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Cheeky

3.3 • 29 Reviews

Cheeky offers comfortable and effective night guards delivered straight to your door.

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Cheeky Reviews

3.3

Cheeky reviews show the brand works for many users: its custom night guards fit comfortably, reduce jaw pain and last with regular use, but recurring failures in order fulfillment and slow, disorganized customer support undermine the experience. Pros: consistent fit and comfort; Cons: frequent shipping delays and poor communication. This helps buyers who prioritize product fit and comfort but who must accept risky logistics and inconsistent service.

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  • 5y ago

    This was a weird one! I mailed my impressions back but they got lost in the mail and when I reached out it was definitely bots emailing me back as they did not understand AT ALL what I was asking and I never got a refund.

  • 4y ago

    Update: I left this review a year ago and, honestly, I’ve had no issues since then. Every few months I get a new guard in the mail. I saw a below review say they don’t send it every 3 months but you only get charged when they send it so I don’t mind if it’s not 3 months on the dot, I really don’t keep track. I had a chipped tooth fixed and they sent me a new impression kit for free, it was really nice of them. I guess I like Cheeky now! Old review: I’ve been using cheeky for 2+ years now and the product itself is good. However, customer service is horrible. Every single thing requires multiple emails and errors. I should probably cancel, it’s really not worth the headache.

    Feedback

    Anything that can be done to not make dealing with customer service an absolute nightmare

  • 3y ago

    All the negative reviews sound about right. I used Cheeky for the first time back in 2020 (before COVID), and it was a pain back then to get the order correctly. I never ended up receiving any of my subscription retainers, ultimately having to cancel. I didn't think much of it because it was 2020 but do remember how the customer service didn't even apologize or give an explanation they just went ahead and cancelled my subscription without even replying to my email—I figured times were weird back then, but I've now been dealing with them for about two months this year. trying to get new retainers, and customer service has been even worse than before, and I still have not idea when I'll be receiving my retainers. I think if the process is delayed any further I'd rather just cancel and save myself the trouble.

    Feedback

    The shame is that the product itself works great! lasts long, and overall offers a good quality product without the loops of going to the dentist/ortho. But the issues that come up are just very frustrating, especially when there seems to be no information, solution, or communication. Cheeky team please do not reply to this with an automated message — I already dealt with Sarah (sounds like same Sarah from another review below).

  • 2y ago

    The mouth guard didn't fit well, but customer service is great.

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What is Cheeky?

Cheeky offers comfortable and effective night guards delivered straight to your door.

In their own words

Cheeky's mission is to provide dentist quality oral care at affordable prices. Our goal is to help teeth grinders sleep better at night & offer great products that will help keep a great smile and good oral hygiene.