redo the uppers only for the 2nd time. This time, I get one decent impression and then the second set of putty hardens almost immediately upon mixing; I couldn't even get it onto my teeth. I send in the decent one and wait. Eventually, I get another upper in the mail, and it just isn't right again. Throughout this time, I've been using the lower successfully, so I decide to cut my losses. It's been well over 6 months at this point and you really only need to wear one at a time so I just use the lower and things are fine. A bit irritated that I paid for both and never did get a good upper, but oh well. I like the lower, so I change my subscription to lower only and eventually place an order for a replacement lower on that new sub. But when my quarterly replacement arrives, it's an upper! So I email again. They apologize, and I get an email right away that a new one is being processed. It takes 3ish weeks to arrive and... Drumroll... It's the exact same upper guard again. You can clearly see upper incisors and canines in the guard. At this point I'm getting worried that they're going to drop me as a customer, but I really do like the night guards and they're the most affordable custom option on the market. I just really want my lower guard! The fact that I still want to be a customer after this whole saga should vouch for the quality of the guards.

    Feedback

    Order fulfillment is a nightmare. I haven't had a single successful transaction.

    Samuel G

    Hi Casey, My name is Samuel and I am a co-founder at Cheeky. I'd like to personally apologize for your negative experience so far and for sending the incorrect guards to you. I'd love to personally take over your account and have a new impression kit and lower night guard sent to you free of charge as I am sure we can get it right this time around. Please reach out to me personally at [email protected] if you'd be interested in giving us another shot. I look forward to hearing from you and once again apologize for your experience thus far.