Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate hardshell protection
  • Smooth 360-degree spinner wheels
  • Thoughtful interior compression system
  • Responsive, generous warranty
  • Scuff-prone exterior surfaces
  • Occasionally wobbly telescopic handle
  • Intermittent zipper durability issues
  • Battery compartment usability drawbacks

Away earns strong reviews for durable, lightweight hardshell luggage with smooth 360° wheels, smart interiors (compression panel, mesh divider, laundry bag), and standout customer service with an easy, often-praised lifetime warranty—yes, it’s good and it works for frequent travel. Reviews also flag weaknesses: shells scuff and scratch easily (especially light colors), some wobble or sticking in the telescopic handle, zipper or interior-clip failures on occasion, and the ejectable battery’s limited usefulness due to airline rules and occasional fit issues.

AI summary based on Thingtesting reviews

1,379 reviews and posts

  • I travel internationally once a month for my job. I had repaired the wheels on my previous brand of suite case 3 times. When the handle finally broke, in the middle of a trip, that was the last straw. I researched who had the best warranty, and selected Away luggage. I have The Bigger Carry-On by Away, and love it. It is rugged, looks smart, and the wheels glide smoothly thru airports. I love how easy it is to organize, and cinch down all my belongings inside. Also, being hardsided luggage, I no longer get pulled aside by the gate agents to check the size of my luggage, when it is full. I have owned this one for over 2 years now, and even influenced my daughter (who is also an avid traveler) to buy one. We both are now loyal fans.

  • To my surprise, Away in flight carry on luggage can hold quite a lot of belongings than I thought. It’s light and durable with 360 degree wheels that make it so easy to travel with. I think it is comparable in quality and performance/function to the high brand Rimowa luggages but at an affordable price. I like it so much that I ordered their Medium sized suitcase during their Memorial Day promotion. Highly recommend it!

  • My suitcase is really great, and I have enjoyed the look and practicality.

  • Rimowa like luggage with a bang for your buck. Sturdy ofcourse, but the wheels.glides like butter, recommend if you ever wanna get that rimowa style look and feel for a good price.

  • Good bags a lot of features for the price point. I have used their away carry on for several years and the bag has nice sturdy finished and a built in laundry bag. I like all of the away products I have tried.

  • I have never been one to share the space in my luggage with anyone that I'm traveling with - there has just never been enough room! Since purchasing Away luggage, I've shared space and even better, just felt confident knowing I can pack pretty quickly because anything I feel like bringing and more will fit. Besides an overall trusty suitcase, the battery pack is my favorite feature of the luggage - I've used it hanging out at home, in the car, etc. - A critique I have is the zipper pull. The hole of the pull-tab can get stuck where it meets with the slider at a certain angle. Shimmy it around and it'll sort itself out - but it could be improved. - I wish there were more colorful options for the luggage.

  • Not only is the product great, but the customer service is amazing.When the compression board of my first bag snapped, the team was able to replace the entire bag with a new one and made the process seamless to send back.

  • I love my bigger checked back & carry on! The lock, laundry bag, cleaning sponge, etc. are all wonderful additions. They still scuff but I think that is to be expected with travel. I've been very happy with my purchase.

  • I tested out the Bigger Carry on in Aluminum for a trip to Berlin and absolutely loved it. However it was a bit too bulky and heavy and so I returned it after the trip and swapped it for the plastic version. In hindsight, if I had a couple hundred dollars to spare I'd go back for the aluminum because I love form over function if I'm being honest. Got some of their accessories and liked them though the quality could be a smidge better.

    Feedback

    Would give 5 stars except their charging ports still aren't upgraded to USB-C (c'mon...) and I had to replace my limited edition Sandy Liang pouches with standard ones after one of them broke. However the warranty program was pretty seamless.

  • Easy to scuff but great customer service and lifetime warranty

    Influencer for Away
  • Really sturdy luggage case that isn't heavy at all. Great if you're always traveling. Comes with a charging block and a lock on the suitcase, which adds to the luxury experience.

  • There is nothing sexier than an Away gitup. I have two sizes and my favorite is the leather duffle that has the perfect liner that I can hook to the luggage. I love everything about my Away products. Love the colors. Slick website etc. No wheels that are sqeaking etc.

  • so i recently splurged on some adult luggage and went with away. i absolutely love it!!! the compression side of the bag is perfect and i can fit so much in it. the price is a little much but i do ultimately think it was worth it.

    Feedback

    i wish there was a front pocket!

  • Great suitcase - the divider is the best 👌I can’t fit so much more in my suitcase with it. Wheels so well in the airport

  • Love Away's quality, durability, and style! I take my pink bigger carry-on pretty much everywhere for times I travel for 3-7 days. I like that Away is able to maximize space while keeping the size manageable which Away did a better job than its top competitor. I like the construction of the luggage - it feels very well-made. I'm likely going to purchase the large size in the future!

    Feedback

    Away is on the more expensive spectrum of luggages.

  • love love love my away bag. it has made packing so much easier and can fit an insane amount in a carry on with me for the many trips I have taken with my bag. the customer service of away may be even better than the amazing product itself though. my zipper fell off of my first bag and they immediately sent me a no one, zero issues and extremely fast. will definitely be buying a larger size in the near future.

  • My wife and I have used them for years. So far so good. The plastic shell really stands up to abuse. The battery pack has been a nice touch too.

    Feedback

    The handlebar seems to get a bit loose overtime. Reinforcing this more will help.

  • I've had my Away carry on (largest size) for 3 years now and it still works incredibly well - wheels are smooth, zippers work fine, etc. I love how much fits in it, and I really enjoy that the brand uses sustainable production to make all of their product line.

    Feedback

    The personalization (I have mine on the tag) is so worth the money. Helps identify your bag amongst others (a LOT of people have Away bags now) and it looks really nice. I wish there were add ons you could zip on or stick on the away bags to make work travel easier. For example, would love it if you could make a laptop cover with velcro on one side and Velcro on one side of the suitcase so you can stick it on and off etc.

  • Feedback

    I had a huge mental block surrounding the price tag of this carry-on back when I got it in 2020 but it has been a total game changer. I don’t even want to remember what airport travel felt like before this suitcase. It’s worth it!