2.6
33% of reviewers would recommend to a friend
Birchbox
2.6 • 68 Reviews
•

2.6
33% of reviewers would recommend to a friend
Birchbox earns mixed reviews: the brand delights with charming, reusable boxes and occasional standout discoveries, but suffers from poor personalization, repetitive tiny samples, and mounting waste. Reviews of Birchbox also cite frequent unwanted perfume, declining curation after its relaunch, and severe service lapses, making it better as a short-term novelty or gift than a long-term subscription.
AI summary based on Thingtesting reviews
3y ago
I agree with the other person who said it is fun for about a year then it is just the same stuff. A year might be generous. 6 months then it is all on repeat. It is a great gift to give to girlfriends. I do like the boxes they come in rather then the cheap make up bags ipsy sends. I use the boxes to organize my toiletries and make up. More useful then a little cheap bag.
4y ago
I had Birchbox for 2 years. The first year was great so I renewed and have had nothing but problems ever since. They take a month or more to ship and will not return e-mails for a minimum of 2 weeks, if at all. I had to file a credit card dispute this last box. Avoid them!
Feedback
Return to the old format? I don’t know…they were having delays then too. Whatever, restructuring was done has killed this company.
4y ago
I've been a birchbox customer since 2011 ,the year it started. Forward to now , my boxes are late , samples half full . As of this month I still haven't received October box Customer service is non existent! I emailed 2 weeks ago and still haven't heard back. After all of this time I'm canceling 😞
4y ago
I’ve been with Birchbox since 2015 and I’ve never had any issues up until now. They charged my account $13.78 for the last 4 months and and I haven’t received any of the boxes. Customer service has been awful and they have not remedied the situation. I’m very disappointed and I’m ready to cancel my subscription.
4y ago
I really liked getting my birchbox every month. But it gets difficult to share your needs and it doesn’t feel like a fully personalized experience. I also started to get the same products over and over.
Feedback
Make more personalized and take customer feedback into account.
5y ago
Gorgeous boxes with a range of innovative and exciting brands. These also make for great gifts for girlfriends that love beauty products and want to try out a bunch of new brands.
Feedback
It would be good to tailor the boxes by specific interest/beauty concerns
5y ago
2y ago