Cheeky

I’ve been using cheeky for 2+ years now and the product itself is good. However, customer service is horrible. Every single thing requires multiple emails and errors. I should probably cancel, it’s really not worth the headache. Currently dealing with this: they sent me a new impression kit (first they sent it to an old address I haven’t lived at in 2 years). They then sent it to my correct address but with no packing slip or return label. While waiting for them to email me a return label, they charged me for a mouth guard (using the old impression?) and sent the mouth guard. Now they won’t refund me for it. It’s a mess.

Anything that can be done to not make dealing with customer service an absolute nightmare

My first set of impressions weren’t done properly so I was sent another kit. I sent in the second impressions and after not hearing anything from Cheeky for a month or so, I emailed them and was told that my impressions must have been lost in the mail. I asked for a refund and they said they could do that. This was 3 months ago and still no refund. I’ve sent many more e-mails asking for updates but Cheeky doesn’t respond! I would not recommend this product to anyone. My dentist and the hygienists were horrified when I told them that I was waiting on a night guard from Cheeky as it’s a known scam in the dental care world.

Stay far away.

I've been a Cheeky subscriber for over a year now, and it's been an overall okay experience. The product works well (snug, comfortable fit on my teeth) but the service/logistics are very poor. Long delays in shipping and confusing instructions for setup.

Would be great if there weren't long periods of waiting on my "scheduled" replacement mouthguard.

This was a weird one! I mailed my impressions back but they got lost in the mail and when I reached out it was definitely bots emailing me back as they did not understand AT ALL what I was asking and I never got a refund.

Awful experience. Took multiple emails and chasing this company down to get my nightguard! It took months. I kept getting the answer that it was being made, but website states quick turn around times - mine was MONTHS.

Do not order with this company. Customer service is a nightmare, it’s impossible to speak with anyone above a regular CS, and product breaks within days. Then, if you want to try to get a replacement, they charge for new impressions, even when stated they had mine on file. Don’t walk, RUN AWAY FROM THIS COMPANY!!!!

I’ve been using cheeky retainers for over a year now. They’re everything I was looking for: fast, reliable, comfortable and affordable. If you grind your teeth look no further.

I don't usually write reviews but I feel compelled to share my experience. This literally saved me. I lost my retainer a few months ago and ordered a night guard from them. The service was outstanding from order to delivery, customer service answered all my queries and even followed up after I received my first one. The night guard fits perfectly, it's even more comfortable than the one I had from my dentist and I get a new clean one every 3 months!! I can't say enough good things.