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Birchbox

2.7 • 67 Reviews

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Birchbox

Birchbox reviews and discussion

2.7

33% of reviewers would recommend to a friend

Reviews mention

  • Charming, reusable box packaging
  • Fun monthly unboxing experience
  • Travel-friendly sample assortments
  • Occasional standout, high-quality discoveries
  • Tiny, underwhelming sample sizes
  • Repetitive, duplicative product assortments
  • Weak, often-ignored personalization
  • Excessive, wasteful packaging materials

Birchbox earns mixed reviews: the brand delights early with cute, reusable boxes and discovery of new, travel-friendly samples, but many reviews say it isn’t good long-term due to tiny sizes, repetitive items, weak personalization, and wasteful packaging. Reviews of Birchbox also flag frequent duplicates, too many fragrances, and recent operational issues, while praising its giftability and occasional standout finds.

AI summary based on Thingtesting reviews

67 reviews and posts

  • 4y ago

    I had Birchbox for 2 years. The first year was great so I renewed and have had nothing but problems ever since. They take a month or more to ship and will not return e-mails for a minimum of 2 weeks, if at all. I had to file a credit card dispute this last box. Avoid them!

    Feedback

    Return to the old format? I don’t know…they were having delays then too. Whatever, restructuring was done has killed this company.

  • 4y ago

    I've been a birchbox customer since 2011 ,the year it started. Forward to now , my boxes are late , samples half full . As of this month I still haven't received October box Customer service is non existent! I emailed 2 weeks ago and still haven't heard back. After all of this time I'm canceling 😞

  • 4y ago

    I’ve been with Birchbox since 2015 and I’ve never had any issues up until now. They charged my account $13.78 for the last 4 months and and I haven’t received any of the boxes. Customer service has been awful and they have not remedied the situation. I’m very disappointed and I’m ready to cancel my subscription.

  • 4y ago

    I really liked getting my birchbox every month. But it gets difficult to share your needs and it doesn’t feel like a fully personalized experience. I also started to get the same products over and over.

    Feedback

    Make more personalized and take customer feedback into account.

  • 5y ago

    Gorgeous boxes with a range of innovative and exciting brands. These also make for great gifts for girlfriends that love beauty products and want to try out a bunch of new brands.

    Feedback

    It would be good to tailor the boxes by specific interest/beauty concerns